Response from hp.comBy Amanda , HP Care, September 23, 2022
Hello there Dan,
Your experience didn't reach the standards we uphold at HP. I am incredibly sorry the cartridges did not work. If you can reach out with more details, HP can assist in troubleshooting. The first piece of information needed is any type of error message. If you could restart the printer and verify it works with another cartridge, that would also help. Message support at www.support.hp.com/us-en/contact-hp/.