Customer reviews from HRBlock
H&R Block - Tax Software Premium 2026 Download - Windows, Mac OS
Average customer rating
4.3
(27,912 Reviews)
Rating breakdown 27,912 reviews
5 Stars
17,478
4 Stars
5,212
3 Stars
2,237
2 Stars
1,242
1 Star
1,743
81%of customers recommend this product.
(
9,294 out of
11,494)
Customer Reviews for H&R Block - Tax Software Premium 2026 Download - Windows, Mac OS
Customer Rating
1
Never again...never again
on April 15, 2024
Posted by: Mandeelea
Ok, I bought the electronic version (software) at the warehouse store. Did our taxes, and that was easy enough, but filing...good lord. I have disabled all firewalls, disabled proxy, and still get the "bad gateway" message. Somehow, once (of my currently 52 or so tries) it did submit the federal return (it says). I even got an email that it was submitted and accepted. Too bad that the software cannot speak to the mothership and confirm this. Still getting a "bad gateway"/cannot connect to servers message and have little hope that I'll be able to file the state. So...*this* isn't where the frustration is supposed to come. The "e-file" should be easy. This...this was hard at all the wrong places (after you've already spend considerable time doing *your* part).
Pros: Easy to prepare, Easy to import documents, Fast
Cons: Time consuming
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
5
Easy to use, excellent prompts to help organize
on April 15, 2024
Posted by: Shood
from Overland Park, KS
Verified Purchase:Yes
I have used H&R Block Premium software for several years. I find it straight forward and easy to use. The prompts help me to organize my tax return and make sure I get the tax return done correctly.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
5
Always Works Well; It is Accurate, User Friendly
on April 15, 2024
Posted by: Bleppo1
from Arizona
Verified Purchase:Yes
I have used HR Block for a decade or more. Always accurate. I like the audit it does at the end. Although if corrections are needed, it needs to be easier to make the correction. Like taking you back to the interview so you can answer the question vs guess where a figure gets inserted into a form, etc. Otherwise it works well.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: William 73
from Inver Grove Heights, MN
Verified Purchase:Yes
I have used H&R Block tax software for several years and have had a good experience each time. It is easy to use and makes filling out the forms intuitive and fast. I love the e-file feature and have used it regularly.
Pros: Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
1
Too many problems
on April 15, 2024
Posted by: Steve03mlq
from Dallas, TX
Technical issues and disorganization made it difficult to use this program.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
Problems with efile
on April 15, 2024
Posted by: ricaza
Limit of 3 copies of form 8938, additional bad gateway error when E-file.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: TemelecTom
from Ken-tucky
Verified Purchase:Yes
Made a house sale/move/house purchase quick and easy.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Ron326
from Clifford, IN
Verified Purchase:Yes
used it as soon as i bought it. only took a short time to complete and file.
Pros: Easy to prepare, Fast
Value
5
Written by a customer while visiting HRBlock