Customer reviews from motorola.com
Motorola - razr ultra 2025 512GB (Unlocked) - PANTONE Cabaret
Average customer rating
3.9
(258 Reviews)
Rating breakdown 258 reviews
5 Stars
141
4 Stars
41
3 Stars
27
2 Stars
16
1 Star
33
75%of customers recommend this product.
(
112 out of
150)
Customer Reviews for Motorola - razr ultra 2025 512GB (Unlocked) - PANTONE Cabaret
Customer Rating
4
Easy transfer
on June 6, 2026
Posted by: KevinB
I like the phone. Takes awhile to learn all the features.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, June 9, 2026
Hi KevinB, Thank you for sharing your feedback. We’re glad to hear you’re enjoying the phone and that the setup and transfer process went smoothly for you. It’s completely normal for it to take a little time to get familiar with all the features, and we’re happy to know you’re working through that learning curve. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
on June 6, 2026
Posted by: Dennis_W
So many features. THE best phone I've ever owned!
Response from motorola.comBy Mitch, Motorola Customer Care, June 9, 2026
Hi Dennis_W, Thank you for sharing your feedback. We’re glad to hear you’re enjoying the wide range of features and that your new device stands out as the best you’ve owned so far. We appreciate your support and hope you continue to discover even more ways your phone can fit into your daily routine. If you're interested, you may want to check our official Motorola community page for Moto owners here: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Love this flip phone
on June 6, 2026
Posted by: Anonymous
I upgraded from the 2023 motorola razr plus to the 2025 motorola razr ultra. I was hesitant to do this because I really enjoyed the 2023 razr plus but I am happy that I made the switch. With the enhances and improvements, I very much enjoy the 2025 razr ultra.
Response from motorola.comBy Mitch, Motorola Customer Care, June 9, 2026
Hi David, Thank you for sharing your experience. We’re glad to hear the transition from the Moto Razr+ 2023 to the Moto Razr Ultra has been a positive one for you. It’s great to know the improvements and enhancements are making a noticeable difference in your day-to-day use. We appreciate your continued support and hope you keep enjoying everything your new device has to offer. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
3
Great phone, crap company.
on June 3, 2026
Posted by: Not Today
First, if you plan to trade in a phone, I'll make this simple: do not go with Motorola at all. Their trade in values are low, they use a 3rd party to determine the value, they charge you the full price then, eventually after you hound them for weeks, might get aroud to refunding whatever the 3rd party determined your phone to be worth - which could be even lower than the already low promised amount.
Regarding the Razr Ultra 2025 - it's a great phone, with a TB of internal memory and a nice pleather outer surface. Both of these are no longer offered in 2026, so why bother? Again, Motorola is not the first phone company people think of for a reason. Almost all phones out there now are great. If you want a flip phone, this specific model is indeed good - for another year or two. Then something better will come along. Don't waste your time on Motorola.
Response from motorola.comBy Mitch, Motorola Customer Care, June 10, 2026
Thank you for sharing your feedback, and we’re sorry to hear about your trade-in experience. Trade-in programs are handled through a certified third-party partner who carries out the device inspection and valuation once the device is received. The final trade-in value is determined based on the actual condition of the device after assessment. If there is any difference between the estimated and final value, the adjustment is processed back to the original payment method after the evaluation is completed. We understand that waiting for final confirmation or refund processing can be frustrating, and we apologize for any inconvenience caused during this time. If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Great phone
on June 2, 2026
Posted by: Mike Swan
Great phone! I think people need to get off apple and Samsung and try something new. I love everything about this phone , camera , speed, battery (charges amazingly fast). I definitely recommend. Great
Response from motorola.comBy Mitch, Motorola Customer Care, June 3, 2026
Hi Mike, Thank you for your fantastic feedback! We're thrilled to hear that you're enjoying your Motorola device, especially the camera performance, speed, and fast charging capability. It's great to know the battery life and overall experience are meeting your expectations. We truly appreciate your recommendation and thank you for choosing Motorola! To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Wonderful Device
on June 2, 2026
Posted by: DHA963
Just got my Motor Razr Ultra 2025, and it's as beautiful of a phone as I expected, and works perfect as I expected too. The Pantone Scarab version I got is truly amazing!
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, June 2, 2026
Hi DHA963, Thank you for sharing your experience! We're delighted to hear that you're enjoying your new Moto Razr Ultra 2025 and that it’s meeting your expectations in both design and performance. The Pantone Scarab finish is a standout choice, and it’s great to know you’re appreciating its unique look and overall experience. We appreciate you choosing Motorola and taking the time to share your feedback! If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
3
It Is Adequate
on June 1, 2026
Posted by: Edleader
from Indianapolis, IN
Bought the Ultra as an upgrade to my razr 2025. The previous phone didn't have enough memory. This version has plenty but I find the operating system to be glitchy. It randomly restarts, often hesitates when loading apps, and freezes, not frequently but enough to be frustrating. This is my first experience with Motorola. All other phones have been Samsung which have a better performance track record in my opinion. But, the Motorola does come in at a lower price point and I like the flip format.
Response from motorola.comBy Mitch, Motorola Customer Care, June 1, 2026
Hi Edleader, Thank you for sharing your experience with the Motorola Razr Ultra. We're sorry to hear that you've encountered random restarts, app loading delays, and occasional freezing on your device. We understand how frustrating this can be, especially when you depend on your phone for everyday use. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
4
Cameras Need Work
on May 30, 2026
Posted by: Razr69
from NC, USA
Due to the great sale price, I decided to try the 2025 Motorola Razr Ultra despite being less than impressed with my 2020 Motorola Edge. I had hoped in 5 years, they improved the camera – my biggest complaint.
Overall, the phone is good especially at the sale price. It is quick, has long battery life and the form factor is fun. Unfortunately, the cameras are a bit of a let down. I wanted the Pro ersion with Zoom camera but ended up with the Ultra due to the better sale.
For the price, I would recommend it if you want a flip phone. My relative has the flip phone from the other major brand and I have to say that this one is much better (especially the use of the outter screen).
Pros
* Unique: The flip style stands out and the Rio Red color is very eye catching
* Fast: The chipset and RAM make this a fast flagship level phone
* Battery Life: It lasts me all day and charges quickly
* Outter Screen: Very useful like a mini phone or a smartwatch for notifications; also like the curved screen
* Unique: The flip style stands out and the Rio Red color is very eye catching
* Fast: The chipset and RAM make this a fast flagship level phone
* Battery Life: It lasts me all day and charges quickly
* Outter Screen: Very useful like a mini phone or a smartwatch for notifications; also like the curved screen
Cons
* Cameras: OK for regular shots but taking photos in low light are high zoom are horrible; pictures are on the dull side and not very saturated
* Fingerprint Scanner: It is in the place where I naturally place my thumb so I often unlock it by accident and up accidentally calling people etc
* Bloatware/Skin: There are a ton of extra apps, mostly made by Motorola, that you cannot remove. They are not intrusive but still annoying
* Cameras: OK for regular shots but taking photos in low light are high zoom are horrible; pictures are on the dull side and not very saturated
* Fingerprint Scanner: It is in the place where I naturally place my thumb so I often unlock it by accident and up accidentally calling people etc
* Bloatware/Skin: There are a ton of extra apps, mostly made by Motorola, that you cannot remove. They are not intrusive but still annoying
So-So
* Price: Very expensive at regular price but the sale price makes it a decent value
* Updates: Seems to get security updates quarterly instead of monthly; will only get 3 OS updates
* Price: Very expensive at regular price but the sale price makes it a decent value
* Updates: Seems to get security updates quarterly instead of monthly; will only get 3 OS updates
4 stars overall.
Response from motorola.comBy Mitch, Motorola Customer Care, May 31, 2026
Thank you for taking the time to share such a detailed review of your experience with the Motorola Razr Ultra 2025. We’re glad to hear you’re enjoying the speed, battery life, design, and outer display, and we’re sorry that the camera performance and fingerprint placement have not fully met your expectations. Allow us to help. We have sent you an email. Please reply to it for further assistance. Thank you.
Written by a customer while visiting motorola.com