Customer reviews from motorola.com
Motorola - razr ultra 2025 512GB (Unlocked) - PANTONE Cabaret
Average customer rating
3.9
(258 Reviews)
Rating breakdown 258 reviews
5 Stars
141
4 Stars
41
3 Stars
27
2 Stars
16
1 Star
33
75%of customers recommend this product.
(
112 out of
150)
Customer Reviews for Motorola - razr ultra 2025 512GB (Unlocked) - PANTONE Cabaret
Customer Rating
1
Horrible software
on March 3, 2026
Posted by: Over moto
from Pa
I want to love this phone so much but the Moto software that is on top of the android software is absolutely maddening!!! It feels like an untrained AI made the software… Nothing is Coherent, consistent, Intuitive… Why do we have multiple functions to be able to take a screenshot? Why aren’t they the same function?? Why can’t I turn an alarm off on the front screen???? Why do I wake up in the software doesn’t act the same way as when I went to sleep? Waking up and the whole phone is in magnifying mode, The inconsistency between the whole phones gestures is insane! I would never recommend this device to anyone. I don’t even understand how anyone over the age of 20 would be able to use this device in and it! I would never want to help someone trouble shoot this device because it Doesn’t have the same ui as a stock android so it’s impossible to get help. Every day a new bug is found! Like why is the Camera app not the same camera when I’m in my text messaging??? Like why is it gray washed out? It is just maddening how horrible the UI UX! I designed my own apps and I do a better job than this and I’ve only started developing apps two months ago!
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, March 3, 2026
Thank you for sharing your detailed feedback. We’re very sorry to hear that your experience with the Moto software has been frustrating. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please check the email we sent you and reply at your earliest convenience. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
1
Don't even think about it device sucks
on March 3, 2026
Posted by: I wish I did not get it !
from California
Don't buy it very dangerous device waste of time and money just don't do it so bad you will definitely regret it I am trying to save as many as I can beware read up on it check reviews etc
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, March 4, 2026
We’re sorry to hear that you feel this way about your device. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance.
Written by a customer while visiting motorola.com
Customer Rating
5
Pocketable Powerhouse
on March 2, 2026
Posted by: Kirkv1
from Twin Cities, MN
The Moto Razr Ultra is so much more than a folding flip-style phone, it is a perfect combination of smartphone tool with talisman-like design that just works. The build quality and smoothness of the Android experience on both the main screen when opened and the cover screen when closed is top notch. While the cameras may not be the very best execution available in a smartphone, they are still quite good and compliment this phone well with quality snaps. Very happy with decision to acquire this device.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, March 2, 2026
Thank you for taking the time to share such a thoughtful review, Kirkv1. We’re happy to hear that you’re enjoying the build quality, smooth Android experience, and the flexibility of using both the main and cover screens. It’s also great to know that the design and overall performance have made your decision a satisfying one. We truly appreciate your feedback and your support of Motorola. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
1
Go for another company
on March 2, 2026
Posted by: bewildered7462
from Los Angeles CA
USB 2.0 port kills this thing, not counting the weird proprietary-only fast charging and weak camera.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, March 3, 2026
Hi Bewildered7462, Thank you for sharing your feedback. We’re sorry to hear about your experience with your Moto Razr Ultra, and we understand how frustrating it can be when charging and camera performance aren’t meeting expectations. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please check the email we sent you and reply at your earliest convenience. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
5
Nearly perfect
on February 26, 2026
Posted by: SteveF
from Yorktown, Virginia
Did my research and am not disappointed. The phone is everything I was looking for to switch away from my Apple iPhone 11. Both screens vivid and functional, apps work flawlessly. Love the flip idea and will likely stay with the concept forthwith.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, February 26, 2026
Hi SteveF, Thank you for sharing your experience! We’re thrilled to hear that your Motorola phone met your expectations. It’s great to know you’re enjoying both screens, the app performance, and the flip design. We hope it continues to be a perfect fit for your needs! If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
4
Great flagship phone still and Android 15 Os.
on February 25, 2026
Posted by: Leperoni
from Fort Lauderdale, Florida
The phone performance is great, desing is slick and very convenient to have in any pocket. When main screen is open, it has a big colorful screen with great quality imagen. The camera isn't so great as other competitors and it is the reasons I give 4 stars, also software updates are running behind, other flagship phones running Android 16 for months and Motorola still running Android 15 version.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, February 25, 2026
Thank you for sharing such a detailed and balanced review, Leperoni.
We’re glad to hear you’re enjoying the performance, sleek design, pocket-friendly size, and the large, colorful main display. It’s great to know the phone still feels like a strong flagship experience for everyday use.
We also appreciate your honest feedback about the camera and software update timing. Your comments are valuable to us, and they help our teams continue improving both hardware and software support. If you ever need help, give us a holler or reach out to our official Moto Razr Ultra community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
We’re glad to hear you’re enjoying the performance, sleek design, pocket-friendly size, and the large, colorful main display. It’s great to know the phone still feels like a strong flagship experience for everyday use.
We also appreciate your honest feedback about the camera and software update timing. Your comments are valuable to us, and they help our teams continue improving both hardware and software support. If you ever need help, give us a holler or reach out to our official Moto Razr Ultra community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
The best thing since sliced bread!
on February 23, 2026
Posted by: Big M
from Tampa, FL
I love this phone more than the iPhone and the galaxy series. Feels great in the hand, has great camera versatility and quality.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, February 24, 2026
Hi Big M, Thank you for sharing your feedback! We’re thrilled to hear you’re loving your phone and that it feels great in your hand. It’s wonderful to know you’re enjoying the camera versatility and quality. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
2
:-(
on February 23, 2026
Posted by: I don't have a nickname
I am not happy very poor quality screen it's like you just started out in the business and everybody else is ahead of you :-)
Response from motorola.comBy Mitch, Motorola Customer Care, February 24, 2026
We’re sorry to hear that you’re not satisfied with your phone. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance.
Written by a customer while visiting motorola.com