Customer reviews from motorola.com
Motorola - razr ultra 2025 512GB (Unlocked) - PANTONE Cabaret
Average customer rating
3.9
(258 Reviews)
Rating breakdown 258 reviews
5 Stars
141
4 Stars
41
3 Stars
27
2 Stars
16
1 Star
33
75%of customers recommend this product.
(
112 out of
150)
Customer Reviews for Motorola - razr ultra 2025 512GB (Unlocked) - PANTONE Cabaret
Customer Rating
5
So much fun
on October 24, 2025
Posted by: westy19
from Glens Falls NY
I bought this over a month ago. I love it!! It's so fun! the crease is barely noticeable. I switched from iphone so there was a bit of an adjustment period but I still would choose this phone over apple 100 times. Plus there's a ton of storage on mine. I'll never have to worry about running out of storage again
Response from motorola.comBy Carlos, Motorola Customer Care, October 24, 2025
Hi westy19, Thank you for your feedback! We’re so happy to hear you’re loving your new phone and enjoying the switch from iPhone. It’s great that you’re impressed with the design, storage, and overall experience — sounds like it’s been a perfect fit! To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en
Written by a customer while visiting motorola.com
Customer Rating
4
A Flagship Phone Marred By Lackluster AI
on October 22, 2025
Posted by: Tango84
from Atlanta, GA
I've purchased the Razr Ultra nearly a month ago and I've been enjoying the device. It's very quick, impressive displays and good cameras. The outer display is very useful and can basically display any app you throw at it. Obviously, some apps just don't display properly, but that doesn't deter you from trying. The only issue I have had with the device is Moto AI, which is supposed to be able to do a ton of functionality but doesn't really work as seamlessly as it is advertised. I've had lots of situations where the AI application is stuck trying to find an answer or response and eventually comes up with an issue and wants me to try again later. At this point, I've used the AI button as a shortcut key to a more useful AI function like "Pay Attention". "Pay Attention" has it's issues but the most annoying one is it's not doing Speech to Text right off the bat. Even after the recording is finished, it will not attempt to convert the existing recording to text. I've had to restart many recordings until the Speech to Text started working properly. Regardless, I don't use these functions that often so it doesn't matter that much; but I also feel that due to the poor functionality, I'm less inclined to want to learn to use them even if the issues were resolved. Regardless of some software bugs (unable to mute alarms while phone is flipped closed, random reboots, AI functionality), the rest of the software suite is great with minimal bloatware and the stuff that is there is what I would have wanted to have. The support of 3 years I believe is an appropriate time frame as I feel almost all users would upgrade their phone at the 2-3 year mark. Let's be honest here, the device will have slowed considerably by the 3 year mark and there's a good chance the screen will break by then. If this device could live beyond 2 years without a broken screen, I'd be very surprised. That's why you buy insurance or a coverage plan. Great device overall and I've recommended it to others as well.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, October 22, 2025
Hi Tango84, We appreciate your detailed and thoughtful feedback about your experience with the Moto Razr Ultra. We’re glad to hear you’ve been enjoying its performance, displays, and overall design. We’re sorry to learn that Moto AI and a few software features haven’t met your expectations. We’d like to have the opportunity to investigate your feedback further. Please check the email we’ve sent you so we can discuss this matter in more detail.
Written by a customer while visiting motorola.com
Customer Rating
5
Razr in general
on October 19, 2025
Posted by: jcaplette2
from Syracuse NY
I may not have the 2025 yet and plan to either purchase this or whatever comes out in 2026...!! I've had the razr 2023 from cricket wireless and it is by far one of the best if not THE!! best android device I've ever purchased... Went from an iPhone 14promax 512 GB to the razr. I've had notes and galaxies the like...had an original razr from the early days too, I'm so glade moto revamped this phone and I can't wait to see what they add in the future..... Now if they could add a side flip like the sidekick!!! Now that would be sick!!!
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, October 20, 2025
Thank you for sharing your experience, Jcaplette2. We’re thrilled to hear how much you’ve enjoyed your Razr, from the 2023 model to your excitement about the upcoming 2025. It’s always great to hear from long-time Motorola fans who appreciate our innovations over the years.
We’ll be sure to share your feedback with our team as we continue developing new features and designs. Your enthusiasm means a lot to us. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-40-motorola-razr-2023/bd-p/razr_40_razr_2023_en.
We’ll be sure to share your feedback with our team as we continue developing new features and designs. Your enthusiasm means a lot to us. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-40-motorola-razr-2023/bd-p/razr_40_razr_2023_en.
Written by a customer while visiting motorola.com
Customer Rating
4
Dependable
on October 16, 2025
Posted by: Shick
from MO
Absolutely love the razr +, it's by far the best. This is my third Razr, well 4th technically if I include my original Razr from back in the good 'ol days.
There is only one feature I dislike about the design, and that is the power button being right below the volume control. It's very annoying to hit that button accidentally when I'm trying to adjust the volume.
There is only one feature I dislike about the design, and that is the power button being right below the volume control. It's very annoying to hit that button accidentally when I'm trying to adjust the volume.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, October 17, 2025
Hi Shick, We’re thrilled to hear you’re enjoying your phone, and we appreciate your loyalty to the Razr family! Thank you for sharing your feedback about the power button placement. We understand how that could be frustrating, and we’ll make sure to pass your input to our design team for consideration in future devices. We’re glad overall you’re having a great experience, and we appreciate you taking the time to share your thoughts! If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
4
Good functionality & features, unsure about camera
on October 16, 2025
Posted by: Cheyenne
I bought this phone about 2 weeks ago and I do like all the functions it offers, how customizable it is, and that you can put it on a focus mode that will only allow you to use certain apps during the time it is on. I moved from Apple because I wanted to try something new, and get a folding phone to try to stay off my device a bit more. Another thing I like is the camera function being able to take a selfie from the back camera, while still being able to see what is in the shot.
I chose this phone over the Samsung z flip because I thought the camera would be better, but honestly its not that great.
Camera specs are as follows:
Front facing camera: Motorola - 50mp, Samsung - 10mp
Rear facing camera: Motorola - 50mp, Samsung - 50mp
Ultrawide camera: Motorola - 50mp, Samsung - 12mp
Digital zoom: Motorola - 30x, Samsung -10x
Camera specs are as follows:
Front facing camera: Motorola - 50mp, Samsung - 10mp
Rear facing camera: Motorola - 50mp, Samsung - 50mp
Ultrawide camera: Motorola - 50mp, Samsung - 12mp
Digital zoom: Motorola - 30x, Samsung -10x
Overall, I like the phone itself and the design, but I am having a bit of buyers remorse because of the camera quality.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, October 16, 2025
Thank you for taking the time to share your detailed feedback. We’re glad to hear you’re enjoying the phone’s functionality, customization options, and design, as well as features like Focus Mode and the external display for selfies. We understand your concern about the camera quality. We have sent you an email. Please reply to it for further assistance.
Written by a customer while visiting motorola.com
Customer Rating
5
Great iPhone Replacement!
on October 14, 2025
Posted by: ENALLUm
from California
I bought this to replace my iPhone 15 Pro Max and I am so glad I did. I have had the phone for about 3 weeks and it has exceeded all of my expectations.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, October 14, 2025
Hi ENALLUm, Thank you for sharing your experience! We’re thrilled to hear that your new phone has exceeded your expectations and made a great replacement. Enjoy all the features, and we appreciate you being part of the Motorola family! You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Razr
on October 13, 2025
Posted by: Ultra
I bought it a few weeks ago and love the foldable design. It is so handy to put in a pocket. The features are great to increase productivity
Response from motorola.comBy Mitch, Motorola Customer Care, October 13, 2025
Hi Ultra, We’re thrilled to hear that you’re enjoying your new phone and that the foldable design fits so well into your daily routine. It’s great to know the features are helping boost your productivity, too. Thanks for taking the time to share your experience! To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
1
👎🏻...
on October 10, 2025
Posted by: Joet
from Kansas
Motorola is not the company they once was, even there 2 way radios are made so cheap they suck. So sad
Response from motorola.comBy Mitch, Motorola Customer Care, October 14, 2025
Hi Joet, We’re sorry to hear that your experience hasn’t met your expectations. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance. Thank you.
Written by a customer while visiting motorola.com