Customer reviews from store.irobot.com
iRobot - Roomba 780 Vacuum Cleaning Robot - Silver/Gray
Average customer rating
4.4
(117 Reviews)
Rating breakdown 117 reviews
5 Stars
81
4 Stars
22
3 Stars
3
2 Stars
3
1 Star
8
90%of customers recommend this product.
(
103 out of
115)
Customer Reviews for iRobot - Roomba 780 Vacuum Cleaning Robot - Silver/Gray
Customer Rating
1
Roomba keeps same design flaws
on May 30, 2011
Posted by: Chris S
from Orange County
We have used numerous Roomba's over the years that have all had the same terrible design flaws that catch hair, sting and dust in areas that you cant get cleaned out of the Roomba causing it to not perform well. The Roomba is the most returned item at [...] stores because of these issues. They are more intrested in making it cheaper to build then a flawless design.
Pros: Good power, Recharges fast
Cons: Clogs in areas, No improvement on IR site, Poor Design
No, I would not recommend this to a friend.
Written by a customer while visiting store.irobot.com
Customer Rating
2
How about trading my old one,
on August 9, 2011
Posted by: natesmom
from Kenosha, WI
Verified Purchase:No
would buy another if I was guaranteed that the battery would last, or if I could trade my 600 model, or if a warrantee could be purchased or all of the above. Poor performer for price paid
Pros: Initially worked fine
Cons: Expensive replacement of, Low battery life havent
No, I would not recommend this to a friend.
Written by a customer while visiting store.irobot.com
Customer Rating
5
R2 is GREAT!
on June 4, 2012
Posted by: Kris
from Stafford, VA
WE LOVE R2. I don't know how I survived without him for so long! Now, I'm hoping you come out with a robot lawnmower!!!!
Pros: Cleans Effectively, Cleans Under Furniture, Covers Entire Room, Deep Cleaning Ability, Dependable, Hassle Free Operation, Large Debris Bin, Long Run Time, Pet Friendly
Cons: Towers don't turn off
I would recommend this to a friend!
Written by a customer while visiting store.irobot.com
Customer Rating
1
Karcher RC3000 is a much better product
on January 12, 2012
Posted by: Fred
from Jakarta, Indonesia
I bought Roomba and Karcher RC3000 in Europe in 2010. My Roomba was dead even before its first anniversary. My Karcher on the other hand is still cleaning my home now. I am writing this review so people become aware before buying Roomba that their happiness is not going to last very long and it is better to spend a little bit more money on a much durable product: the Karcher RC3000 Robocleaner that is. Durability is very important and Irobot fails to develope a lasting product.
No, I would not recommend this to a friend.
Written by a customer while visiting store.irobot.com
Customer Rating
1
THIS COMPANY ARE CROOKS - AVOID THEM
on April 9, 2012
Posted by: tiger
from Colorado
Verified Purchase:No
My credit card billing address is Australia. I tried to order a Roomba as a present and have it sent to a US address. The website will happily accept a non-US billing address - it even has an option for that. HOWEVER - they will then take and store all your information for an order they will then refuse to fulfill! No reason for this will be provided. Ring customer service and an automated system will tell you your order is cancelled and then hang up. Ring again and get a real live person - and they will try to sell you a tall tale about how they cannot process an overseas card because the currency will be wrong. (Do they believe NO-ONE who buys these things has ever travelled?) Then they will direct you to a "global" website that will redirect you to the same US website you started on.
No, I would not recommend this to a friend.
Written by a customer while visiting store.irobot.com
Customer Rating
5
Very good
on September 30, 2011
Posted by: mario
from Svizzera
Verified Purchase:No
Work very very well
Pros: Easy To Install, Easy To Use
Written by a customer while visiting store.irobot.com
Customer Rating
1
Horrible Customer Service
on November 10, 2011
Posted by: Never Again
from Houston, TX
After deciding between several robot vacuums and having previously owned an iRobot product I decided today to purchase the top of the line Roomba 780. One of the primary reasons was because I would receive the order "next day" on Friday, November 11, 2011. When I placed my order I made sure I read the policy on orders for "next day" delivery which stated that orders received before 10 PM Eastern time would actually arrive the next day. I received a confirmation email stating my Roomba 780 would ARRIVE on or before November 11, 2011 shortly after placing it at 16:00 US CST. But when I looked up the order just now it still shows that it is being "processed" and that it hasn't shipped yet. I called customer support and now I'm being told the Roomba 780 will not arrive until Monday November 14. I didn't pay $41.00 for overnight shipping to have to wait FOUR days to receive it. I've had limited dealings with iRobot but now [$] later I wish I would have tried one of the other robot vacuums. Customer support informed me that they would credit the shipping charges back to me but it's not really about that - after paying [$] I WANTED the package delivered the next day like I paid for. iRobot doesn't care because they now have my [$] and will ship the package when they feel like it. This is the most horrible customer service I have ever experienced. Especially with our current economy to think that customers are willing to pay this much for products like these and to completely be disregarded on shipping choices after giving them a specified date is uncalled for and shows their lack of care for customers. I fully regret choosing the iRobot Roomba since I've realized what was promised won't be delivered. [$] I wasted on horrible customer service - I can vacuum my own floors for this price.
No, I would not recommend this to a friend.
Written by a customer while visiting store.irobot.com
Customer Rating
5
Out of this world
on January 20, 2013
Posted by: Nez
from Bahrain
I have a central vacuum built in my house and I still love Irobot.
Pros: Cleans Effectively, Cleans Under Furniture, Covers Entire Room, Deep Cleaning Ability, Goes On Any Carpet, Good Power Output, Hassle Free Operation, Large Debris Bin, Long Run Time, Pet Friendly, Quiet
Cons: NONE
I would recommend this to a friend!
Written by a customer while visiting store.irobot.com