Customer reviews from turbotax.intuit.com
TurboTax Deluxe Federal + E-file + State 2012 - Mac/Windows
Average customer rating
4.6
(60,607 Reviews)
Rating breakdown 60,607 reviews
5 Stars
44,224
4 Stars
13,217
3 Stars
1,945
2 Stars
712
1 Star
509
Customer Reviews for TurboTax Deluxe Federal + E-file + State 2012 - Mac/Windows
Customer Rating
4
2013 forms updates
on April 6, 2013
Posted by: Ritillion
Overall, I'd use TurboTax again. I ran into problems in downloading and installing updates. Frustrating. It would cause my computer to go into a loop, having to reboot after each attempt. I finally discovered the TurboTax Repair option and once completed, worked like a charm.
What's great about it: easy
What's not so great: difficulty with updates
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Filed taxes
on April 6, 2013
Posted by: Anonymous
We have used Turbo Tax for probably 10 years and we have never had a problem.
What's great about it: It is very comprehensive with our somewhat complicated review. Easy
What's not so great: Can't think of any
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Refund
on April 6, 2013
Posted by: PapaBear678
I enjoy doing the taxes this way. Before it was a pain and took forever.
What's great about it: Easy and Complete
What's not so great: None
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to Use
on April 6, 2013
Posted by: cclinton123
Easy to use and calculations were quick. I would recommend this software. It would be better if the cost was less as some other tax preperation services were cheaper.
What's great about it: Easy to use and quick calculations
What's not so great: Cost
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
2012 TurboTax Review
on April 6, 2013
Posted by: Dave20130406
I've used TurboTax for years. Last year I tried another brand and didn't like it, so this year I was back to TurboTax. I enjoy using TurboTax to generate my tax statements. I populate the forms iteratively as information becomes available to me: All the while I can see my tax refund/payment information at the top of the screen. I like that it transfers information from last year's return to give me a head start on this years forms. Generally I find the interview style of questions easy to work with (though you have the option to drill directly into the tax form too). There are times when I don't think it is taking my situation into account, but in the end the tax form looks correct. I always do a sanity check on the printed form.
Two things this year didn't display as I expected:
1) I refinanced my mortgage this year and checked a box indicating I was paying off my previous mortgage provider. The screen responded with the amount of money I could deduct this year as if I were continuing with this provider. [One can deduct points spread over the life of the loan, but if you pay off the loan you can deduct the remaining points.] When I reviewed the printed tax form, however, it computed everything correctly and deducted the remaining points. My issue here is with the message printed on the screen.
1) I refinanced my mortgage this year and checked a box indicating I was paying off my previous mortgage provider. The screen responded with the amount of money I could deduct this year as if I were continuing with this provider. [One can deduct points spread over the life of the loan, but if you pay off the loan you can deduct the remaining points.] When I reviewed the printed tax form, however, it computed everything correctly and deducted the remaining points. My issue here is with the message printed on the screen.
2) I imported data from my investment accounts. In one case things didn't go right as indicated by results on the screen and I ended up manually typing in the amounts. To my surprise the downloaded data actually was in TurboTax but the way it presented itself was confusing. In short I ended up with the investment listed twice. I caught this by reviewing the printed form and deleted the duplicate entry.
Regardless of if you use software to do your taxes or not, you still need to have your paperwork organized to be successful.
What's great about it: Generally easy to use and navigate to the topic you are interested in
What's not so great: Tweaks needed on a few web screens to display information differently/correctly
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Fantastic, I Hope
on April 6, 2013
Posted by: Foolscribe
My whole life, the old man had done taxes for me. He passed away last fall, and this was the first time I had to do it. I was genuinely impressed by how easy everything was, and my only fear is that I missed/forgot/screwed something up, and I'll get in trouble that way. But, if so, it's on me and not Turbo Tax, because this thing is incredible.
What's great about it: I thought it was so easy to use
What's not so great: My only concern was that I screwed up my own records
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax Review
on April 6, 2013
Posted by: Anonymous
Really easy to file my taxes instead of paying an accountant.
What's great about it: Easy and fast to Use
What's not so great: None
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
If there was a flat Tax I would have Turbo Fun
on April 6, 2013
Posted by: Donmusick
Very well thought out interface. Clear smooth flow thru start to finish. Quick switch to Form View allows IRS forms back to helpful menus.
What's great about it: Smooth Easy Last Year Comparison
What's not so great: Do Not Rember Any
Written by a customer while visiting turbotax.intuit.com