Customer reviews from HRBlock
H&R Block - Tax Software Premium 2026 Download - Windows, Mac OS
Average customer rating
4.3
(27,912 Reviews)
Rating breakdown 27,912 reviews
5 Stars
17,478
4 Stars
5,212
3 Stars
2,237
2 Stars
1,242
1 Star
1,743
81%of customers recommend this product.
(
9,294 out of
11,494)
Customer Reviews for H&R Block - Tax Software Premium 2026 Download - Windows, Mac OS
Customer Rating
2
Failed To Transmit
on April 15, 2024
Posted by: TheOscar
from Austin, Texas
What a big disappointment. First time since 1984 that I had to file an extension because HR Block failed to transmit my return. I tried on April 14 and then again on April 15. Kept on getting gateway error messages. I was not alone in this fiasco.
Pros: Easy to import documents
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Written by a customer while visiting HRBlock
Posted by: TaxPerson123
from Minneapolis MN
Verified Purchase:Yes
I have used the H&R software for years and every year I tell myself to find something else but stay with this because it comes closest to covering all of our tax scenarios. However, this year I found calculations in the software that were wrong. I had to override and file the forms through a different medium. So, it’s not a good value for me.
No, I would not recommend this to a friend.
Value
3
Written by a customer while visiting HRBlock
Posted by: JZ1975
from Okemos, MI
Verified Purchase:Yes
This is an easier interface I've seen. The questions are relevant and good for professionals and nonprofessionals
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Angel GA
from Chula Vista, CA
Verified Purchase:Yes
I’ve been using this tax software ever since I started filing my income tax returns online. Probably about 10 years now. It never failed to amaze me how easy and detailed to follow the instructions. It provides good explanation when you’re in doubt.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, April 16, 2024
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Mikki7
from West Salem, WI
Verified Purchase:Yes
There was not questions about clergy and no clergy housing allowance guidance or help.
Pros: Easy to prepare
Cons: Time consuming, Hard to import documents
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: PennyD
from Granbury TX
Verified Purchase:Yes
Great product, easy to purchase, download and navigate. Very easy to digitally file and electronically store records. Super easy to import all our records from various sources. I will continue to use this program for all future taxes.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, April 16, 2024
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: 326Char
from PA
Verified Purchase:Yes
I the spouse Charla on auto pay to renew HR Block software annually. Pay for state with software never receive. I have to pay again when we file. My name is on the return it shouldn't matter whose name is first. I have always been the breadwinner and I also am in retirement. Other than never receiving my free state return the software is outstanding and very easy to understand.
Pros: Easy to prepare
I would recommend this to a friend!
Value
3
Written by a customer while visiting HRBlock
Posted by: Miltoners
from Vista, CA
Verified Purchase:Yes
Have been using for 4 years now. Seems like every year l have some problem with the software. Usually regarding updates. Updates from within the program don’t work. I needed to download it from the website and run it. You’d think support would have a script for that. Not in my case they just ended the text conversation. I all fairness last year they did help me solve a printing problem.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Written by a customer while visiting HRBlock