Customer reviews from motorola.com
Motorola - razr ultra 2025 512GB (Unlocked) - PANTONE Cabaret
Average customer rating
3.9
(258 Reviews)
Rating breakdown 258 reviews
5 Stars
141
4 Stars
41
3 Stars
27
2 Stars
16
1 Star
33
75%of customers recommend this product.
(
112 out of
150)
Customer Reviews for Motorola - razr ultra 2025 512GB (Unlocked) - PANTONE Cabaret
Customer Rating
5
Great All Around Phone
on July 17, 2026
Posted by: mike81
from Cranston RI
I think the phone is fantastic, easy to read and simple to use. Everything is very clear on the screen and it was simple enough to transfer all my information from my old phone to the Razr.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, July 15, 2026
Hi Mike81, We're delighted to hear that you're enjoying your Motorola Razr and that you find it easy to read, simple to use, and clear on the display. It's great to know that transferring your information from your previous phone was a smooth experience as well. We appreciate you choosing Motorola and hope you continue to enjoy your device. If you're interested, you may want to check our official Motorola community page for Moto owners here: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
3
Mid Tier
on July 15, 2026
Posted by: Shifty
from Florida
It's a good phone but I wish the speakers were better.
They crackle and this is apparently normal.
They crackle and this is apparently normal.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, July 21, 2026
Hi Shifty, We're sorry to hear that the speaker performance on your Moto Razr Ultra hasn't met your expectations. Speaker crackling is not considered normal during regular use, and we'd like to help you troubleshoot. We have sent you an email. Please reply to it for further assistance.
Written by a customer while visiting motorola.com
Customer Rating
5
First Motorola phone in over 15 years
on July 12, 2026
Posted by: Dread
from Central Southern US
I purchased and have been using my razr ultra for a month now. Great phone, I highly recommend it.connectivity, to networks, wi-fi, and all my devices is flawless. Bringing over applications from my previous phone was easy and complete.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, July 12, 2026
Hi Dread, thank you for sharing your experience! We're honored that you chose Motorola again after so many years, and we're delighted to hear that you're enjoying your new Motorola razr ultra. It's great to know that the connectivity, Wi-Fi performance, and device compatibility have been flawless, and that transferring your apps from your previous phone was smooth and easy. We truly appreciate your recommendation and hope you continue to enjoy your razr ultra. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Bravo Moto
on July 7, 2026
Posted by: Anonymous
from Owensboro, Ky
All I can say is... bravo moto. I had a galaxy s25 ultra for right at about a year and decided to take a chance on the razr being as they were on such a good deal when I purchased. All I can say is that I'm so glad I did. Motorola absolutely nailed it with this phone. The hardware is absolutely exquisite, it feels insanely premium from the real wood back to the buttery smooth hinge. The software is where I was scared, I love One UI from Samsung and was scared I would hate Motorola's, I actually REALLY like the software! I have yet to find something that I miss about the slab phone or that I don't like thus far about the motorola (3weeks of owning it). 10/10!
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, July 9, 2026
Thank you for sharing such an amazing review, DustinRussell. We're thrilled to hear that you're loving your Razr and that it has exceeded your expectations. It's great to know you're enjoying the premium design, smooth hinge, and software experience. We truly appreciate you giving Motorola a chance and are happy to hear the device has been a great fit for your needs. Thank you for choosing Motorola! If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
2
Check Earpiece plasticy noise first
on July 4, 2026
Posted by: Motorazr
from New york
All these phones have earpiece plasticy noise problem, loved these phones but lost by FedEx for repair again replacement ph has lot of problems , same plasticy earpiece and auto reboot,
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, July 7, 2026
Hi Motorazr, We’re sorry to hear about the continued trouble you’ve experienced with your Moto Razr Ultra, especially after the repair process and receiving a replacement device. We understand how frustrating it is to encounter similar concerns again. We can see that you have already submitted a repair request for your device. At this time, we are waiting for our repair team to complete their evaluation so they can properly inspect the device and determine the next steps. We appreciate your patience while the repair team reviews your device. Once the evaluation is completed, you will receive further updates regarding the repair status.
Written by a customer while visiting motorola.com
Customer Rating
5
Awesome
on July 2, 2026
Posted by: Isaiaih
from Oklahoma
Love the phone so far ! The only issues I ran into was having to manually execute software updates. But once I got to the latest one , that's no longer a problem. So far everything is great!
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, July 2, 2026
Hi Isaiaih, We're glad to hear you're enjoying your phone and that everything has been working great after updating to the latest software version. We appreciate you letting us know about the initial update experience, and we're happy it has been resolved. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
2
STAY AWAY FROM MOTOROLA PHONES - NO SUPPORT
on June 30, 2026
Posted by: BK_K
from San Jose California
The first thing I want to let you know s that Support for this phone from Motorola is VERY POOR. I have this phone now for 5 months and have been have had nothing but issues. From software issues to hardware issues and now the bluetooth device does not work. I have spent 11 days on the phone with Motorola and each time over 30-45 mins and they will try to transfer me to another group and the call will be disconnected. Today alone, I have called 4 times. They are nice on the phone but the call is disconnected. Needless to say, I have a new phone with bad hardware and software. TMobile refused to replace it because they want Motorola to do it. I have spent more than 10 hours on the phone in several days and no solution. . .Not even anyone to say anything. My Advice to you: STAY AWAY FROM THIS PHONE OR ANY MOTOROLA PHONE because if you have a problem with it, you star stuck. Buy a SAMSUNG OR IPHONE. They have a store location where you can go to take your phone if you have any issues.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, July 1, 2026
Hi BK_K, Thank you for taking the time to share this. We're sorry for the frustration you’ve experienced with repeated support contacts and the difficulty getting a stable resolution. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
5
Awesome Phone!
on June 28, 2026
Posted by: Trekky61
from Wooster Ohio
Awesome phone. I like the larger screen and it feels like it is more solid. The sound is great and the camera does great!
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, July 1, 2026
Hi Trekky61, thank you for sharing your wonderful feedback. We're thrilled to hear you're enjoying the larger display, solid feel, great sound quality, and camera performance. It's great to know the phone is meeting your expectations. We appreciate you choosing Motorola and hope you continue to enjoy your device. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com