Customer reviews from turbotax.intuit.com
TurboTax Deluxe Federal + E-file + State 2012 - Mac/Windows
Average customer rating
4.6
(60,607 Reviews)
Rating breakdown 60,607 reviews
5 Stars
44,224
4 Stars
13,217
3 Stars
1,945
2 Stars
712
1 Star
509
Customer Reviews for TurboTax Deluxe Federal + E-file + State 2012 - Mac/Windows
Customer Rating
4
Most Excellent
on April 11, 2013
Posted by: nav4
Was easy to use, answer the questions fill in the blanks and wait for your refund
What's great about it: Quick and easy
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Pros and Cons
on April 11, 2013
Posted by: BillM40
I had a difficult time trying to get the 1099R for TSP information to show up on the 1040 because I thought it would be added to the 1099R from an IRA amount and show up on line 11b of the 1040A. A little more clarity on that subject would be helpful.
What's great about it: Telephone Help was unusually good.
What's not so great: Very long wait for Telephone help.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Helpful and efficient
on April 11, 2013
Posted by: sugardog
I found the forms easy to use and felt that adequate direction was given to complete the process. Can't say it was fun--just direct.
What's great about it: Directed to correct forms and helped to use correct inout
What's not so great: Problems with our complicated investment forms.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Good Tool
on April 11, 2013
Posted by: Johnny1234
Great tool for the tax calculation.
What's great about it: Detailed enough to calculate tax
What's not so great: Too much update for Turbotax tool
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
2012 Review
on April 11, 2013
Posted by: Taxuser12345
Turbo Tax is great for someone who no extra income as is my case. I could do my taxes myself but this makes it easier to fill in the forms. I like being asked the questions so I do not miss anything thing. The simplicity of emailing the form into the IRS makes the filing very easy.
Getting the notification that my taxes have been filed and accepted gives me peace of mind.
Getting the notification that my taxes have been filed and accepted gives me peace of mind.
What's great about it: I liked the way Turbo Tax led me through the process, and also allowed to to go back and review what I had done.
What's not so great: I had no problems installing or using Turbo Tax
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Disappointed & Frustrated
on April 11, 2013
Posted by: yakhawk
My city return had to be done by hand, independent of the program. It would not read that I had paid taxes through payroll deductions all year long despite that information being entered into the W2 section. No abilitiy to edit the return for this information.
What's not so great: My city return was a mess, program was very poor
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Still had to pay--
on April 11, 2013
Posted by: sassifilli
Overall, great! I've used Turbo Tax for about the last 6 or 7 years.
What's great about it: Easy to do, help available
What's not so great: Waited until problems were cleared up with the state
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Automatic prompt
on April 11, 2013
Posted by: DIYbest
Last year, TurboTax didn't prompt investment expense deduction as possible case for our return so that I assumed the IRS changed the rule not to be able to deduct. This year, it didn't prompt again, but I searched the topic and it showed up as it used to be. We were able to claim it this year, but last year, we missed it completely, a big part of pay more taxes instead of getting refunds. Once the tax filer has capital gain/loss claims, TurboTax should prompt us possible investment expense to maximize the return.
What's great about it: Generally provide great prompt to find out where we can claim the deduction
What's not so great: It does not prompt for investment expense deduction which it use to do
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com