Customer reviews from turbotax.intuit.com
TurboTax Deluxe Federal + E-file + State 2012 - Mac/Windows
Average customer rating
4.6
(60,607 Reviews)
Rating breakdown 60,607 reviews
5 Stars
44,224
4 Stars
13,217
3 Stars
1,945
2 Stars
712
1 Star
509
Customer Reviews for TurboTax Deluxe Federal + E-file + State 2012 - Mac/Windows
Customer Rating
5
SIMPLE, EFFICIENT, QUICK
on April 10, 2013
Posted by: HOKIE1975
I've used Turbo Tax since 1999 and have find it amazingly efficient!
What's great about it: STEP-BY-STEP INSTRUCTIONS
What's not so great: NONE
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Fast and Easy
on April 10, 2013
Posted by: KitaT
Everything was done step by step with easy directions to understand. There were extra help links that could be used if you needed more information. It was easy to use and affordable.
What's great about it: It was pretty self explainatory. Step by step process.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Nice product
on April 10, 2013
Posted by: Cliviveg
All in all this is an excellent product and the tech support is good. Particularly helpful was its ability to imort data from previous returns. That would strongly bias me toward using Turbotax, even though I can't imagine a program that would be more comprehensive or easy to use.
I had two problems:
The first CD I bought was inoperative. I called tech support to get verification of that so I could trade it in, but he talked me through installing it on-line. Good.
The program kept nagging me to prepare a state return, even though it had acknowledged that none is needed for a Florida resident. I had a hard time getting beyond those prompts. This needs fixing.
I had two problems:
The first CD I bought was inoperative. I called tech support to get verification of that so I could trade it in, but he talked me through installing it on-line. Good.
The program kept nagging me to prepare a state return, even though it had acknowledged that none is needed for a Florida resident. I had a hard time getting beyond those prompts. This needs fixing.
What's great about it: It was easy to use and helpful in importing data from old return
What's not so great: It kept prompting me to file a state return -none needed in FL
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Excellent as usual
on April 10, 2013
Posted by: JRWigs
Have used Turbo Tax for 20 years. It seems as natural as paying taxes, even if both cost money
What's great about it: Very thorough
What's not so great: Thoroughness also maeans a lot of N/A responses
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Love TurboTax
on April 10, 2013
Posted by: AndrewT
Have used TurboTax for many years. It has made filing taxes easy. Like having a personal tax accountant!
What's great about it: Made filing taxes easy!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
on April 10, 2013
Posted by: Gers
TurboTax seems to be getting harder to use. We have used Turbo for about 10 years.
What's great about it: Figures out your taxes.
What's not so great: Couldn't understand how to get help, printing system is not good.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Final Musings....
on April 10, 2013
Posted by: Lorenzo2
I liked the way everything worked out fine for the federal side of the taxes. But my commonwealth--it doesn't like to be called a 'state'--did not play nicely with the K-1 form for an LLC located in a neighboring state. I am apparently compelled to file a paper tax form document with my local commonwealth. Thus no e-filing for them.
I am having problems moving last year's[2011]--done on my laptop--to my desktop; but not a major concern.
But overall, I am pleased to continue my string of Turbo Tax which I began in 2006.
But overall, I am pleased to continue my string of Turbo Tax which I began in 2006.
What's great about it: Saved me much of the grunt work.
What's not so great: Some SNAFU's with interface with my state tax.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Extension to file CA State return
on April 10, 2013
Posted by: JackieRG
When I selected the option in TurboTax for an extension to file my CA state return, Form 3519 was created and the amount due at the top of the screen went to zero. Line 72 of form 540 showed that original amount of taxes due as a payment, and there was no reference to an extension. The CA Franchise Tax Board representative said it was the amount of any estimated taxes I paid and that if I didn't make such payment, it did not apply to me, and did not mention that it could also mean an extension had been filed. I had the worst time trying to figure out how to eliminate what showed up on line 72 of form 540 as a payment. Although I can not tell you how, and after several minutes, I was finally able to eliminate form 3519 and to show the amount of tax due in the right place on form 540. I've been a TurboTax user since 1886, (LOL, just kidding; a long time) I love the product and wouldn't use anything else!
What's not so great: A most confusing section
Written by a customer while visiting turbotax.intuit.com