The program was difficult to fit with my own situation—going from being the spouse of the taxpayer when the taxpayer died to being the taxpayer herself.
Easy to use. Directions for viewing the completed return in the absence of a printer are nonexistent. THAT is frustrating. I eventually found the "form" but was pretty tense by then. The other small problem is when you have to enter any state estimated taxes paid. We don't itemize deductions so missed that entirely and had to back track. That should be brought to filers' attention before they start their state return. Outside of those two problems I found it easy to understand and complete.
My income taxes are not too complicated, but I need the refund to pay off some debts. The information was entered into the tax program and my return was submitted electronically without any problems. Very satisfied.
I've used this software for 30 years. I appreciate the user friendliness. 2022 taxes were extremely difficult for myself. I did had to pay an office visit and speak with an analyst. The staff was very helpful. I continued to struggle but with the combined assistance our taxes were completed successfully.
I do this on a mac laptop, and it works just fine. I have some issues with 'bugs' here and there so you have to watch the totals, depending on what you're filing. For example, if you do business use of home and take a property tax deduction for that percentage, it's easy to enter the 1098 again on another screen and it doesn't correct it. It's easy to spot once you do a pdf save and review it, though. Otherwise I've used this software for years and will continue to do so.
Pros: Easy to prepare, Maximizes refund, Easy to import documents