Customer reviews from HRBlock
H&R Block - Tax Software Premium 2026 - Windows, Mac OS
Average customer rating
4.3
(27,912 Reviews)
Rating breakdown 27,912 reviews
5 Stars
17,478
4 Stars
5,212
3 Stars
2,237
2 Stars
1,242
1 Star
1,743
81%of customers recommend this product.
(
9,294 out of
11,494)
Customer Reviews for H&R Block - Tax Software Premium 2026 - Windows, Mac OS
Posted by: MsLaineE
from Nevada
Verified Purchase:Yes
Been using this software for quite sometime now. Easy to navigate. Some areas are really easy, some portions will make you think harder esp if you’re not familiar with the issues you’re dealing with.
Pros: Easy to prepare
Cons: Doesn't maximize refund
I would recommend this to a friend!
Value
4
Response from HRBlockBy Lexis, Social Media Team, November 3, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
3
Helpful, but could be improved + one glaring bug
on October 27, 2026
Posted by: BlockRad
Verified Purchase:Yes
I have used the product for multiple years. Generally satisfied as the software simplifies considerable the task of dealing with the complexities of the tax code. However, there are a number of problems: 1) Serious bug in the Foreign Tax Credit sequence - entered all the information going through the sequence, but the software did not transfer the values of the taxes paid to the form; I had to go into the form and enter the numbers manually on the worksheet. 2) At various points the interview asks if the user has any carry-forwards. How the heck am I supposed to know? I have been using the software over multiple years, so the program should have all the records necessary to determine if I have any such carry-forwards (or credits from prior years that were not allowed but can now be applied) and should automatically enter any such adjustments. 3) For U.S. Treasury dividends, the program requires the user to calculate the percentage of the total dividends. Since brokerages report the actual dollar amount of the various dividends, not the percentage, the program should simply allow users to enter those numbers rather than forcing us to do a manual calculation. 4) Printing/saving is a chore. The program does not properly format the return to the proper size when saving as a PDF, cutting off the right and bottom third or more of each page, so that the all important numbers cannot be seen (and can not be printed out). This is a major problem!
Value
4
Response from HRBlockBy Abbie, October 28, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Ft. Collins CO
Verified Purchase:Yes
Not intuitive in more complex cases, like a rental with two units - one rental. one R B&B. Same with partaial residency in two states.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Abbie, October 28, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
on October 26, 2026
Posted by: Anonymous
This software is not user friendly. It is not for someone who has multiple things that need to be accounted for.
Response from HRBlockBy Abbie, October 28, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: paprman
from Houston Texas
Verified Purchase:Yes
Well thought out software but with some minor problems at the end of the process.
Pros: Maximizes refund, Fast
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Max, Social Media Team, October 26, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Customer Rating
3
Bummer double charge for state software and filing
on October 24, 2026
Posted by: Duder
from VA
Verified Purchase:Yes
Really didn't like the buy the tax software for state and then the surprise secondary charge to file. Really put a bad taste in my mouth. Also had an issue filing initially that appeared to be a software problem. It all worked in the end, but will probably use another service next year
Pros: Easy to import documents
Cons: Time consuming
Value
2
Response from HRBlockBy Max, Social Media Team, October 26, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from USA
Verified Purchase:Yes
I found very limited answers and sometimes no answer to my questions when I searched for explanations. Also, the AI tool is very poor and needs significant improvements to truly provide assistance.
Albeit great adverting on the AI tool to attract more customers...
Albeit great adverting on the AI tool to attract more customers...
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Lexis, Social Media Team, October 22, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Richtac
from Wichita
Verified Purchase:Yes
I have used this product for a number of years. It is very simple to use and guides you through all the necessary steps too prepare your federal and state tax returns.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, October 20, 2026
We are so happy to hear about your great experiences! We appreciate your time & business, and thank you for taking time out of your day to provide us with valuable feedback! We look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock