Customer reviews from motorola.com
Motorola - razr ultra 2025 512GB (Unlocked) - PANTONE Cabaret
Average customer rating
3.9
(258 Reviews)
Rating breakdown 258 reviews
5 Stars
141
4 Stars
41
3 Stars
27
2 Stars
16
1 Star
33
75%of customers recommend this product.
(
112 out of
150)
Customer Reviews for Motorola - razr ultra 2025 512GB (Unlocked) - PANTONE Cabaret
Customer Rating
2
Bad Bluetooth
on October 8, 2025
Posted by: Jlov
from Bixby, Ok
I bought this phone a few months ago. Normally I love Motorola, my last few phones I've stuck with them. This phone has so many issues. Bluetooth doesn't work until I reset my phone then it's good for a few days. A lot of times when I'm in a call people on the other end can't hear me. Reset my phone then it's good for awhile. This is my 3rd phone I've had and they all do it after awhile. Now I'm stuck with the phone cause I have had it so long
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, October 8, 2025
Hi Jlov, Thank you for sharing the steps you’ve taken and for your continued support of Motorola. We’re sorry to hear about the difficulties you’re experiencing with Bluetooth and call audio performance. We'd like this to be checked. Please check the email that we have sent you so we can further discuss this matter.
Written by a customer while visiting motorola.com
Customer Rating
5
Perfection
on October 7, 2025
Posted by: LeoCapCod
from Cape Cod
I just switched from a Galaxy s23 ultra to the Razr 2025 and I couldn't be happier. Yes the s23 ultra may be a more powerful and more sought after phone but I'm not a gaymer nor do I need all that hardware. I was looking for a phone with a larger screen without the bulk and this phone nailed it. There was a huge learning curve switching to this phone. I haven't had a flip phone since the original Razr back in the 90's. It was my first cell phone. The small outside screen is is a masterpiece. The phone is light, fits in your pocket, The only issue is battery life. Hopefully it will be addressed with the next system update. Extremely happy!
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, October 7, 2025
Hi LeoCapCod, Thank you so much for sharing your experience and for choosing the Moto Razr 2025! We’re thrilled to hear that it’s giving you the perfect balance of a large screen and a sleek, pocket-friendly design. It’s also great to know that the outside screen and overall feel of the phone are hitting the mark. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Durability isn't a concern
on October 2, 2025
Posted by: Deann
I feel like I have to leave a rating for this.
I love, love, love this phone. I've wanted a cute flip phone for forever that I could put charms on, this is perfect.
The only thing I worried about was the durability of a flip phone in general. That's why I went with the Motorola over any other flip smart phone. I bought the case from their website to go with it figuring it would be the best for functionality. It stressed me out a bit because it's partially held on by sticky bits. The whole thing stressed me out so much because it seems so fragile and I was so scared to even lay it down somewhere in case something happened.
Well... I was in a car accident a few weeks ago. Rolled the car at least 3 times going 60mph around a curve in the mountains, landed in a creek. It's a miracle I'm alive (I'm totally fine by the way, my back might ache a little in the future, but nothing serious). This phone here was loose in the car, found it under my car in the creek, not even one scratch anywhere. I can't even find a scratch on the case, the outside screen is perfect, cameras perfect, no technical issues from being in the water, nothing. I can't even tell it was in the wreck at all. And the sticky bits that hold the phone case on are some kind of undiscovered magic. The only thing I can figure is that it bounced around in the car the entire time it was rolling, somehow dodged all the glass and random stuff in the car (including a car battery that hit me in the head, and then imbedded itself into the windshield), went out the window at the perfect timing to land in the creek without hitting a single rock. Or this is just the tankiest phone on the planet. I don't know, but I'm not worried about durability anymore.
Only issues I've had is the system isn't quite developed enough yet for integrating the half screen with the rest of it. I can't get Gemini or Google Assistant to work with the phone closed (which is sad because I work on a farm (Christmas trees) and there's a lot of panicked calling coworkers for help with dirt and sap all over my hands) but I'm hoping in a couple of updates it'll be fine.
I love, love, love this phone. I've wanted a cute flip phone for forever that I could put charms on, this is perfect.
The only thing I worried about was the durability of a flip phone in general. That's why I went with the Motorola over any other flip smart phone. I bought the case from their website to go with it figuring it would be the best for functionality. It stressed me out a bit because it's partially held on by sticky bits. The whole thing stressed me out so much because it seems so fragile and I was so scared to even lay it down somewhere in case something happened.
Well... I was in a car accident a few weeks ago. Rolled the car at least 3 times going 60mph around a curve in the mountains, landed in a creek. It's a miracle I'm alive (I'm totally fine by the way, my back might ache a little in the future, but nothing serious). This phone here was loose in the car, found it under my car in the creek, not even one scratch anywhere. I can't even find a scratch on the case, the outside screen is perfect, cameras perfect, no technical issues from being in the water, nothing. I can't even tell it was in the wreck at all. And the sticky bits that hold the phone case on are some kind of undiscovered magic. The only thing I can figure is that it bounced around in the car the entire time it was rolling, somehow dodged all the glass and random stuff in the car (including a car battery that hit me in the head, and then imbedded itself into the windshield), went out the window at the perfect timing to land in the creek without hitting a single rock. Or this is just the tankiest phone on the planet. I don't know, but I'm not worried about durability anymore.
Only issues I've had is the system isn't quite developed enough yet for integrating the half screen with the rest of it. I can't get Gemini or Google Assistant to work with the phone closed (which is sad because I work on a farm (Christmas trees) and there's a lot of panicked calling coworkers for help with dirt and sap all over my hands) but I'm hoping in a couple of updates it'll be fine.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, October 2, 2025
Thank you so much for sharing your experience, Deann. We’re absolutely thrilled to hear how much you love your Motorola flip phone and that it held up so amazingly during such an intense accident. We also appreciate your feedback on the half-screen integration and voice assistants. If you ever need help, give us a holler or reach out to our official Moto Rarz community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
3
No dedicated support for the ones who work nights
on October 2, 2025
Posted by: Bonsib420
from Bloomington, Indiana
I've had this phone is June
I love the phone itself buty only issue is you guys say dedicated support yet that's not entirely true I work nights and sleep during the day so whenever I attempt to get ahold of you guys I can't reach a human. That being said for myself your dedicated support is not dedicated support it's an AI who can't help
I love the phone itself buty only issue is you guys say dedicated support yet that's not entirely true I work nights and sleep during the day so whenever I attempt to get ahold of you guys I can't reach a human. That being said for myself your dedicated support is not dedicated support it's an AI who can't help
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, October 2, 2025
Thank you for sharing your experience with us, Bonsib420. We're sorry to hear about the difficulty you’ve had reaching live support during your available hours. We understand how important it is to connect with a person directly, especially when your schedule runs opposite to standard daytime hours. While our live support team does operate within set hours, we still want to make sure you get the help you need. We have sent you an email. Please reply at your earliest convenience.
Written by a customer while visiting motorola.com
Customer Rating
5
Improved quality
on October 1, 2025
Posted by: Uptonman
I’ve had the razor ultra for about a month now - switched over from iPhone 14 Pro Max - and so far have been enjoying the small form factor and very crisp screen. I had the razr several years ago as well and this model has improved the hinge mechanism - it feels much more solid and premium.
Phone aside I’m also enjoying the increased customization of Android and surprisingly find I like Android auto much more than Apple CarPlay.
The phone charges extremely fast although the battery is not very long-lasting. I’d say with average settings engaged it will last most people a day before having to charge.
The one thing I do miss quite a bit is AirPlay - not having it has reduced my wireless speaker options around the house.
Overall - very glad I bought the razr ultra - my guess is it’s not for everyone but many will love it.
Phone aside I’m also enjoying the increased customization of Android and surprisingly find I like Android auto much more than Apple CarPlay.
The phone charges extremely fast although the battery is not very long-lasting. I’d say with average settings engaged it will last most people a day before having to charge.
The one thing I do miss quite a bit is AirPlay - not having it has reduced my wireless speaker options around the house.
Overall - very glad I bought the razr ultra - my guess is it’s not for everyone but many will love it.
Response from motorola.comBy Mitch, Motorola Customer Care, October 1, 2025
Hi Uptonman, Thank you for sharing such a detailed review! We’re glad to hear that you’re enjoying the Razr Ultra’s compact form factor, crisp display, improved hinge, and fast charging. It’s great to know that Android’s customization and Android Auto have enhanced your experience. We understand your feedback regarding battery life and AirPlay, and we appreciate you sharing your thoughts. We’re happy to hear that, overall, you’re very satisfied with your purchase and hope you continue to enjoy your Razr Ultra. If you ever need help, give us a holler or reach out to our official Moto Razr Ultra community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Panty raider
on September 30, 2025
Posted by: TwiiN
Great!!!, all around. Kool!, exquisite value for product
Response from motorola.comBy Mitch, Motorola Customer Care, October 1, 2025
Hi TwiiN, We’re glad to hear that you’re enjoying your Motorola device and find it to be a great value. We appreciate your support and hope you continue to enjoy your phone. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
1
Has at least 2 major flaws. I may return it!!!
on September 29, 2025
Posted by: PeteC
I have had this phone for about a month. It has been nothing but headache, headache, headache. There were a lot of "nits" that I either worked my way through or decided I'll live with. But there are two major problems (so far) that make me consider returning this phone and going back to my 8 year old Sony phone.
(1) I can't get it to stay unlocked in my home.
(2) It is not compatible with my car's messaging system.
(1) I can't get it to stay unlocked in my home.
(2) It is not compatible with my car's messaging system.
For #1, I have tried everything I can find in the Motorola documentation, my phone's instructions and online searches. I even went to ChatGPT which gave me a whole host of things to try including apps MacroDroid and Automate. Nothing I tried would work. Note, I have an 8 year old Sony phone that has the lock/unlock function working flawlessly. I can put the two side by side on my desk unlocked. I come back 15 minutes later and the Razr is locked but the Sony is still unlocked.
For #2, when I try messaging, my car reports, "The currently connected phone does not support text messaging via Bluetooth" From what I can find, cars typically use, "Bluetooth MAP (Message Access Profile)" but this phone doesn't expose MAP to the car. Thus the report.
Response from motorola.comBy Mitch, Motorola Customer Care, September 30, 2025
Hi PeteC, Thank you for sharing your detailed experience with us, and we’re truly sorry for the challenges you’ve been facing. We understand how frustrating it must be, especially after trying several workarounds without success. We stand behind our products, and we would like to help you get this sorted. Please check the email we sent you and reply at your earliest convenience.
Written by a customer while visiting motorola.com
Customer Rating
4
Great Way to move from iPhone.
on September 29, 2025
Posted by: WLSZ671
from Oklahoma
Moving from an iPhone to the Motorola RAZR Ultra has been less of a learning curve than expected. The compact size is wonderful, operating system fairly intuitive, battery better than expected.
Response from motorola.comBy Mitch, Motorola Customer Care, September 30, 2025
Hi WLSZ671, We’re thrilled to hear your transition to the Moto Razr Ultra has been smooth! It’s great that you’re enjoying the compact design, intuitive experience, and long-lasting battery. Thanks for choosing Motorola—we’re happy to have you with us! If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com