Response from hp.comBy Amanda , HP Care, September 23, 2022
Hello there Dan,
Your experience didn't reach the standards we uphold at HP. I am incredibly sorry the cartridges did not work. If you can reach out with more details, HP can assist in troubleshooting. The first piece of information needed is any type of error message. If you could restart the printer and verify it works with another cartridge, that would also help. Message support at www.support.hp.com/us-en/contact-hp/.
[This review was collected as part of a promotion.] This ink did not print quality prints. Waste of my money.
No, I would not recommend this to a friend.
Performance
1
Response from hp.comBy Mary, HP Care, March 2, 2021
Hello,
My apologies for this happening to you. With this type of printer, poor print quality is usually due to clogged nozzles in the printhead. They can be cleared by running the printhead cleaning from the printer's menu.
If it appears that the poor performance is due to a defect of the cartridge itself, the return and exchange process is covered, step-by-step, at: store.hp.com/us/en/cv/returnsandexchanges
[This review was collected as part of a promotion.] I always buy genuine HP ink for my HP printer so that it continues to work flawlessly. The ink produces clear print that dries quickly and does not smudge. Good value also.