Customer reviews from turbotax.intuit.com
TurboTax Deluxe Federal + E-file + State 2012 - Mac/Windows
Average customer rating
4.6
(60,607 Reviews)
Rating breakdown 60,607 reviews
5 Stars
44,224
4 Stars
13,217
3 Stars
1,945
2 Stars
712
1 Star
509
Customer Reviews for TurboTax Deluxe Federal + E-file + State 2012 - Mac/Windows
Customer Rating
4
Overall this program is excellent
on April 12, 2013
Posted by: bikeboy58
I have used turbo tax for at least the last 25 years and it has gotten better each year. For this reason I always come back to it; however I was disappointed to see a processing fee this year. I don't recall ever seeing it before and think that after paying for the program and supposedly getting free federal e-file, it's kind of a bait and switch. I'm certain I can get them done for me for about the same price.
What's great about it: always easy to use
What's not so great: new processing fee
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
incremental improvements
on April 12, 2013
Posted by: cupcakepalace
We almost abandoned TurboTax for good after the horrible experiences we had in 2010 and 2011 trying to file as a married same-gender couple.
TT lured us in with a promise that the software would handle community property allocations, then abruptly deleted the promise from the website after we had bought the product, then advised us all to file an extension, then provided a half-arsed product that was barely better than a spreadsheet and extremely confusing.
We used TT in 2011 only because we got a free copy, and it was basically the same as 2010 only worse, preventing us from e-filing our state married return for no valid reason (why the heck did we pay for state e-filing if we can't e-file our simple married state return?).
We took the plunge for 2012, however, and are pleased to see some improvements. This year we could e-file our state return (duh!), and the community property adjustments are divided by category. It's still a bit clunky and hidden in an obscure corner of the software that I had to bookmark or I'd never find it again.
We may never have to do this again once DOMA is ruled unconstitutional in 2013 but if we do, we'll consider buying TurboTax again despite what they put us through in years past.
What's great about it: a bit less friction
What's not so great: still some interface confusion
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
on April 12, 2013
Posted by: capey1
asking questions guess at what the right phrase to use. Should have multiple phrases . Such as where to mail your return with know payment due,. Not sure how to phrase the question You should try it.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Quick and Easy Tax Prep for the Inexperienced
on April 12, 2013
Posted by: JJones01
It was quick, easy to file, and it appears I have gotten the maximum refund/payment possible. Works great and helps those of us who aren't tax pros.
What's great about it: Quick, Easy, Dependable
What's not so great: Can be a bit confusing when trying to go back through a second time without the automatic prompts popping up
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
keeps me honest
on April 12, 2013
Posted by: MekaIII
I've used TurboTax for many years and would not trust any other program. It's easy and helps when you need it.
What's great about it: helps me know what to enter
What's not so great: changes every year so have to buy new one
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Long time Quicken & TurboTax user
on April 12, 2013
Posted by: Noisey
I have used TurboTax for many years. I have always been satisfied and keep coming back!
What's great about it: Very self-explanatory and helpful, through the whole process
What's not so great: No clear how to get back to print forms, after e-filing
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
on April 12, 2013
Posted by: Firstseat4
didn't find it as well explaned as previous years. had to open forms to find where and if data had been put in.
What's great about it: easy to use
What's not so great: entered an erroneous w2 .we are retired and have no w2s
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
User Friendly
on April 12, 2013
Posted by: PaulC27
I have been using turbo tax for many years now. Thank you for such an easy application to file my taxes!
What's great about it: User Friendly, easy to use
What's not so great: State filing fee a little excessive
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com