Customer reviews from HRBlock
H&R Block - Tax Software Premium 2026 Download - Windows, Mac OS
Average customer rating
4.3
(27,912 Reviews)
Rating breakdown 27,912 reviews
5 Stars
17,478
4 Stars
5,212
3 Stars
2,237
2 Stars
1,242
1 Star
1,743
81%of customers recommend this product.
(
9,294 out of
11,494)
Customer Reviews for H&R Block - Tax Software Premium 2026 Download - Windows, Mac OS
Posted by: cobbwalrus
Verified Purchase:Yes
The software is fine for basic tax returns, but the interview questions and guidance for more involved and advanced Federal tax requirements need improvement.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
3
E-file issues
on April 15, 2024
Posted by: MarkNYC
from NY
Got error saying “bad gateway”. Tried 3-4 times same error. So went and did something else for a while . Noticed I had emails saying federal submitted, state submitted, and federal accepted. But when I go back to the HRB software, even if I reload or re-open the return it shows and not submitted and won’t let me use the file status check screen…
Value
5
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Grumpy Grandpa
from Phoenix AZ
Verified Purchase:Yes
We’ve been using H&R Block software to do our taxes for many years and always been happy with the results. We have always had a couple of self employment businesses to include and the software has never let us down.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
2
Still needs work
on April 15, 2024
Posted by: gnor
from Aberdeen, SD
It took over 20 attempts to actually submit my e-file in Premium + E-file + State. I received the emails stating 1) my file was submitted and 2) that the IRS had accepted it. When I tried to make payment, I followed the instructions ... but the software doesn't match the instructions. Pretty poor QA. Clicking File > Check Status AND clicking E-File Status at the top right took me to the "E-File your Return" screen but it had NO method to pay the due tax. VERY POOR QA. The "Welcome" screen showed "Not Filed" as the status and there was no "Check Status" button as the software stated. Closing and reopening the program did NOT change anything. And, NO, I did NOT open a copy of the file I submitted. I hope your phone support is better than the software instructions on how I can pay the tax due. As the software is now, I will NOT recommend it.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: jmiii
from Houston Texas
Verified Purchase:Yes
I purchased the program every year It has always worked well for me
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
1
Product failed E-File - pathetic
on April 15, 2024
Posted by: Blocksux
Unreal. Your tax software couldn't file my taxes. What a disaster. Last time ever.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
2
Not sure what happened to HRBlock this year...
on April 14, 2024
Posted by: Anonymous
from Tennessee
This is the first year I've ever had trouble e-filing. It failed, or appeared to fail, no less than 8 times. I just recoding an email stating "you've successfully submitted your 2023 federal return " but, odd thing, I hadn't tried to send it through in quite some time. I DO hope this doesn't fall back on me in a negative way.
Pros: Easy to prepare, Easy to import documents
Value
4
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: PrimeRisk
from Denver-Metro
Verified Purchase:Yes
I have been using H&R Block tax software since the 1991 filing edition when it was better known as Kiplinger's TaxCut. I believe in the product and that's why I keep using it, but the support for filing all but the most basic State Tax Return has become poor. Even simple things, like filing for an EV credit is simply not supported. This isn't a big deal when you are only filing in one state, but very disappointing when you need to file in multiple states and have to buy the additional states just to find out that the form you need to file is simply not supported.
I would recommend this to a friend!
Value
3
Written by a customer while visiting HRBlock