Customer reviews from motorola.com
Motorola - razr ultra 2025 512GB (Unlocked) - PANTONE Cabaret
Average customer rating
3.9
(258 Reviews)
Rating breakdown 258 reviews
5 Stars
141
4 Stars
41
3 Stars
27
2 Stars
16
1 Star
33
75%of customers recommend this product.
(
112 out of
150)
Customer Reviews for Motorola - razr ultra 2025 512GB (Unlocked) - PANTONE Cabaret
Customer Rating
3
on February 23, 2026
Posted by: Praveen
from New Jersey
Initially I have issues with mobile. During first time. I had to reset the mobile . Not sure why there was reset option displayed while switching on for the first time.
Heating of mobile was also observed
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, February 23, 2026
Hi Praveen, We’re sorry to hear about your experience, and thank you for sharing these details. As we stand behind our products, we would like to have the opportunity to investigate your feedback. We have sent you an email where you can reply. Tell us more about it so we can further assist you there. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
5
EASE OF USE
on February 23, 2026
Posted by: MrLesley
Love it, easy to use, looks great. Makes my life easier.
Response from motorola.comBy Mitch, Motorola Customer Care, February 23, 2026
Hi MrLesley, Thank you for your wonderful feedback. We’re glad to hear you find your phone easy to use, stylish, and helpful in your day-to-day life. It’s great to know it’s making things more convenient for you. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Worth the buy
on February 21, 2026
Posted by: Ivyt
from Indiana
Bought the 1tb model a month ago and I cannot be happier. The flip is seamless and the phone looks amazing. Everyone has been asking me about this phone since I got it.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, February 22, 2026
Thank you for your wonderful feedback, Ivyt. We are very happy to hear that you are enjoying your 1TB model, the smooth flip design, and the overall look of the phone. It is great to know that it has made such a positive impression on you and even caught the attention of people around you. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
2
Audio recording issues, stay away.
on February 20, 2026
Posted by: Domokun1993
from Ohio
Buyers beware. If you are a app video recorder, using apps such as Snapchat and Instagram etc, this phone is NOT for you. Has extreme issues with the AI in the audio recording mics being way too harsh blocking background noises, and zero way in the phone settings to turn it off. Motorola has no fix, there are multiple Reddit threads complaining about the same issue. Beautiful phone, but if I can't even record any video audio without it being glitchy because of bad hardware why would I want this. Looking forward to the day I get it paid off.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, February 22, 2026
Hi Domokun1993, Thank you for sharing your experience. We’re sorry to hear about the audio recording behavior you’re encountering. We understand how inconvenient this is for you, and we'd like to help. We have sent you an email. Please reply at your earliest convenience. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
4
Great phone, beautiful design, randomly shuts off
on February 19, 2026
Posted by: Sd_chill8n
Love this phone but it glitches a lot and can easily break if you drop it. It randomly shuts off, usually when there is an update. It's a beautiful phone, amazing when it works and super fast. Charges super quick too and holds a charge for most of the day.
Response from motorola.comBy Carlos, Motorola Customer Care, February 20, 2026
Hi Sd_chill8n, Thank you for your feedback. We’re glad you love the design, speed, charging, and battery life. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en
Written by a customer while visiting motorola.com
Customer Rating
5
Beautiful design
on February 19, 2026
Posted by: VA777
from NYC
Excellent phone and beautiful design and very fast Would recommend.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, February 19, 2026
Hi VA777, Thank you for your feedback! We’re glad to hear you’re enjoying the design and performance of your phone. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
3
Features are fine it's just a poor screen inside
on February 19, 2026
Posted by: I don't got a nickname
from Minnesota or Arizona depending on the year
The plastic screen inside needs major improvements I don't know what you guys are doing but you sure are slow of improving the inside screen cuz it's so cheap plastic :-( it's embarrassing :-(
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, February 19, 2026
We’re sorry to hear how disappointed you are with the inner display, and we appreciate you taking the time to share your experience. We understand your concerns about the feel and durability of the inside screen, and your feedback is important to us. We will make sure your comments about the inner display and overall expectations for improvement are relayed to our product team for review. Thank you for being open with us, and for sharing what matters most to you about your device.
Written by a customer while visiting motorola.com
Customer Rating
1
poor experience
on February 18, 2026
Posted by: adwa
I just recently purchased the razr ultra, upgrading from the 2023 model and have been thoroughly disappointed. The 1st razr I received came with an error and would not recover. A 2nd new razr was shipped out and after transferring all of my data, overnight the phone would not charge. I tried everything and could not get it to take a charge, it was completely dead. I have always preferred Motorola but after receiving 2 bad phones, I requested a refund. I will probably never purchase another Motorola phone after this experience.
Response from motorola.comBy Mitch, Motorola Customer Care, February 22, 2026
Hi Adwa, We're sorry to hear about the challenges you’ve faced with your Razr Ultra. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please check the email that we have sent you so we can further discuss this matter. Thank you!
Written by a customer while visiting motorola.com