I have used the H&R Block software for years with great results. I tried the premium online package for the first time and was dissatisfied, so I switched back to the downloadable version, which was great. The online product may be OK for basic level, but is not satisfactory for more complex taxes.
Very buggy and not as intuitive as prior additions. In addition I had a hard time getting a hold of customer support. Once I did they were helpful but the software itself kept having issues.
The software was lacking the form 8911 for EV charging equipment. This could have boosted my return by up to $1000. After using H&R Block for the last several years, this past year will most likely be my last.
You need a little knowledge about investment taxes but generally easy to use and explanations abound. Applying to IRS very easy. Could be improved by allowing investors to return to the line from which they left when verifying imported stock sale information.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast