Customer reviews from motorola.com
Motorola - razr ultra 2025 512GB (Unlocked) - PANTONE Cabaret
Average customer rating
3.9
(258 Reviews)
Rating breakdown 258 reviews
5 Stars
141
4 Stars
41
3 Stars
27
2 Stars
16
1 Star
33
75%of customers recommend this product.
(
112 out of
150)
Customer Reviews for Motorola - razr ultra 2025 512GB (Unlocked) - PANTONE Cabaret
Customer Rating
1
Bad Purchase - SCREEN DIED in 4 mos
on November 3, 2026
Posted by: AlphaJiuJitsu
from Phoenix, AZ
I bought this phone in May 2026 and now October 2026 the screen has died. Their troubleshooting team tried to have me do a factory reset, didnt work. I was a long time user of a different brand/maker what a horrible experience. STAY AWAY from this model check reviews (as I should have before purchasing) this is an ongoing issue with this phone. Disappointed and frustrated and lost money thankfully I have an old Apple 15 to fall back on.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, November 10, 2026
Hi AlphaJiuJitsu, we apologize for the frustration and disappointment this experience has caused. We understand how concerning it is to have your phone's screen stop working after only a few months of use. We'd like to look into this further and assist you. We have sent you an email. Please reply to it for further assistance. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
1
NOT FOR THE LONG HAUL/ FAULTY DESIGNS
on October 27, 2026
Posted by: sigh
from new Jersey
I love the idea of this phone, but this is the second time I've bought this brand and phone... it's very easy for these phones to have issues existing in the hinges or develop them with normal use which isn't okay for a product that's supposed to be optimal. it is the end of October. I've had this phone since end of june.... 4 months and there is already a dead spot and line in my phone. this is my second time with this experience less than 6 months of having it... which is not a good pattern I'm seeing, and Motorola themselves will try everything in their power to still make YOU- the consumer with faulty products to pay for it.. no honoring warranty. no helping the longtime clients... no exceptions, no accountability... they want me to send my phone without having a backup... something needs to give. I haven't had good experiences with the razors long term unfortunately ...
Response from motorola.comBy Mitch, Motorola Customer Care, October 29, 2026
Hi Sigh, We're sorry to hear about your experience. We understand how disappointing this must be and how concerning it is to experience a dead spot and a line on your display, particularly when you rely on your phone every day. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
1
Frustratingly worse than previous models
on October 24, 2026
Posted by: Moto Nisto
from Redford Township
So many glitches, unresponsive side buttons and useless fingerprint reader!!! The corner magnets attract many tiny metal particles destroying the screen, don't take this phone into a work shop! Coming from a Motorola Edge Plus which was a reliable phone but losing its battery charge I am highly disappointed in this "innovation" ! I would not purchase again, too annoyingly unreliable!
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, October 27, 2026
We’re sorry to hear about your experience with the Moto Razr Ultra. We understand how frustrating it must be to encounter glitches, unresponsive side buttons, fingerprint reader difficulties, and concerns about metal particles around the screen. As we stand by our phones, we'd like to help. We have sent you an email. Please reply to it for further assistance. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
3
Defective - Inner Screen - Less than Two Months
on October 15, 2026
Posted by: AgentQueue
Less than two months after purchase, the inner screen has a defect/upside down 'T' at the fold and running to the top of the screen. Vertical line is interfering with viewing information on the screen. Repair is going to take two to three weeks, during which I will be without a phone since Motorola doesn't have any physical repair locations. For a phone of this price, this should not happen. No water has touched the phone, it hasn't been dropped. I just picked it up and unfolded it a couple days ago and the defect appeared. I should have bought something else.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, October 19, 2026
Hi AgentQueue, We're sorry to hear about the defect on your Moto Razr Ultra's inner screen, especially so soon after your purchase. We understand your frustration and disappointment, particularly given the cost of the device and the inconvenience of being without your phone during the repair process. This is certainly not the experience we want you to have with Motorola. If you decide to send your device in for repair, please visit the link below for instructions on how to submit your repair request: https://en-us.support.motorola.com/app/repair-faqs/category/how-submit-repair. We appreciate you sharing your feedback, and we're sorry that your experience has not met your expectations. Thank you for bringing this to our attention.
Written by a customer while visiting motorola.com
Customer Rating
5
Mr.
on October 14, 2026
Posted by: Ivan3012
from Belgrade, Serbia
I am owner of Motorola Razr 60 Ultra more than the year. All I can say about it is that this phone is the best of the best. Because I am not heavy user, battery lasts 4-5 days. All other features are perfect. There some comments here in Serbia / site Mobilni Svet/ about Razr 60 Ultra, and all of them agree that the quality of the phone is amazing. Excellent job Motorola!
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, October 15, 2026
Thank you for your fantastic feedback, Ivan3012. We're thrilled to hear that you're loving your Motorola Razr 60 Ultra and that its features, quality, and battery life have exceeded your expectations. It's wonderful to know that you're enjoying your device even after more than a year of use. We truly appreciate your support and kind words about Motorola. Thank you for being part of the Motorola family! If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
4
Was leery at first but now I love it.
on October 6, 2026
Posted by: Aquachik
from New Mexico
I ordered this phone when it was first released and chose the 1TB option. I have not been gentle with my phone, but I do not deliberately try to damage it either. At about 8 months micro cracks started showing up at the bend mark which has slowly worked across the screen. Less than a month ago the screen started separating above the bend. Then this past weekend the phone fell and hit a rock just right on end and shorted out the screen. I have learned a lot about how the phone works from the external screen. It is very versatile. I am not telling you all the damage to disway you from purchasing the phone, but to get a realistic time frame of how well this phone has stood up to use. This phone has been worth the money to me. I did not give it 5 stars because of some quirks it has. But I would and probably will purchase again.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, October 7, 2026
Hi Aquachik, thank you for taking the time to share such a detailed and honest review of your Moto Razr Ultra. We’re glad to hear that you’ve enjoyed its versatility, especially the convenience of the external display, and that it has been worth the investment for you. We’re sorry to hear about the screen damage and separation you experienced over time. We understand how frustrating it can be when a device you rely on begins showing signs of wear. Your feedback about durability and the quirks you encountered is valuable, and we’ll make sure it is taken into consideration as we continue improving the razr experience. We truly appreciate your support and your willingness to consider Motorola again. We hope your next razr experience is even better.
Written by a customer while visiting motorola.com
Customer Rating
5
More than pleasantly surprised
on September 28, 2026
Posted by: MatGG
from Miami FL
A month in and I couldn't be happier. I switched over from a Pixel 10 plus.
The speed difference is insane, the colors are vivid and the touch response is one of the best I've ever had. The storage ability is on another level I couldn't believe it was 1TB.
Don't forget you are buying a fold able screen phone so the moto care plan is a must. I hope I never have to use it but it's worth the piece of mind to know I'm covered.
Do do with there were more case options, but I picked up a few to be able to show off the deep Red color, beat purchase of 2026.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, September 28, 2026
Hi MatGG, thank you for sharing your experience and for choosing Motorola! We're thrilled to hear you're enjoying the impressive speed, vivid colors, responsive touch, and 1TB of storage. We also appreciate your feedback about the case options. It's wonderful to know you're loving the Deep Red color and your new foldable phone. We hope you continue enjoying your Motorola experience! To stay up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
1
Poor working
on September 24, 2026
Posted by: Dara phone
from Kodak Tennessee
It is not working when I use line in town or go to grocery store.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, September 25, 2026
Hi Dara, We’re sorry to hear that your Moto Razr Ultra 2025 phone is not working properly when you’re in town or at the grocery store. We understand how inconvenient it can be when the phone does not perform as expected in certain locations. We would like this to be checked. We have sent you an email. Please reply to it for further assistance. Thank you.
Written by a customer while visiting motorola.com