Customer reviews from HRBlock
H&R Block - Tax Software Premium 2026 Download - Windows, Mac OS
Average customer rating
4.3
(27,912 Reviews)
Rating breakdown 27,912 reviews
5 Stars
17,478
4 Stars
5,212
3 Stars
2,237
2 Stars
1,242
1 Star
1,743
81%of customers recommend this product.
(
9,294 out of
11,494)
Customer Reviews for H&R Block - Tax Software Premium 2026 Download - Windows, Mac OS
Customer Rating
1
"Bad Gateway" problems
on April 16, 2024
Posted by: BasExperience
from McAllen, TX
I have been an H&R Black customer for almost 20 years, and I never had a problem submitting my taxes. This year, the software gave me a "Bad gateway" error, and the software still thinks I have not file my return. Luckily, my returned was indeed file and accepted by the IRS, but I had to call to verify.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Posted by: Dr C 23116
from Richmond, VA
Verified Purchase:Yes
I’ve been using this software for years and it make filing taxes so easy.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: MareFL
from TLH FL
Verified Purchase:Yes
I first bought Turbo Tax but I couldn't understand the instructions so I went back to HRBlock.
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: NJ Mikey
from NJ
Verified Purchase:Yes
Full-featured tax software that's reasonably priced; imports previous tax info (even from competing brands) very well. Could be a little bit more transparent and I wish there was more space for entering your charitable donations. But otherwise, great!
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
1
Very poor reliability & failure to show submittanc
on April 16, 2024
Posted by: meeet
from Vriginia
No messages on website to indicate gateway problem and time to resolution. No indication that submittance will be submitted after failed connection to gateway. Because of failed connection I submitted my taxes with taxes due. So with the electronic submittance, I am paying my taxes twice. You should present the option to submit after a failed connection.
Cons: Time consuming, Doesn't maximize refund, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Posted by: JHTAX
from Ohio
Verified Purchase:Yes
I bought this because the price was much better than the TT I've used for years. It was not quite as easy to use with the guidance between topics. I think its the wording of the questions. It made it harder to understand some topics. I have done our taxes for years so I was able to figure it all out, but this is not user friendly for a first time user in my opinion. The recommendation would depend on the skill level of the person doing their taxes, or if their taxes are a simple process.
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Mr Par
from Texas
Verified Purchase:Yes
I have been buying it for the past 5 years and it is always what I need to do my personal and property rental taxes
Pros: Maximizes refund
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: George92
from Milwaukee, WI
Verified Purchase:Yes
I loved the new features, like being able to parse PDFs. It saved me quite a bit of time. This year it looked streamlined and easier to use. Great job, programmers!
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock