Customer reviews from motorola.com
Motorola - razr ultra 2025 512GB (Unlocked) - PANTONE Cabaret
Average customer rating
3.9
(258 Reviews)
Rating breakdown 258 reviews
5 Stars
141
4 Stars
41
3 Stars
27
2 Stars
16
1 Star
33
75%of customers recommend this product.
(
112 out of
150)
Customer Reviews for Motorola - razr ultra 2025 512GB (Unlocked) - PANTONE Cabaret
Customer Rating
1
Not worth it at all...
on March 13, 2026
Posted by: BigEasy1
from Ohio
Wife's Moto Razr 2025 already has a green line on top half of screen from the fold. Only been 2 weeks.
Razor ultra 2025 Is a huge disappointment and has charging issues already. Never again Motorola!!
Razor ultra 2025 Is a huge disappointment and has charging issues already. Never again Motorola!!
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, March 18, 2026
Hi BigEasy1, We’re sorry to hear about the difficulties you’ve experienced with your devices. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. We have sent you an email. Please reply to it for further assistance. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
5
Love the fold
on March 12, 2026
Posted by: chuckg24
Love everything about the razr, esp the fact that I can put it in my pocket without it hanging over. Love being able to do quick things without opening it. Then normally I keep it open and it's just like any other phone only nice and light.
I would recommend this to a friend!
Response from motorola.comBy Carlos, Motorola Customer Care, March 13, 2026
Hi chuckg24, Thank you for your feedback! We’re thrilled to hear you love your Razr, especially how compact it is, the convenience of quick actions when folded, and the light, easy-to-use experience when open. It’s great to know it fits so well into your daily routine! To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en
Written by a customer while visiting motorola.com
Customer Rating
5
Great price and very good quality
on March 11, 2026
Posted by: DougE
from Richmond Va
Fantastic phone... The size when folded fits shirt and pants pockets. Camera takes great pictures and the small screen is super handy for navigation and checking time. Traded in a OnePlus Open and I thought I might miss the giant screen but the trade off for the less weight fits in your hand is way worth it!
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, March 12, 2026
Hi DougE, We're glad to hear that you're enjoying the phone’s design, camera, and the convenience of the outer screen. It’s great to know the compact size and lighter feel compared to your previous device have been a worthwhile trade-off. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
BEST PHONE HANDS DOWN ON THE MARKET
on March 11, 2026
Posted by: k.l.d
Love love love!! Best phone on the market. I have a few colors already and collecting more.
Response from motorola.comBy Mitch, Motorola Customer Care, March 11, 2026
Thank you for the amazing feedback! We’re thrilled to hear how much you love your Motorola phone and that you’re enjoying collecting the different colors. Your support and enthusiasm mean a lot to us. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Great product
on March 11, 2026
Posted by: Sage5689
from Michigan
At this point, I’ve been using the phone about a month, absolutely love the phone. I will say that about three years ago maybe before I bought one of the original just with no real back screen it was very small. Never had an issue with that phone, this phone is pretty well decked out does anything I need. Best part is it fits in my pocket, and that new screen on the outside makes it so easy to reply simply to text,
Response from motorola.comBy Mitch, Motorola Customer Care, March 11, 2026
Thank you for sharing your experience, Sage5689. We’re thrilled to hear that you’re enjoying your Motorola phone and that it meets your needs. It’s great to know that the pocket-friendly design and the new external screen have made texting and everyday use more convenient.
If you're interested, you may want to check our official Motorola community page for Moto owners here: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
If you're interested, you may want to check our official Motorola community page for Moto owners here: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
4
Like the design
on March 11, 2026
Posted by: tsc2
from Hamden, CT
After less than a month still getting use to working with the external screen. I do enjoy the fact that I have quick access to the apps I use on a daily basis and am not distracted by other apps. Also the smaller size when folded is nice.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, March 16, 2026
Hi Tsc2, Thank you for sharing your experience! We're glad to hear that you’re enjoying the quick access to your favorite apps and the convenience of the smaller folded size. It’s great that the external screen is helping you stay focused while still being functional. We appreciate your feedback and hope you continue enjoying your Motorola device! If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
3
Less than perfect but pretty cool
on March 10, 2026
Posted by: luckyassme
This phone's main selling point is its gimmicky nature; however, the folding motion is the only consistent gimmick.
A couple annoyances I've experienced as someone who's been using this as their daily driver the past month:
• Both screens are hard to see in the daylight due to crazy strong glare and it turns almost opaque, even with the highest brightness on. I can't even add an anti-glare screen protector because they say it'll null the warranty.
• The front screen design causes some issues such as:
- its hard to navigate with maps due to the camera lens literally obstructing confirmations to click on the screen.
- using a phone case obstructs important screen navigation gestures such as swiping to going back or clicking buttons to exit apps.
- double tap to wake feature doesn't always work. same with approach to silence.
- I personally don't like that if you answer a call while its closed, its default is speaker and there's no way to change it.
• I don't know if its the phone 's issue or just the android OS, but the light and dark modes don't transition with the set timeframe, even if you toggle it to do so.
• When on a call, the screen goes black while its on your ear and lights back up when you take it away from your face which is pretty standard with smart phones, but this phone randomly will stay frozen in the black screen regardless of tapping or button pressing attempts to wake it up. The solution I found is to put it back on your ear for a couple seconds, then check. That usually does the trick, but its highly inconvenient.
• This phones audio quality is very lacking. Again I don't know if its an android issue or the actual phone model, but when connected to speakers, the audio quality and volume automatically changes and there's no way to fix it. Just have to wait it out until it randomly decides to reset. Even when bumping music on its own, its not that loud compared to my old iphone XR.
• The camera quality washes out people but takes relatively good environment pics. The only thing is that it can't tolerate any movement whatsoever.
• You definitely can see and feel where the phone folds.
• The unfolded screen does scratch easily. One month in and I have a very noticable scratch on the bottom portion, despite being super careful and not having dropped it yet. I truly hate that you can't put a screen protector on it. The phone case designs available don't seem like they'll protect it from falling face down while opened as it needs to be flush with the screen to not prevent it from closing properly.
• The button on the left is useless unless you use ai. It would've been cool to assign it a non ai related prompt for full functionality.
• Its almost impossible to find a phone mount that doesn't interfere with it either shutting from hitting bumps in the road while its open or pressing the power or volume buttons when closed.
A couple annoyances I've experienced as someone who's been using this as their daily driver the past month:
• Both screens are hard to see in the daylight due to crazy strong glare and it turns almost opaque, even with the highest brightness on. I can't even add an anti-glare screen protector because they say it'll null the warranty.
• The front screen design causes some issues such as:
- its hard to navigate with maps due to the camera lens literally obstructing confirmations to click on the screen.
- using a phone case obstructs important screen navigation gestures such as swiping to going back or clicking buttons to exit apps.
- double tap to wake feature doesn't always work. same with approach to silence.
- I personally don't like that if you answer a call while its closed, its default is speaker and there's no way to change it.
• I don't know if its the phone 's issue or just the android OS, but the light and dark modes don't transition with the set timeframe, even if you toggle it to do so.
• When on a call, the screen goes black while its on your ear and lights back up when you take it away from your face which is pretty standard with smart phones, but this phone randomly will stay frozen in the black screen regardless of tapping or button pressing attempts to wake it up. The solution I found is to put it back on your ear for a couple seconds, then check. That usually does the trick, but its highly inconvenient.
• This phones audio quality is very lacking. Again I don't know if its an android issue or the actual phone model, but when connected to speakers, the audio quality and volume automatically changes and there's no way to fix it. Just have to wait it out until it randomly decides to reset. Even when bumping music on its own, its not that loud compared to my old iphone XR.
• The camera quality washes out people but takes relatively good environment pics. The only thing is that it can't tolerate any movement whatsoever.
• You definitely can see and feel where the phone folds.
• The unfolded screen does scratch easily. One month in and I have a very noticable scratch on the bottom portion, despite being super careful and not having dropped it yet. I truly hate that you can't put a screen protector on it. The phone case designs available don't seem like they'll protect it from falling face down while opened as it needs to be flush with the screen to not prevent it from closing properly.
• The button on the left is useless unless you use ai. It would've been cool to assign it a non ai related prompt for full functionality.
• Its almost impossible to find a phone mount that doesn't interfere with it either shutting from hitting bumps in the road while its open or pressing the power or volume buttons when closed.
There are most likely more annoyances I'm missing, but overall, the dopamine hit I get from its cool factor balances the issues I have with it (for now).
Would I buy again? Only time will tell, but as of now its pointing to not.
Would I buy again? Only time will tell, but as of now its pointing to not.
Takeaway: Don't buy this phone expecting great specs.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, March 11, 2026
Hi Luckyassme, Thank you for taking the time to share such detailed feedback about your experience. We’re sorry to hear that the phone has not fully met your expectations. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
1
I should have stuck with my galaxy s22 ultra
on March 10, 2026
Posted by: Mack
Why do I need to enable nearby device permissions to use your stupid AI when I don't want to give it access to my nearby devices. You really think that's necessary. I can't even set it to vibrate instead of freaking ringing for my text messages. Your software sucks. Other than all that at least the phone looks nice and works in the most rudimentary and basic of ways. I can make and answer calls and sends texts. Yay. But I don't get notifications because for some reason having a vibrate mode and making that an easy setting to adjust is something that just slipped your minds huh? I can't just turn the volume down and put it in vibrate mode... I could puke with rage.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, March 11, 2026
Hi Mack, Thank you for sharing your feedback. We’re sorry to hear that your experience has been frustrating. We understand how important it is for basic functions like notifications and sound settings to work the way you expect. Please check the email that we have sent you so we can further discuss this matter. Thank you.
Written by a customer while visiting motorola.com