Customer reviews from HRBlock
H&R Block - Tax Software Premium 2026 Download - Windows, Mac OS
Average customer rating
4.3
(27,912 Reviews)
Rating breakdown 27,912 reviews
5 Stars
17,478
4 Stars
5,212
3 Stars
2,237
2 Stars
1,242
1 Star
1,743
81%of customers recommend this product.
(
9,294 out of
11,494)
Customer Reviews for H&R Block - Tax Software Premium 2026 Download - Windows, Mac OS
Customer Rating
1
Not user friendly Not straightforward
on March 9, 2024
Posted by: Pbk2
from Florida
I had to use this software package, and it was definitely not as good even compared to the website version of H&R Block premium.
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, March 10, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
3
Good, but not Excellent
on March 5, 2024
Posted by: GoDowdo
from Madison, NJ
I just finished filing my 2023 federal and state returns. Why not all the required forms are dealt with in the interview, I will never understand. Yes, it's complicated, but that's why I buy the software in the first place. And that items for verification do not disappear off the verification list after they have been reviewed is really annoying and makes you uncertain about the accuracy. - I think I will try Turbotax next year.
Pros: Easy to import documents
Cons: Time consuming
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, March 6, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
2
Disappointed
on March 2, 2024
Posted by: KevinSMan
from Whitefish Bay, Wisconsin
I have been using H&R BLOCK software for many years. I have to say some of my mindset on this rating, goes back to a corrupt software version H&R had, with my 2022 Wisconsin return, which totally wiped out all the data for my federal return, that I had already submitted to the IRS. It caused me a lot of extra stress and work. And they did not even offer me a discount for 2023. In doing my return for 2023, I had a lot of trouble with claiming my minimum 401K income, and finally deleted it. Otherwise, it was good software.
Pros: Easy to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, March 3, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
4
Very thorough.
on March 1, 2024
Posted by: Rex985
from KS
My application has frozen immediately after E-filing my returns!!! It will not unfreeze even after rebooting my PC.
Value
4
Response from HRBlockBy Social Media Department, March 4, 2024
Thank you for taking the time to give us feedback! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Customer Rating
5
Lots of information
on February 22, 2024
Posted by: Tj50
from St Augustine, Fl
The program is so easy to use and the price was right.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, February 24, 2024
We’re so happy to hear you had a good experience. Thank you for choosing H&R Block!
Written by a customer while visiting HRBlock
Customer Rating
5
Excellent choice for tax preparation assistance!
on February 22, 2024
Posted by: COUser2023
from Denver, CO
Regular purchaser of this software for decades. Excellent information and assistance as you go through return preparation. Third party information can be imported for the Federal return, if you desire and the program automatically imports information to complete your state tax return.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Value
5
Response from HRBlockBy Social Media Department, February 24, 2024
Thank you for taking the time to give us feedback! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
Written by a customer while visiting HRBlock
Customer Rating
4
Easy to use
on February 20, 2024
Posted by: Kry Mar
from CT
I’ve been using hrblock for years get used to it
Love the software
Love the software
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, February 25, 2024
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Customer Rating
4
Another tax return in the books
on February 19, 2024
Posted by: Easy tax filing solution
from Elyria, Ohio
I have a small business so a return requires a few hours of advance work but once that is done this software makes the job easy. The only puzzler I got was a notice that a tax return was sent to my school district. The only problem with that is my school district does not have an income tax.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, February 25, 2024
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock