Customer reviews from motorola.com
Motorola - razr ultra 2025 512GB (Unlocked) - PANTONE Cabaret
Average customer rating
3.9
(258 Reviews)
Rating breakdown 258 reviews
5 Stars
141
4 Stars
41
3 Stars
27
2 Stars
16
1 Star
33
75%of customers recommend this product.
(
112 out of
150)
Customer Reviews for Motorola - razr ultra 2025 512GB (Unlocked) - PANTONE Cabaret
Customer Rating
4
Great battery life
on August 17, 2025
Posted by: Meena
I have had my ultra for just over a week, so far I'm loving it! So much more to discover
Response from motorola.comBy Mitch, Motorola Customer Care, August 17, 2025
Hi Meena, We’re glad to hear you’re enjoying the great battery life and discovering more to love about your Moto Razr Ultra. We hope it continues to impress as you explore all its features. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
4
You Need A Motorola Music App
on August 14, 2025
Posted by: Sincere
from Bethlehem
You need a motorola music app.
You need a motorola music app
You need a motorola music app
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, August 14, 2025
Hi Sincere, thank you for your feedback and suggestion. A Motorola music app could enhance the listening experience. We value your feedback and will be sharing it with the teams to improve both our products and features.
Written by a customer while visiting motorola.com
Customer Rating
3
Great but software glitches ruin overall experienc
on August 13, 2025
Posted by: KBAAC
from Chicago,IL
Love the phone, long time Samsung user. Phone is incredible but software glitches disappointing. Home and lock screen glitch won't let me change background or 4 apps without having to do a complete phone reset. Another glitch is a lock home screen so apps and widgets won't delete or move... A new screen populates with my emails stack, when I go to move it back to other screen it won't let me do it because .....screen is locked yet it moved on its own!! With Samsung I could set a time to have the Always on Display. Example, I want that on from 6am to 8am , but you can't do that with Motorola. Its either on or off. Battery life awesome, external screen blows Samsung away. Still have issues where I can't make a call with wifi, have to turn it off. Great looking phone.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, August 14, 2025
Hi KBAAC, Thank you for sharing your detailed feedback, and we’re sorry to hear that software glitches are affecting your experience. As we stand by our phones, we'd like to help get this sorted out. Please check the email that we have sent you so we can further discuss this matter.
Written by a customer while visiting motorola.com
Customer Rating
2
SO DISAPPOINTED
on August 13, 2025
Posted by: I have no nicknsme
SO DISAPPOINTED......Quite a few years ago, I loved MOTOROLA phonews. They were easy to use. the camera was FANTASTIC, and it was a very reliable and sturdy phone. I switched to SAMSUNG many years ago . When the razor by motorola came out, I thought Id really like a smaller phone with the same dynamics of the other phones. BOY WAS I WRONG...The only thing I like about this phone is that the phone folds and I can have all my essestial icons on the front screem. The phone itself is very slow and the photographic quality is for somebody who just takes pictures for now reaSON. yES THE CAMERA ACTS AS A CAMCORDER, BUT the photo screen is 3 x 3 inches???? seriously..I HATE THIS PHONE !!! Very frustrating. Im so happy I kept my Samsung. Im going back to AWESOMENESS> SORRY Notorola. I gave it a chance. YOURE just not there yet.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, August 14, 2025
We’re sorry to hear about your disappointment, and we appreciate you sharing your experience. We understand how important speed, camera quality, and overall usability are in a smartphone, and we regret that the Razr did not meet your expectations. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please check the email that we have sent you so we can further discuss this matter. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
5
Plenty of storage.
on August 13, 2025
Posted by: sgeorge923
Although storage and battery last all day. I wish the backup of the old Motorola was simpler.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, August 13, 2025
Hi Sgeorge923, It’s great that you’re happy with the storage and all-day battery life, though we understand how a simpler backup process from your old Motorola would have made the transition smoother. We appreciate your honest feedback—it helps us improve. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Awesome flip
on August 13, 2025
Posted by: JoeJP
Amazing build quality, speed, interface, and battery life. So far, 2mos, no real criticisms.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, August 13, 2025
Hi JoeJP, Thank you so much for the great feedback. It’s great to hear that you’re so satisfied with your device’s build quality, speed, interface, and battery life after two months of use! To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Great for gaming
on July 28, 2025
Posted by: Matt1989
from Illinois
This phone is incredible, has enough RAM for high quality AAA gaming and the 8 elite chip works amazingly. Battery life is amazing, not just for a foldable.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, July 28, 2025
Wow! Thank you for the awesome feedback, Matt1989. We're thrilled to hear you're enjoying the powerful performance and battery life, especially for gaming on a foldable device. The Snapdragon 8 series truly delivers, and it's great to know it's meeting your expectations! If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
1
Dead
on July 5, 2025
Posted by: Kenny was
from Chicago
I bought the ultra on the first day of sales, I use it sparingly. As of July 4 it completely died on me. Won’t turn on, won’t ring when I call it. No lights, sounds or nothing else.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, July 7, 2025
Hi Kenny, We’re sorry to hear that your phone has completely stopped working. We would like to have the opportunity to investigate your feedback further and assist you directly. Please check the email we’ve sent you so we can discuss this matter in more detail and help resolve it as quickly as possible.
Written by a customer while visiting motorola.com