Customer reviews from motorola.com
Motorola - razr ultra 2025 512GB (Unlocked) - PANTONE Cabaret
Average customer rating
3.9
(258 Reviews)
Rating breakdown 258 reviews
5 Stars
141
4 Stars
41
3 Stars
27
2 Stars
16
1 Star
33
75%of customers recommend this product.
(
112 out of
150)
Customer Reviews for Motorola - razr ultra 2025 512GB (Unlocked) - PANTONE Cabaret
Customer Rating
4
Switched
on March 24, 2026
Posted by: Cris62
from Texas
I bought this for nostalgia vibes I like it a lot still getting used to it being an iPhone user for 10+ years. Some things I don't like though had to do with the sound during a call it makes like a buzzing noise with most calls, not that loud when playing music if you don't have a speaker Bluetoothed. But screen display and movies have been great.
Response from motorola.comBy Mitch, Motorola Customer Care, March 25, 2026
Hi Cris62, Thank you for sharing your experience and for giving Motorola a try. We’re glad to hear you’re enjoying the display and media experience so far. We’re sorry to hear about the buzzing sound during calls. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
3
The same,
on March 24, 2026
Posted by: Rev. See.
Aside from being slightly slicker, it has the same good features as the previous models, unfortunately, it has the same negative features as the previous version,
Response from motorola.comBy Mitch, Motorola Customer Care, March 25, 2026
Thank you for taking the time to share your feedback. We appreciate your continued support and experience with our devices. It’s great to hear that you’re enjoying the familiar features and improvements. We’re sorry to hear that some of the concerns from previous models are still present for you. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
2
Wanted to like, but...
on March 24, 2026
Posted by: P.H.
Good battery life, okay hardware, noticeable crease, and very mid camera.
Compared to my Pixel 6 I found the photo colors seemed to vacillate between washed out and over saturated. Pro mode gave me a little more control but it's far from the "point and shoot" with life-like colors experience I would like. The zoom was quite good, though.
I was really hoping the nostalgia factor of the flip would win me over but I never stopped noticing the crease, and the hinge never seemed to loosen up enough for true one-handed mode.
Between the so-so hardware and the mediocre photo quality, I decided the whole package was too compromised to be worthwhile so I returned it.
Compared to my Pixel 6 I found the photo colors seemed to vacillate between washed out and over saturated. Pro mode gave me a little more control but it's far from the "point and shoot" with life-like colors experience I would like. The zoom was quite good, though.
I was really hoping the nostalgia factor of the flip would win me over but I never stopped noticing the crease, and the hinge never seemed to loosen up enough for true one-handed mode.
Between the so-so hardware and the mediocre photo quality, I decided the whole package was too compromised to be worthwhile so I returned it.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, March 24, 2026
Hi P.H., Thank you for taking the time to share such detailed feedback with us. We’re sorry to hear that the experience didn’t meet your expectations. We appreciate your comments regarding the camera performance, color consistency, and overall hardware feel, as these insights are very helpful for improving our products. We understand how important it is to have a reliable point-and-shoot camera and a seamless one-handed experience, especially with a flip design. Your observations about the crease visibility and hinge feel are also valuable, and we’ll be sure to pass them along to our team for further review. We’re glad you were able to notice some positives, such as the battery life and zoom capabilities, even though the overall experience didn’t fully meet your needs. If you decide to consider Motorola again in the future, we hope to provide a more refined experience. Thank you again for your honest feedback.
Written by a customer while visiting motorola.com
Customer Rating
3
Great phone bad service
on March 23, 2026
Posted by: RAZE ULTRA
I love the phone but it's the service that I received in trying to purchase the phone. It was not an easy task. I'm still trying to figure out how to send in my old phone. But difficult and getting help from anybody at Motorola.
Response from motorola.comBy Mitch, Motorola Customer Care, March 25, 2026
Hi Mark, Thank you for your feedback. We’re glad to hear that you love the phone, but we’re sorry to hear about the difficulty you’ve experienced with the purchase and trade-in process. We understand how frustrating that can be. Upon checking, we can see that your concern is currently being handled by our Order Administration team, and they have sent you an email with further details and instructions. We kindly ask you to check your inbox (and spam/junk folder, just in case) for their message.
Written by a customer while visiting motorola.com
Customer Rating
5
The best foldable experience.
on March 21, 2026
Posted by: Sparrow Academy
from New York
The Motorola Razr Ultra marks a significant shift for the clamshell devices, evolving from a stylish novelty into a high-performance powerhouse that can finally go toe-to-toe with traditional flagship phones. Anchored by the formidable Snapdragon 8 Elite processor and a massive 4,700mAh battery. The stunning 7-inch internal display and the highly functional 4-inch cover screen are the brightest in their class. Ultimately, by combining cutting-edge Moto AI features with high-end materials like the wood backed one I got make it the best foldable I've ever owned.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, March 24, 2026
Hi Sparrow, Thank you for sharing such a detailed and thoughtful review! We’re thrilled to hear that your Moto Razr Ultra is exceeding expectations from the performance and displays to the design and Moto AI features. It’s exciting to know that it’s delivering the high-end foldable experience you were hoping for. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Great phone
on March 18, 2026
Posted by: Wright 45
I have been using this phone for about 1 months now and I am truly impressed with it's functionality and esthetics.
Response from motorola.comBy Mitch, Motorola Customer Care, March 18, 2026
Hi Wright, Thank you for your feedback! We’re happy to hear that you’re impressed with both the functionality and the design of your phone after a month of use. We hope you continue enjoying your device! If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
User friendly, attractive, easy to read.
on March 18, 2026
Posted by: cissy51
After checking this out online I finally made the purchase. I chose the razor ultra with the wood grain and I love the look and feel. It is a pleasure to carry around fitting in pockets like a wallet. It is bright and easy to see even when closed which is important as I am 78 years old. It is very user friendly which is a BIG plus for me. I also get many complements.
My partner and I have been purchasing Motorola phones for years and have always ben pleased. However, this model is over the top!!
My partner and I have been purchasing Motorola phones for years and have always ben pleased. However, this model is over the top!!
Response from motorola.comBy Mitch, Motorola Customer Care, March 18, 2026
Hi Cissy51, Thank you for sharing such a thoughtful review! We’re delighted to hear that the Razr Ultra with the wood grain finish is not only stylish but also user-friendly and easy to read. It’s wonderful to know it fits comfortably in your pocket and continues to meet your expectations as a long-time Motorola fan. We appreciate your support over the years and are thrilled this model has exceeded your expectations! If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Lots of RAM and Battery Life is Great
on March 18, 2026
Posted by: CoolBoomer
from Central Florida
I had been watching for the right sale to take the plunge for this phone. I also had been looking for something capable of holding my entire MP3 collection so I could listen wherever I wanted, and players that hold more than 144GB are hard to find. This Razr Ultra with storage at 1TB solved that issue for me. It is a great phone, with the battery lasting much longer than I anticipated. Folded up it fits nicely in pockets and is easy to find a place in my truck's center console for it. Though I don't use this as my primary phone, it is fast and snappy using apps and texting. Lots of RAM at 16GB or more with a boost function. There are all kinds of tweaks for the display and some Moto functions above and beyond the normal Android things. It easily updated to Android 16. The cameras and photo editing functions are great and rival other high-end phones I have. I traded in a Pixel 6a with this purchase and got the full expected value for it so that was a plus. So far I am very happy with this Razr.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, March 18, 2026
Hi CoolBoomer, Thank you for sharing such a detailed review! We’re thrilled to hear that your Razr Ultra is meeting your expectations—from the battery life and storage to the performance and camera features. It’s great to know that the phone fits well in your pocket and center console while keeping up with your apps, music, and daily needs. We also appreciate you highlighting the Moto features and Android updates—our team works hard to provide a seamless experience with helpful customizations. Your feedback about trading and enjoying the full value is especially helpful for others considering an upgrade. Enjoy your Razr Ultra, and thanks again for being part of the Motorola community! If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com