I am not sure if the software gets me the highest possible refund as I don't have any comparison for it. But its ease of use and overall UI makes it a breeze to file taxes year over year.
Pros: Easy to prepare, Easy to import documents, Fast
I've used H&R Block software for years. In the past, I've compared it to other tax preparation software and either came up with the same answers or H&R found more money for me.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
Easy to use. The software program takes you through the process in a step-by-step manner. It also allows for automated entries from a growing number of institutions.
I've been doing my taxes with H&R Block programs for two decades. They're easy to follow and the guarantee makes me confident. I've never had a problem.
Horrible experience this year. Completed taxes passed the review check and was rejected by IRS. Imported AGI did not agree with IRS AGI. I got the IRS receipt from last year's taxes to compare the values. There was about a $30 discrepancy. No way to fix this. Even though I amended the previous year's AGI on my H&R Block tax form, the software still would not import the corrected value. Went on line to fix this through the software there and decided to spend the money to have an agent review my taxes. This meant redoing my taxes as there was no way to import the completed taxes I had just done. After all that, the AGI from the H&R Block calculations now agree with the IRS value. Now I've wasted over $300 plus the original expense of having bought the software. This brings my total expense to close to $400. I could have gone to one of their offices and saved money! If this doesn't get some response, I'm going to lodge an official complaint.