We have used it for many years and it is getting worse. The $s owed or refunded change for no apparent reason. It is more difficult to carry over years and import data. It is illogical on clearing issues or clarifications. I don't need to become a CPA, but I would like more education on the rules AS I am answering the questions.
It seems to be getting more difficult to navigate your way to specific places to make adjustments/changes. I bought the Small Business Owners Premium & Business version because with it I would "Get guidance for, prepare, and file... (Form 1041). When I entered Line 14 Code I, it was suggested that I needed to consult an outside professional. I was disappointed to spend the extra money for software that seemed to include what I needed and not get it.
The software works great, I have been using it for over 10 years. This year, even though it imports my last years info, etc. it asks me to verify it is me by calling a phone number and being put on hold for 45 minutes to answer questions to verify identity, which could have been done in 2 minutes with a web page to verify it is me with the same exact questions.
You could be better at what you do best. For instance, why do you import data from the previous year but the most important 1099 misc that is the bulk of my business and has been for 15 years doesn't import ? I have to retype all of them in again.
Pros: Easy to prepare
Cons: Doesn't maximize refund, Hard to import documents