Customer reviews from motorola.com
Motorola - razr ultra 2025 512GB (Unlocked) - PANTONE Cabaret
Average customer rating
3.9
(258 Reviews)
Rating breakdown 258 reviews
5 Stars
141
4 Stars
41
3 Stars
27
2 Stars
16
1 Star
33
75%of customers recommend this product.
(
112 out of
150)
Customer Reviews for Motorola - razr ultra 2025 512GB (Unlocked) - PANTONE Cabaret
Customer Rating
5
Great phone!
on April 8, 2026
Posted by: Dream
I bought this phone and the set up was easy. Easy to use.
Response from motorola.comBy Mitch, Motorola Customer Care, April 8, 2026
Hi Dream, We’re so happy to hear that you’re enjoying your new phone and that the setup process was easy and straightforward. It’s wonderful to know that you’re finding it easy to use as well. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Great flagship replacement with extra fun features
on April 8, 2026
Posted by: Jonah98
from Los Angeles, CA
I bought this phone because my previous one broke and the deal offered was incredibly good for a modern phone. I worried that the performance may fall short of what I would have expected from a new phone but all doubts were relieved after using it for one week.
The display is crisp and vibrant. Games run smoothly and the battery life is more than enough to get through a full day on mild use.
The ability to switch between the main screen and the front small screen is fun and more convenient than I initially imagined.
The display is crisp and vibrant. Games run smoothly and the battery life is more than enough to get through a full day on mild use.
The ability to switch between the main screen and the front small screen is fun and more convenient than I initially imagined.
Response from motorola.comBy Mitch, Motorola Customer Care, April 8, 2026
Hi Jonah98, Thank you for taking the time to share such an amazing review! We’re delighted to hear that your new Motorola phone has exceeded your expectations, especially after your initial concerns about performance. It’s wonderful to know that the crisp display, smooth gaming experience, and dependable all-day battery life are delivering the flagship-level experience you were hoping for. We’re also glad you’re enjoying the convenience and fun of switching between the main display and the external screen. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
3
I returned it
on April 8, 2026
Posted by: Diane
I returned it.............................................,......... .....................
Response from motorola.comBy Mitch, Motorola Customer Care, April 13, 2026
Hi Diane, We're sorry to hear you decided to return the device. We appreciate you giving it a try, and we understand it didn’t work out as expected. Hope you can give us another chance in the future.
Written by a customer while visiting motorola.com
Customer Rating
3
Almost a Beast but Misses the Mark
on April 6, 2026
Posted by: Tyty
I've had my 2025 Razr Ultra for a while now and my 3 main complaints are that there's no video output through USB-C, there's no DAC for audio output so you need wired headphones to have their own DAC or you need to use a 3.5mm to USB-C adapter with a DAC, and there is little-to-no cooling. The power can't be used because it overheats and thermal throttles.
I love most aspects of the phone design. The front screen is awesome. The foldability is great. The cameras are lacking but not terrible. I probably wouldn't buy it again but would consider buying a new one or one that folds into a tablet after verifying that it has video output and a built in DAC as well as cooling that can keep up with the beefy processor.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, April 7, 2026
Hi Tyty, Thank you for sharing such detailed feedback. We’re glad to hear you enjoy the design, foldable functionality, and front screen of your Razr Ultra 2025. We also appreciate your insights regarding video output, audio DAC, and thermal performance. Feedback like yours helps us continue to improve future devices. It’s great to know that despite these concerns, you see the potential in the phone and would consider future Motorola foldable devices. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
1
Waste of hard earned money
on April 5, 2026
Posted by: Rohs
I bought it 4 months ago, but suddenly a crease appeared on the screen and the very next day there was a huge black line on the display and the touch stopped working. This all was without any dropping or accidental pressure.
Response from motorola.comBy Mitch, Motorola Customer Care, April 6, 2026
Hi Rohs, We’re sorry to hear about what happened with your device. We'd like this to be checked. We’ve sent you an email to assist you further with the concern you’re facing. Please check your inbox and reply at your earliest convenience. Thank you!
Written by a customer while visiting motorola.com
Customer Rating
3
Mixed Emotions
on April 5, 2026
Posted by: Rastro9
from Chicago area
Kind of a mixed review. I had to use my return option for my first phone because the hinge got somehow out of wack. Im guessing by leaving it in my pocket not sure but it wasn't damaged. As for the phone functionality I love it. Love the design with the alcantara back. The front screen function is wonderful. I'm very concerned about hinge durability though. I bought the warranty second time around hopefully I'm not sending this one back in 2 weeks.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, April 8, 2026
Hi Rastro9, Thank you for sharing your honest feedback. We’re sorry to hear about your experience with the first phone’s hinge, and we completely understand your concern about long-term durability. At the same time, we’re glad to know you’re enjoying the phone’s functionality, design, Alcantara back, and the convenience of the front screen. Your feedback about hinge durability is extremely valuable, and we’ll be sure to share it with our team for further review. We truly appreciate your giving Motorola another chance, and we hope your replacement continues to deliver the experience you love. If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
3
Durability
on April 5, 2026
Posted by: Anonymous
from Midland, Tx
It's a nice phone, but the problem is battery life get drained fast, also i feel its does break quicker than a regular phone
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, April 7, 2026
Hi JohnSmith, We’re sorry to hear that your phone’s battery life isn’t meeting your expectations and that you’re concerned about its durability. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance.
Written by a customer while visiting motorola.com
Customer Rating
3
Phone can't even handle it's own processing power.
on April 2, 2026
Posted by: Chriss
from United States
I have had this phone for a few weeks now. And it is cool......it also doesn't feel very durable at all.....and the processor is better than the phone is. What I mean by that, is the fact that the processor can handle very intense games......but the phone itself will get incredibly hot while playing those games, and throttle (which is just a fancy way of saying it will limit it's performance to prevent burning up the internals). The best way I can describe this phone....is by imagining you took a Monster Truck engine, and put it in a Volkswagen Beetle. Just because the engine is a beast, doesn't mean the car it is in can handle it. That's the same for this phone. Just because it has a really strong powerful processor, doesn't mean the phone can handle it. Honestly, the storage capacity is probably the best thing about this phone. Needless to say, I have a very strong feeling my next phone, WON'T be a Motorola one......even if it was free with a trade in, I would probably still go out of my way and spend my own money to buy a different device.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, April 6, 2026
Hi Chriss, We’re sorry to hear that your experience with the device hasn’t met your expectations. We understand your concern about heat and performance during intensive use. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance.
Written by a customer while visiting motorola.com