Customer reviews from motorola.com
Motorola - razr ultra 2025 512GB (Unlocked) - PANTONE Cabaret
Average customer rating
3.9
(258 Reviews)
Rating breakdown 258 reviews
5 Stars
141
4 Stars
41
3 Stars
27
2 Stars
16
1 Star
33
75%of customers recommend this product.
(
112 out of
150)
Customer Reviews for Motorola - razr ultra 2025 512GB (Unlocked) - PANTONE Cabaret
Customer Rating
5
Easy carry
on January 6, 2026
Posted by: Rick79
from Louisville, Ky
I love this phone... Carrying this in my front pocket is a game changer for me!!!!
Response from motorola.comBy Mitch, Motorola Customer Care, January 6, 2026
Thank you for sharing your feedback, Rick79. We’re glad to hear you’re enjoying the compact design and how easy the phone is to carry. It’s great to know it has made a real difference in your day-to-day use. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Amazing purchase
on January 5, 2026
Posted by: Krista75
I have had my phone now for about a month, I have had the razr for the last few years but this is my first ultra. I love it. I can't say enough good things about this phone. The only thing I do not like is the picture quality when taking to send through text. If you back out of texting and take the picture through the camera app it's crystal clear, if you take it through the messaging app it's so dark you can't hardly make out the picture. I mean you can, but it's terrible quality. That's a new one on me. I've always been able to take crystal clear pics through the messages app. Other than that this phone is the bomb!
Response from motorola.comBy Mitch, Motorola Customer Care, January 5, 2026
Hi Krista75, Thank you for taking the time to share such detailed feedback. We’re thrilled to hear that you’re enjoying your new Razr Ultra and that it’s been a great upgrade for you, especially after using the Razr line for years. We also appreciate you calling out the difference you’re seeing when taking photos directly from the messaging app versus the camera app. Image quality in messaging apps can be affected by compression and app-specific settings, which may result in darker or lower-quality photos compared to using the native camera. Your comments are valuable and will be shared with our team for review. We’re glad to hear that overall the phone has been a fantastic experience for you, and we truly appreciate your support and enthusiasm for Motorola. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Excellent Battery Life
on January 2, 2026
Posted by: Thullraven
I switched from a Samsung Flip 6. Both devices are excellent, but the battery life and charging speedd are next level on the Razr Ultra.
Response from motorola.comBy Mitch, Motorola Customer Care, January 5, 2026
Hi Thullraven, Thank you for sharing your comparison and experience. We’re glad to hear the Razr Ultra stands out for you, especially with its battery life and fast charging performance. It’s great to know the switch has been a positive one, and we appreciate you choosing Motorola. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
2
Beautiful Phone Many Problems
on December 27, 2025
Posted by: DiamondReign
Beautiful Looking phone with wood however the speakers are terrible and the pictures are blurry especially selfies
I have the Motorola 2023 Razr without the outer screen and much cheaper and H found this phone to be better than the 2025 ultra much better pictures and speakers that are clear- I was really disappointed and feel that Motorola put too much emphasis competing with apple and Samsung instead of what Moto does best-Too many features like AI and other features that are unnecessary and not enough focus on the pictures and sound of the speakers especially for the expensive cost- Hopefully Motorola comes up with the right balance next year with great pictures speakers etc because I love the aesthetics of the wood features which should be surrounded with 24k gold BTW and I have also heard that the Ultra has issues with booting and error messages with the new Ultra and again that is because it has too much on the phone- I hope Motorola gets back to the basics that made it such a fun phone and unique phone that it was a few years ago
I have the Motorola 2023 Razr without the outer screen and much cheaper and H found this phone to be better than the 2025 ultra much better pictures and speakers that are clear- I was really disappointed and feel that Motorola put too much emphasis competing with apple and Samsung instead of what Moto does best-Too many features like AI and other features that are unnecessary and not enough focus on the pictures and sound of the speakers especially for the expensive cost- Hopefully Motorola comes up with the right balance next year with great pictures speakers etc because I love the aesthetics of the wood features which should be surrounded with 24k gold BTW and I have also heard that the Ultra has issues with booting and error messages with the new Ultra and again that is because it has too much on the phone- I hope Motorola gets back to the basics that made it such a fun phone and unique phone that it was a few years ago
Response from motorola.comBy Mitch, Motorola Customer Care, December 29, 2025
Hi DiamondReign, Thank you for sharing your detailed feedback. We’re glad to hear you enjoy the design and aesthetics of your phone. We’re sorry to hear that the speaker and camera experience hasn’t met your expectations. We’ve sent you an email to assist you further with the concern you’re facing. Please check your inbox and reply at your earliest convenience. Thank you!
Written by a customer while visiting motorola.com
Customer Rating
5
Impressive Improvement from the 2023 Razr
on December 25, 2025
Posted by: tiny306
from Chicago
Great phone all around! I had the Razr 2023 before this, but it broke. However, the construction on the Ultra feels much stronger and sturdier, so I have no worries about that. I was worried the big external screen would distract me too much, but it's actually easy to stay off of it. It's not frustrating so that you open the phone, but it's not so engrossing. It's easier to not get sucked into the phone, which is my main goal with a flip phone My only qualm is that you cannot use the Google assistant while the phone is closed which is a devastating feature loss if you're coming from Pixel. But I hope they change that soon. I'm so happy to finally be able to use my smaller purses from the 2010s again. If you have small hands like me, it might take some getting used to the size of the internal screen, but that means it's easier to use the external screen's keyboard. It's also noticeably faster than any phone I've ever had. It has twice the ram of my laptop and 4x the storage at 1TB. It's a monster of a device You'll love it!
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, December 26, 2025
Hi Tiny306, We’re thrilled to hear you’re enjoying the improvements on the Razr Ultra, from its sturdier construction to the external screen and performance. We appreciate your insights on the Google Assistant limitation and hope future updates enhance your experience even more. It’s great to know the device fits well with your lifestyle and needs! If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Great phone
on December 24, 2025
Posted by: Chucky D
from NC
I've upgraded from the first edge+. Wanting to stay with the flagship I opt. for this. The performance is great haven't had a stutter or a hiccup yet. The storage and performance is there. I would recommend this phone to anyone who wants a foldable phone.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, December 26, 2025
Hi Chucky, We’re glad to hear you’re enjoying the performance, storage, and overall experience of your new Edge+ phone. We appreciate your recommendation to others interested in a foldable device! If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
4
Razr ultra Motorola
on December 20, 2025
Posted by: perla955
I loved it's great super fast camera so good easy to carry
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, December 21, 2025
Hi Perla955, Thank you for sharing your feedback. We’re glad to hear you’re enjoying the phone’s fast performance, camera quality, and portability. If you're interested, you may want to check our official Motorola community page for Moto owners here: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
1
Option needed ASAP to update using phone's data!
on December 14, 2025
Posted by: alray
from Elkhart Indiana
The one star rating only reflects the rediculous fact that there is no option to update the system using one's phone data, you must use WiFi! I only purchase unlimited data, and I should have the option to update my phone using my data, I should not have to find some Wi-Fi to connect to! My old Motorola phone gave me the option to update using my phone's data, so why not this updated phone!? PLEASE give people the option to use one's phone data to for all updates, if they want that.
I will give the phone 4 stars for all other area's.
I will give the phone 4 stars for all other area's.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, December 17, 2025
Hi Alray, Thank you for sharing your feedback and for highlighting what you enjoy about your phone. We understand how important it is to have flexibility with software updates, especially for those with unlimited data plans. Currently, system updates require a Wi-Fi connection to help ensure stability and avoid unexpected data usage. We appreciate your suggestion to allow updates over mobile data and will share it with our team as they continue to improve the user experience. We’re glad to hear that overall you’re enjoying your phone, and we appreciate your detailed feedback.
Written by a customer while visiting motorola.com