Customer reviews from turbotax.intuit.com
TurboTax Deluxe Federal + E-file + State 2012 - Mac/Windows
Average customer rating
4.6
(60,607 Reviews)
Rating breakdown 60,607 reviews
5 Stars
44,224
4 Stars
13,217
3 Stars
1,945
2 Stars
712
1 Star
509
Customer Reviews for TurboTax Deluxe Federal + E-file + State 2012 - Mac/Windows
Customer Rating
5
Very happy
on February 13, 2013
Posted by: Cinder347
I have used it before, and I liked it. It seemed improved this year. Very happy with it and my refunds. I would recommend it to anyone,
What's great about it: Easy to understand and follow
What's not so great: Sale of shares a little confusing, because all information wasn't on paperwork from company
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Another year - another excellent experience!
on February 13, 2013
Posted by: Contento
This is my 11th year filing taxes using Turbotax. Each year the software is more use friendly and easy to use. This is one of the most useful and easy to use software products I have ever used. Great job !
What's great about it: Easy, user-friendly
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
on February 13, 2013
Posted by: luckyboy
Had problems with home offic
What's not so great: Problems with home offic
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great Product!
on February 13, 2013
Posted by: Susanjw63SF
TurboTax rocks! This is the easiest method for filing taxes. Certainly beats paying a CPA!
What's great about it: So easy step-by-step process
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
on February 13, 2013
Posted by: managingmom
Very glad that there weren't any software installation issues like last year. Thank you for working that out. Just flew through my college aged daughters return. Wish ours was that simple! But Turbo Tax at least makes it easy!
What's not so great: I don't like the long list you get after you go through each income or deduction segment.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Quick and Easy Process
on February 14, 2013
Posted by: MyNathanael
Turbotax is very thorough and very easy to use.
All of the ridiculous questions about foreign investments aside, the things that the majority of us encounter are all there.
On the wishlist - eventually, the programmers will be required to use the product (unless they are all in India), and then the cumbersome elements will be very quickly eliminated. For instance, after completing a section, the screen returns to the top of the section list while the "continue" button is at the bottom... several screens away: awkward!
All of the ridiculous questions about foreign investments aside, the things that the majority of us encounter are all there.
On the wishlist - eventually, the programmers will be required to use the product (unless they are all in India), and then the cumbersome elements will be very quickly eliminated. For instance, after completing a section, the screen returns to the top of the section list while the "continue" button is at the bottom... several screens away: awkward!
And it would be helpful to indicate whether a deduction section was for "itemization" and might be unnecessary if the standard deduction was not surpassed.
Anyway, the whole process, from the beginning to end (refund direct deposited in my checking account) could not be much quicker.
What's great about it: Much Improved navigation
What's not so great: Still some awkward moments... after all these years
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Changing vehicle info for business is confusing.
on February 14, 2013
Posted by: MikeT5
Reporting a change of vehicle I use in my business was not a smooth process. I traded one vehicle and purchased another. Asking if a vehicle was traded should be at the very beginning of vehicle information where it asks if I own, lease, or "this is not my vehicle." Adding the option of "did you trade this vehicle?" to this set of questions and moving forward with the new vehicle information and traded vehicles depreciation value from this point makes much more sense and would be much easier to understand than going through the entire act of expense reporting and then being asked if the vehicle was traded. From there I had to go back to the beginning of vehicle information and "add a vehicle" to report the new one.
After noting the first vehicle had been traded the program then considered that vehicle as having not been used for business the entire year rather than having had been used until August when the new one was purchased. And then asked if it was used for personal use instead. No, I traded it!
This area of the program really needs a lot of attention!
What's great about it: Easy to navigate. Consistently shows last years numbers for comparison.
What's not so great: Review of return asks, "Was this income from a 401(k), etc." without detailing person or amount associated. Guess!!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Done It Early
on February 14, 2013
Posted by: MajRDS
TurboTax has always brought up topics that I would never have thought of and have never had mentioned to me by other "tax experts". Other than that I thought the expanations could have been a little more indepth and clearer for a novice like me.
What's great about it: More topics.
What's not so great: Explanations
Written by a customer while visiting turbotax.intuit.com