Customer reviews from motorola.com
Motorola - razr ultra 2025 512GB (Unlocked) - PANTONE Cabaret
Average customer rating
3.9
(258 Reviews)
Rating breakdown 258 reviews
5 Stars
141
4 Stars
41
3 Stars
27
2 Stars
16
1 Star
33
75%of customers recommend this product.
(
112 out of
150)
Customer Reviews for Motorola - razr ultra 2025 512GB (Unlocked) - PANTONE Cabaret
Customer Rating
2
It's okay
on September 4, 2025
Posted by: Rickwerd
It has been about a month since I've been using the razr ultra. I like the hardware on Samsung Flip 7 more, and bought this phone instead based off of the specs on paper. Phone is smooth, however once it starts to heat up the thermal throttling is real and noticable lag in games. It can be hard to see the screen if it's really sunny out. There are random annoyances such as keyboard not loading for a specific app or texts for random people don't go through even if network is fine, and today Android pay didn't feel like working...my biggest complaint would be the external display, don't get me wrong it is nice you can run most apps on it but the most annoying part is that Gemini does not work properly on it. I'm well vested into the Google ecosystem and it keeps telling me I have to open my phone to activate Gemini through voice command or even the short cut when holding the power button down a bit. Perplexity works fine so I'm currently using that but it's not my preferred AI. Gemini used to work for a couple days just fine but after updates just started having so many problems , and for me rolling back the updates did not work. All in all it's a fun phone, but I wish there was a cooling system inside the phone and hope they drop an update soon for the software
No, I would not recommend this to a friend.
Response from motorola.comBy Carlos, Motorola Customer Care, September 4, 2025
Hi Rickwerd, Thank you for the detailed feedback! We're glad to hear you're enjoying aspects of the Razr+ (Ultra), especially its fun and versatile design. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en
Written by a customer while visiting motorola.com
Customer Rating
5
Nice phone!
on September 3, 2025
Posted by: Phone guru
Well built phone with plenty of battery for my use. It's great the way I can do so much on the outer screen.
The only downfall is they stopped the ability to use my personal assistant when the phone is locked and closed. It worked when I first bought it, but with an update it stopped working. Really important to me. Please fix!
The only downfall is they stopped the ability to use my personal assistant when the phone is locked and closed. It worked when I first bought it, but with an update it stopped working. Really important to me. Please fix!
Response from motorola.comBy Carlos, Motorola Customer Care, September 4, 2025
Hi Phone guru, Thank you for your feedback! We're glad you're enjoying the build quality, battery life, and functionality of the outer screen. We understand how important using your personal assistant while the phone is locked and closed is to you. We'll pass this along to our development team for review.You can join our official community page if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en
Written by a customer while visiting motorola.com
Customer Rating
5
Great phone, just buy it already!
on September 3, 2025
Posted by: neck
from Cleveland, OH
I picked up the Moto Razr 2025 Ultra after being an iPhone user for the past 4 years, mostly due to phone size and how uncomfortable it is when doing anything throughout the day. Let alone, the feeling of it constantly trying to fall out of your pocket. The Razr Ultra is fantastic, it's size and lightweight feel keep it put and make it so much easier to carry around (for a guy anyways).
The feel of the folding mechanism it is great! It feels strong and smooth which I was hoping for as I never had a phone like this before. Every feature on this phone is a one up from it's nearest competitor which is a huge plus in my book and the main reason I chose this phone. Very quick and crisp pictures from the camera, a ton of space (1tb), the amount of customization is pretty good to as I rarely use the buttons as they are intended because I don't use AI / Digital Assistants at all. So being able to change that to something else is nice.
We all know that the Android OS isn't the easiest OS to get around in, let alone the smoothest to use, but the hardware in this phone really helps out here. I haven't had any hang ups, crashes or stutters, it just works and it works smoothly and quickly, which again, I really appreciate. Thankfully, there doesn't seem to be anything that I don't like yet, so there's another plus!
If you are on the fence, just do it, the trade in program is fantastic and the price it worth it. A very solid piece of tech and a new home for me!
I would recommend this to a friend!
Response from motorola.comBy Carlos, Motorola Customer Care, September 3, 2025
Hi neck, Thank you for sharing your detailed experience with the Moto Razr 2025 Ultra! We're thrilled to hear you're enjoying the compact design, smooth performance, and customization options—especially coming from an iPhone. It’s great to know the foldable form factor and powerful hardware are meeting your needs. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en
Written by a customer while visiting motorola.com
Customer Rating
5
Great features
on September 2, 2025
Posted by: Sammifaye
from Soddy Daisy, TN
I bought a month ago and so far I love this phone. The camera is great. I use the external screen almost as much as the internal one.
I would recommend this to a friend!
Response from motorola.comBy Carlos, Motorola Customer Care, September 3, 2025
Hi Sammifaye, Thanks for sharing your experience! We're glad to hear you're loving your phone, especially the camera and how useful the external screen has been. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en
Written by a customer while visiting motorola.com
Customer Rating
1
Wireless charging has failed within the 1st month
on September 2, 2025
Posted by: NoRomBasic
While the unboxing experience was terrific, wireless charging has completely failed less than three weeks in. It makes me very concerned about long- term reliability.
Response from motorola.comBy Carlos, Motorola Customer Care, September 2, 2025
Hi NoRomBasic, We're sorry to hear about the issue with wireless charging. This isn’t the experience we want you to have, especially so soon after purchase. We understand how frustrating this must be and completely share your concern regarding long-term reliability. We have sent you an email to further get details.
Written by a customer while visiting motorola.com
Customer Rating
5
Great materials, resistance and finish
on August 26, 2025
Posted by: mrspearattic
Bought it around a month ago. It is the definitive foldable phone in the market in 2025. It's snappy, durable with the flexible hinge and the Alcántara finish makes the phone so much more premium. Although I have to take care of it a lot more than other phones, because foldable phones are fragile in nature. I still recommend this phone as it offers a lot of value if you are in the budget to buy one.
I would recommend this to a friend!
Response from motorola.comBy Carlos, Motorola Customer Care, August 27, 2025
Hi mrspearattic, Thank you for your feedback! We're glad to hear you're enjoying your foldable phone and appreciate the premium design and performance. Your note on handling care is important, foldable do require a bit more attention. We're happy it’s meeting your expectations and offering great value. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en
Written by a customer while visiting motorola.com
Customer Rating
5
RAZR ultra 2025
on August 24, 2025
Posted by: RAZR 2025
Thanks to have always on display now , big screen, smooth
Response from motorola.comBy Mitch, Motorola Customer Care, August 24, 2025
We’re glad to hear you’re enjoying the always-on display, big screen, and smooth performance. Thank you for sharing your experience and for choosing Motorola! To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Well done Team Motorola!
on August 23, 2025
Posted by: MejustME
Weeks of use, AND I LOVE IT! Powerful, beautiful, and BRAVO Motorola!!!!
Response from motorola.comBy Mitch, Motorola Customer Care, August 25, 2025
Hi MejustME, Thank you for the enthusiastic feedback! We’re thrilled to hear you’re loving your phone. Your support and kind words mean a lot to the Motorola team! If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com