Customer reviews from HRBlock
H&R Block - Tax Software Premium 2026 - Windows, Mac OS
Average customer rating
4.3
(27,912 Reviews)
Rating breakdown 27,912 reviews
5 Stars
17,478
4 Stars
5,212
3 Stars
2,237
2 Stars
1,242
1 Star
1,743
81%of customers recommend this product.
(
9,294 out of
11,494)
Customer Reviews for H&R Block - Tax Software Premium 2026 - Windows, Mac OS
Posted by: le55
Verified Purchase:Yes
The software did not handle my decision to file with an extension and then change my mind to file on time
Response from HRBlockBy Tra Social Media Team, April 17, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: evenstephen1
Verified Purchase:Yes
I have used this for 3 years, but with building on a new rental apartment onto our house, the software just didn't ask the right questions. There were other forms that it kept fighting back against what my forms showed - like federal income without state income on a W-2. It didn't show all of the options for expenses for my businesses and I had to go into the forms to add those expenses on things like the rental property. So it was quite a bear this year to work with it. Also, when I wanted to back up a screen, it often took me back to the start of a section rather than just backing up just a page or two.
Response from HRBlockBy Corrina, Social Media Department, April 20, 2026
Thank you for taking time to provide a rating! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Franklin, TN
Verified Purchase:Yes
Been using this product for over 20 years. Only wish that investment income was included in less expensive versions.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Corrina, Social Media Department, April 17, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
2
Poor Data Import and no real help offerd by HRB
on April 17, 2026
Posted by: Anonymous
from Braintree, Massachusetts
Verified Purchase:Yes
Had very poor luck imoorting my tax forms from Fidelity using this product. Called Fidelity and your company for help, and each blamed the other until HRB finally told me the form was too big. Well I continued trying to import and eventually it worked, but it duplicated account information across accounts and eliminated cost basis in several trades. I manually fixed these issue and just hope I didnt miss anything.
Additional, there were 1060 trades that were imported and the s/w made me approve each and everyone. To make matters worse, after approving each trade, the program took you to the top of the list and not to the next trade that needed attention. Well when you got to the 500th trade, you had to move down 501 spots to get to the next trade approval which was incredibly time consuming.
Thinking TurboTax might be next years solution.
Cons: Time consuming, Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Tra Social Media Team, April 17, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Cwilk
from Philadelphia PA
Verified Purchase:Yes
Data verification during accuracy review was frustrating. There should be an option to confirm the data is correct so it doesn’t show up on the list. For the Social Security check it would not let me proceed even though we did not claim any SS benefits in 2025
Pros: Easy to import documents
Cons: Time consuming
Value
3
Response from HRBlockBy Tra Social Media Team, April 17, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from NJ
Verified Purchase:Yes
I’ve used this software for almost 30 years and I love it.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Department, April 17, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Boo22
Verified Purchase:Yes
Easy to use; however, the AI chat was useless. The response to my questions was, "I can't answer that." Ask one of these questions that I can answer.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Corrina, Social Media Department, April 17, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: drofdeb
Verified Purchase:Yes
the app was ok as far as ux was concerned. very similar to turbotax, but not very polished. also, there were some tax needs which said ( essentially ) "you need to work with a tax advisor on this". i never had that with turbotax. i tried it because it was cheaper than turbotax, but i didn't feel as confident in the software, so was it worth the trade off?
Value
4
Response from HRBlockBy Maria, Social Media Team, April 17, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock