Customer reviews from Char-Broil, LLC
Char-Broil - Classic Grill - Silver
Average customer rating
3.3
(24 Reviews)
Rating breakdown 24 reviews
5 Stars
8
4 Stars
5
3 Stars
2
2 Stars
3
1 Star
6
58%of customers recommend this product.
(
14 out of
24)
Customer Reviews for Char-Broil - Classic Grill - Silver
Customer Rating
1
Horrible grill, lasted only 3 years
on December 13, 2014
Posted by: Gajusmaximus
from Houston, TX, United States
Gender:Male
Level of expertise:Intermediate
Length of ownership:6 months
The grill has an upscale look that hides its faults. Firebox, burners and all the guts have corroded out. Religiously used a cover. Won't be buying again. Up until everything fell apart, I liked it alot.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Dustin, SME, December 18, 2014
We're sorry to hear this. How was this grill cleaned? Please give us a call at 1-800-241-7548 so that we can best assist with this and help you to get back up and grilling.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
2
Rusted out completely in 6 years
on December 5, 2014
Posted by: John2
from Atlanta
Length of ownership:1 year or longer
The grill was great for the first 3-4 years. Now it's entirely rust rotted out. The burner shields have rusted out completely to the point of falling apart. The top rack rusted in half and I never use it. The firebox below the burners rusted through at the rivets in the back and now just hangs there. The porcelain cracked off the grates then started rusting heavily. I know Charbroil recommends a nylon brush but how practical is that? You can't use nylon once the grill is hot. Also the non-stainless parts of the grill discolored horribly and I couldn't get it clean.
Having said all that the burners are nice and hot, the ignitor still works, and the side burner is hot as well. I wish it had utensil hooks. If you're looking for a short-term grill this would work fine.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Dustin, SME, December 8, 2014
We're sorry to hear this. How was this grill cleaned? We recommend using a nylon brush before the grill heats up to remove food and debris from the previous cook. Was a cover used? Please give us a call at 1-800-241-7548 so that we can best assist with this and help you to get back up and grilling.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
1
TERRIBLE PRODUCT
on August 6, 2014
Posted by: unhappyj
from Oakland, TN, United States
Gender:Female
Length of ownership:6 months
I purchased a grill like this in 5/2012. Fire box has completely burned out. This grill never worked properly & Char-Broil was no help to correct problem. I have grilled for 20+ yrs & never had a grill preform so poorly. Would not recommend any product from Char-Broil
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Dustin, SME, August 20, 2014
We're very sorry to hear this. We value you as a Char-Broil customer and want you to enjoy using your grill. Was a case created with us? Whenever an issue is encountered please give us a call at 1-800-241-7548 and we will be able to best assist.
Written by a customer while visiting Char-Broil, LLC
Posted by: MSUSpartanFan
from Vanderbilt, MI, United States
Gender:Male
Length of ownership:1 month
Verified Purchase:Yes
I had a Char-Broil for years, and replaced it with this one. The thermometer broke within a month, and also there is a design flaw - if the cover had a lip to overlap with the bottom to keep the rain off the grates and from leaking into the grease cup it would be a much better product. As it is I have rusty grates, greasy/water emulsion leaking on my deck, and am going to get rid of this and buy a different product. Sad- my prior product lasted for years (actually I still have it).
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Mandy, SME, July 16, 2014
We're very sorry to hear about the issues you've encountered with your new grill. We value you as a Char-Broil customer and want you to enjoy using your grill. Has a case been created with us? Please be sure to give us a call at 1-800-241-7548 and one of our grilling experts will be glad to assist with more information.
Written by a customer while visiting Char-Broil, LLC
Posted by: AliT
from Phoenix, AZ, United States
Gender:Male
Level of expertise:Intermediate
Length of ownership:3 months
Verified Purchase:Yes
Heating is very uneven. More on the rear side. The thing (where you place the food) moves a lot when I use the brush to clean. Would be better if it was a snugger fit.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Mandy, SME, July 17, 2014
We're truly sorry to hear about the issues you've encountered with heat control and cleaning your grill. We value you as a Char-Broil customer and want you to enjoy using your grill. Please give us a call at 1-800-241-7548 and one of our knowledgeable grilling experts will be glad to provide you with some great information about cleaning and seasoning to help make things easier for you.
Written by a customer while visiting Char-Broil, LLC
Posted by: DonGoof
from Ny
Gender:Male
Length of ownership:6 months
Verified Purchase:Yes
I both this grill last year. It went together relatively easily. It gives sufficient flame t good everything . My only gripe would be the starter. It takes a few tries before the ignitor lights the grill.
I would recommend this to a friend!
Response from Char-Broil, LLCBy Dustin, SME, July 24, 2014
Can a spark be seen from the electrode when starting the grill? Make sure that the electrode is always .25 inches away from the burner port hole so that the grill can light easily. Please give us a call at 1-800-241-7548 for more information.
Written by a customer while visiting Char-Broil, LLC
Posted by: Playermick1
from Lubbock, TX, United States
Gender:Male
Level of expertise:Intermediate
Length of ownership:6 months
Verified Purchase:Yes
This was my first gas grill and I am so happy that I decided to purchase it! It was a easy setup, and when I fired it up it only took a few times before I figured out how to cook great steaks like you would expect from a top class steak house. Now every chance I get I'm firing up the grill!
I would recommend this to a friend!
Response from Char-Broil, LLCBy Stacy, SME, May 24, 2024
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Posted by: bnchwrmr
from New Jersey, United States
Gender:Male
Level of expertise:Intermediate
Length of ownership:1 month
Verified Purchase:Yes
Had grill for about a month and so far it has been everything I expected.
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, December 1, 2023
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC