Customer reviews from motorola.com
Motorola - razr ultra 2025 512GB (Unlocked) - PANTONE Cabaret
Average customer rating
3.9
(258 Reviews)
Rating breakdown 258 reviews
5 Stars
141
4 Stars
41
3 Stars
27
2 Stars
16
1 Star
33
75%of customers recommend this product.
(
112 out of
150)
Customer Reviews for Motorola - razr ultra 2025 512GB (Unlocked) - PANTONE Cabaret
Customer Rating
5
Best Phone I've Owned in Years!
on July 3, 2025
Posted by: Moto95
from Mississippi
I've had my Razr Ultra for going one two months now, and it's be the best transition to a new phone I've ever had. I've never cared for my past android devices (Samsung, LG, etc.) and have always been told to avoid Motorola.... I'm glad I didn't! Coming from an iPhone 16 Pro Max, I was worried about missing the ecosystem, but haven't one bit.
The built quality is very strong and the hinge is tight, although I do struggle getting it to stay at an angle greater than 90 degrees, but this phone is all about the external screen. The external display is sharp, responsive, and very snappy for nearly everything. You could easily go a whole day without opening the device.
Cameras are great and ALMOST where they need to be to compete against other flagships, but I think it's a processing error in most cases. With appropriate lighting, the Razr takes excellent photos. The macro camera is easily the best I've ever used. I like the "lossless" telephoto zoom in the main lense because it essentially gives you three cameras in two.
The internal screen is gorgeous and very sharp and responsive. Don't worry about a crease because it's practically nonexistent! The device is great for gaming and a powerhouse for work. Even though it's throttled for battery life, it's incredible I can have this power in a wallet sized device. I can even connect it to a monitor and use it as a computer, which neither my iPhone nor Samsung Flip could do.
The biggest complaint is the lack of 3rd party cases. No major or reputable phone case companies design for the Razr, and I would love to see that changed with more partnerships as the Razr becomes more mainstream. Hopefully we can get a tablet style phone from Motorola in the future.
I would recommend this to a friend!
Response from motorola.comBy Carlos, Motorola Customer Care, July 4, 2025
Thank you so much for your detailed and thoughtful feedback on your experience with the Razr Ultra! We're thrilled to hear that the transition from iPhone and other Android brands has been such a positive one for you. Your insights on the external display, hinge design, camera performance, and overall versatility are greatly appreciated.
We've noted your comment about the hinge angle and limited third-party case options. We understand how important accessories are for protection and personalization, and we’ll be sure to pass this along to the team. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en
We've noted your comment about the hinge angle and limited third-party case options. We understand how important accessories are for protection and personalization, and we’ll be sure to pass this along to the team. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en
Written by a customer while visiting motorola.com
Customer Rating
4
Nice but Too Expensive
on July 3, 2025
Posted by: USMC_4Ever
Bough it during pre-release sale with the pre-order discount, have been using it for several weeks and altough there's nothing wrong with it or its performance, I do feel is overpriced primarily due to its limited functionality, if this was a larger screens such as a table size I could easily justify the price; hwoever, for a flip phone size the MSRP is high. Outside screen is nice, and its fucntionality is above average. Nevertheless, I won't be keeping it, I would much rather save my money and invest it into a device that can provide more functionality for a multi-functional user.
Response from motorola.comBy Mitch, Motorola Customer Care, July 6, 2025
Hi USMC_4Ever, Thank you for sharing your feedback with us and we appreciate you taking the time to share your thoughts. We’re sorry to hear that the phone didn’t meet your expectations in terms of value and functionality. While we’re glad to know you’ve had a smooth experience with its performance and appreciate the external display, we understand that every user has unique needs when it comes to versatility and phone features. We appreciate your feedback on our products, and we'll relay the message to the team. If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
BEST RAZR BY FAR.
on July 3, 2025
Posted by: Gene T
This is the best Razr by far, it's my third and I love it.
Response from motorola.comBy Mitch, Motorola Customer Care, July 6, 2025
Wow! Thank you so much for your amazing feedback, Gene. We’re honored to hear this is your third Razr and that you think it’s the best one yet. Your loyalty means the world to us. We’re thrilled you’re loving your new Razr, and we’ll keep working hard to make each one better than the last. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
4
My Razr Experience
on July 1, 2025
Posted by: Yipp
1: I love having a flip phone
2: Everything the phone does for being a flip phone is very nice.
3: My biggest downside to this phone, the only charger that really works for this phone is the one you gotta buy that they made just for it. I've tried many other chargers and even my monitor which charges my old razor Quick (the monitor is rated at 90w so I assume this phone is deciding that's dangerous and doesn't charge from it)!
4: Camera works way better than the previous razr
5: The last potential downside is when the 1st new razr came out prolly 2-3yrs later it had a forced update randomly one night and then it would only trickle charge, so should be aware it's possibly a 2-3yr deal if that pattern follows (otherwise id honestly still use the 1st new one it's way more reminiscent of the old razr phones, sure it lacks power but it looks good, very light and the screen shows no signs of wear) they wanted a review so they got one lol
2: Everything the phone does for being a flip phone is very nice.
3: My biggest downside to this phone, the only charger that really works for this phone is the one you gotta buy that they made just for it. I've tried many other chargers and even my monitor which charges my old razor Quick (the monitor is rated at 90w so I assume this phone is deciding that's dangerous and doesn't charge from it)!
4: Camera works way better than the previous razr
5: The last potential downside is when the 1st new razr came out prolly 2-3yrs later it had a forced update randomly one night and then it would only trickle charge, so should be aware it's possibly a 2-3yr deal if that pattern follows (otherwise id honestly still use the 1st new one it's way more reminiscent of the old razr phones, sure it lacks power but it looks good, very light and the screen shows no signs of wear) they wanted a review so they got one lol
Response from motorola.comBy Mitch, Motorola Customer Care, July 6, 2025
Hi Yipp, Thank you for taking the time to share such a detailed and honest review, We’re thrilled to hear you love the flip phone form factor and are enjoying the upgraded camera and overall experience. It’s great knowing the Razr continues to deliver the style and function you expect. We also appreciate your feedback regarding charging compatibility and your past update experience. Your insights help us understand what matters most to our users, and we’ve shared your concerns with our team. We’re always working to improve the experience and transparency around updates and accessories. Thanks again for being part of the Razr journey with us. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Better that I hoped
on June 27, 2025
Posted by: Revjr
from South Jersey
This phone is everything I wanted and more. Positive surprises are rare.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, June 27, 2025
Thank you for the wonderful feedback, Revjr. We're so happy to hear your new phone exceeded your expectations. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Glad I bought it
on June 27, 2025
Posted by: Bill15
Love this phone, went from a Samsung to this one. So easy and light. Since I received the phone I maybe opened it 10 times. You can do everything with it closed using the front screen and a set of ear buds. Texting and writing emails take getting used to the size of the keyboard. Once you do it's easy.
Response from motorola.comBy Mitch, Motorola Customer Care, June 27, 2025
Hi Bill15, Thank you for the wonderful feedback! We’re so glad to hear you’re loving your new phone, especially the ease of use, lightweight design, and how much you're getting done right from the external display. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
3
Good device but needs more improvements.
on June 27, 2025
Posted by: successfulphil90
from Southfield, Michigan
I brought the ultra 60 a month ago. I like the phone but there are a few concerns with this device. First , Motorola needs to allow users to remap the A.I. button to activate different functions and Apps. Many users don't have much use of the A.I. functions. Secondly, the continuation of watching social media content from opening to closing the device (vise versa) is horrible! When I'm watching a video on any of the social media platforms on the front screen and I open the device to continue to watching it, the video is gone , and the feed refreshes, it's the same process when I do it the other way too . Also, the recording quality needs to be much better and add a telephoto lens in the future please .
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, June 29, 2025
Hi Successfulphil90, Thank you for sharing your feedback, and we're really glad to hear that you're enjoying your phone overall. We also appreciate you taking the time to highlight the areas where you'd like to see improvements. We understand the desire to remap the A.I. button to other functions or apps. Customization is a valuable feature, and we’ve shared this suggestion with our team for future consideration. Your feedback on app continuity when transitioning between the external and main displays is also important. Regarding camera recording quality and your suggestion for a telephoto lens, we hear you. We'll relay your feedback to the team. If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Definitely worth the wait
on June 26, 2025
Posted by: ca89
from Charlottesville, VA
Coming from an iPhone 12 Pro, I can safely say that this phone is a serious upgrade. I an overall happy with the size and weight of the phone. While I was nervous about the folding aspect of the phone at first, I have gotten used to it and have not had a problem with it! I personally did purchase a front screen protector for the device, but that's a personal preference.
The phone runs well. Compared to a Google Pixel it's mostly the same from the Android perspective, but there is a little bit of Moto skinning to the OS on the device. That's not a problem for me - I like the customization features. I would definitely recommend this phone to anyone looking to upgrade. The camera, when using with the Messages app, does not take as good of photos as when using the camera outside of apps. That isn't a knock on the camera software - it's just something that's pretty normal with the way apps handle the usage of the camera software itself. The same thing happened with my iPhone and the Meta Messenger app - the photo quality was just lacking. I get around this on the Ultra by taking the photo I want with the normal camera app and inserting it into a message. Takes one extra step but it's fast.
I had issues with pre-order and shipping times, however that was not the phone's fault.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, June 26, 2025
Hi Ca89, Thank you for taking the time to share such a detailed and thoughtful review. We're thrilled to hear that the transition to your new Motorola device has been a positive experience and that you're enjoying the design, performance, and customization features. It’s also great to know the folding aspect has exceeded your expectations. We appreciate your patience with the pre-order process and truly value your recommendation. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com