Customer reviews from motorola.com
Motorola - razr ultra 2025 512GB (Unlocked) - PANTONE Cabaret
Average customer rating
3.9
(258 Reviews)
Rating breakdown 258 reviews
5 Stars
141
4 Stars
41
3 Stars
27
2 Stars
16
1 Star
33
75%of customers recommend this product.
(
112 out of
150)
Customer Reviews for Motorola - razr ultra 2025 512GB (Unlocked) - PANTONE Cabaret
Customer Rating
4
Fun phone
on May 26, 2026
Posted by: Reeseand
I've not had this phone for long, but I absolutely love it. The second screen is so nice for quickly checking notifications. So far no screen issues. It seems sturdy and well made. I don't understand why it has the weird "premium" patch on the back, but I use a cover so it doesn't matter. The only thing I truly hate is the amount of Motorola bloatware. If it isn't integral to the phone, I should be able to remove it.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, May 27, 2026
Hi Reeseand, Thank you for your detailed feedback! We’re glad to hear you’re enjoying the phone, especially the convenience of the external display and the overall build quality. We also appreciate your sharing your thoughts on preinstalled apps. Feedback like this is valuable and will be passed along to the team for review. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
1
USB 2.0 only be aware
on May 25, 2026
Posted by: Tadam
Type-C port (USB 2.0) bad 😞 for this price this old-fashioned solution. I am disappointed 😔
Response from motorola.comBy Mitch, Motorola Customer Care, May 26, 2026
Hi Tadam, We’re sorry to hear about your disappointment with the device. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance.
Written by a customer while visiting motorola.com
Customer Rating
5
Love my 2025 Utlra
on May 24, 2026
Posted by: Revnic214
from Capac, MI
I was cautious moving back to Android from apple. I borrowed a friends Samsung Flip 6 for a little while, but couldn't stand all the bloat-ware from Samsung/Microsoft so I went back to Apple for a bit longer. The price couldn't be beat on a promotion for the 2025 Ultra with the free upgrade to 1tb!
I'm so happy I did! It took a little time to get used to some non apple things but now that I have the hang of it, I'm extremely happy.
The battery is fantastic. The charge time is amazing when needed. The sound quality is great when talking on the phone but could be a little better when watching a video or listening to music, far from bad though.
The screen could be a little brighter when outside, but pretty good anyways.
I love how nicely it folds and stuffs into my pocket!
I paired it up with a new moto watch and it's great! I'm cautious about giving up my iPad, but Motorola has done a great job pulling me over so far... So who knows!
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, May 24, 2026
Thank you for sharing such a detailed experience, Revnic214. We’re glad to hear your transition back to Android has been a positive one and that you’re enjoying the battery life, fast charging, foldable design, and overall performance of your Motorola device. It’s also great to know it’s pairing well with your Moto watch. We appreciate your honest feedback on areas like outdoor brightness and audio, as insights like these help us continue improving future experiences. Thank you for choosing Motorola and for being part of the community! If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
4
I always buy the base and Plus or ultra editions
on May 24, 2026
Posted by: Robert in NYC
from New York
I've been a Motorola razor flip owner since the 2023 editions I had both of those I also bought the 2024 editions and now I own the 2025 editions I plan on buying the 2026 editions because the phones have proven to be at least for me adorable the battery lasts a long time economical affordable and overall enjoyable. Robert in New York.
Response from motorola.comBy Mitch, Motorola Customer Care, May 25, 2026
Hi Robert, Thank you for your continued loyalty and for being part of the Motorola family across multiple generations of Razr devices. We’re delighted to hear you’ve consistently chosen the base, Plus, and Ultra models and have upgraded year after year since 2023. It’s especially rewarding to know the devices have met your expectations in terms of battery life, value, and overall everyday enjoyment. Your long-term support and feedback are greatly appreciated, and we’ll be sure to share your positive experience with the wider team. We look forward to continuing to bring you devices that you find reliable, practical, and enjoyable in the years ahead. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Amazing phone
on May 20, 2026
Posted by: Photobiker
from Arlington WA
This phone is excellent with great battery. Amazing cameras. Very pocketable. Fun, light, easy to use.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, May 21, 2026
Hi Photobiker, Thank you for sharing your feedback! We’re delighted to hear you’re enjoying the excellent battery life, camera performance, and the compact, lightweight design. It’s great to know the phone has been fun and easy to use in everyday life. We truly appreciate your support and thank you for choosing Motorola! If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
3
Good but with built in obsolescence due to battery
on May 20, 2026
Posted by: RHrh
Like the phone. Smaller pocket size. Less bloatware. Major dislike is battery size and Motorola's inability to replace worn battery. It's a built in obsolescence.
Response from motorola.comBy Mitch, Motorola Customer Care, May 26, 2026
Hi RHrh, Thank you for taking the time to share your feedback. We’re glad to hear you like the phone’s compact size and streamlined software experience. We’re sorry to hear about your concerns regarding battery performance. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
4
So,so.
on May 19, 2026
Posted by: My razor
Best features are format, size and battery life. With/medium use battery duration is very good. The bad includes app reliability and reliability. Comparing the Razr regarding functionality the Google Pixel is much better. Unfortunately the Pixel size and weight is terrible. At a lower price the Razr is OK.
Response from motorola.comBy Mitch, Motorola Customer Care, May 21, 2026
Thank you for sharing your detailed feedback! We’re glad to hear you’re enjoying the design, size, and strong battery life, especially with medium daily use. We also appreciate your honest comments regarding app reliability and overall performance comparison with other devices. Feedback like yours is valuable as it helps us understand where improvements can be made while continuing to offer good value. Thank you for choosing Motorola! If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
1
Worst service ever
on May 19, 2026
Posted by: fireryangel12
from Livingston, MT 59047
I have contacted Motorola multiple times about my missing phone that should have shown up over a month ago. I requested that it be signed for... They just "dropped it off" without getting a signature. No one ever replies, I've written multiple reviews and nothing happens. So it looks like I'm out the money since I don't have a phone nor with Motorola cooperate with me (let alone even reply!) so that I can figure out where the heck it is.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, May 21, 2026
Hi Fireryangel12, Thank you for reaching out, and we’re sorry for the experience you’ve had. We can confirm that your case has already been handled by our Order Admin Team. Your assigned reference number is 260520-002202. The team is actively reviewing the situation and working toward a resolution. We understand how frustrating this has been, especially given the delay and delivery concerns you’ve described. For any further updates, please continue to use the same reference number when contacting support so the team can locate your case quickly and provide the latest status. We appreciate your patience while this is being addressed.
Written by a customer while visiting motorola.com