Customer reviews from HRBlock
H&R Block - Tax Software Premium 2026 Download - Windows, Mac OS
Average customer rating
4.3
(27,912 Reviews)
Rating breakdown 27,912 reviews
5 Stars
17,478
4 Stars
5,212
3 Stars
2,237
2 Stars
1,242
1 Star
1,743
81%of customers recommend this product.
(
9,294 out of
11,494)
Customer Reviews for H&R Block - Tax Software Premium 2026 Download - Windows, Mac OS
Posted by: SPL2
from Silver Spring, MD
Verified Purchase:Yes
I have used this software for several years. My husband has a home-based small business, and this software walks us through the process and helps us claim all possible deductions. It has saved us from the cost of hiring and paying a tax consultant. It is easy to use, clear, directs us to other resources as needed, and carries our information from one year to the next.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Bethesda MD taxpayer
from Bethesda, MD
Verified Purchase:Yes
I used to be very confident in the accuracy of my H&R Block returns, but it is now more complicated to use and I am no longer sure if I answered all the questions correctly.
Additionally, it doubled counted one income item, despite many attempts to get it to only count once, and I had to override. Fortunately, it did not prevent me from efiling.
Cons: Time consuming
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Mochi
from California
Verified Purchase:Yes
I am very disappointed this time. I had trouble when I tried to efile. I did it three times before I can submit. One of my household to file with TurboTax at the end.
Pros: Easy to import documents
Cons: Time consuming
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: 10 Key
from TX
Verified Purchase:Yes
Excellent in bringing data from previous year to minimize time in the preparation process.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: mattfromiowa
from Iowa
Verified Purchase:Yes
You guys need to circle these dates on the calendar next year. Pretty important to have enough capacity for people to efile. Also, don't lie that it was a 'small number of users'. It was a lot. Worst experience with normally good software.
No, I would not recommend this to a friend.
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
4
Good tax preparation product, room for improvement
on April 17, 2024
Posted by: RoyT60
from Michigan
Verified Purchase:Yes
There is no good excuse for having relatively common reporting requirements that are "beyond the scope of the program". Still a good program, overall, but H&R Block needs to get their act together and fix the weaknesses with additional capabilities, and better instructions for any remaining rare instances that require manual entries.
Pros: Easy to prepare
Cons: Time consuming
No, I would not recommend this to a friend.
Value
4
Written by a customer while visiting HRBlock
Customer Rating
5
Easy to use. Inclusion of helpful information.
on April 17, 2024
Posted by: Rida
from NC
Verified Purchase:Yes
I have used your software for the past 15 years. I tried another program prior to this one. Just wasn't as good.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
1
Big disappointment--very poor quality program '23
on April 17, 2024
Posted by: 4mrlyfrl
from Verbank NY
Verified Purchase:Yes
Had to give one atar to review it.
I ran all the pre-filing accuracy reviews; no major problems reported. Program waited intil I was ready to push the efile button to tell me issue in return made it ineligible for e-filing. Also program reported $10 discrepancy but did not indicate ehere, why or how to fix. Found the "explanation" totally by accident in course of follong out request for extension. Very poor programming this year!!! Have heard other people had problems with your software this year. Looking for an alternative for next year.
I ran all the pre-filing accuracy reviews; no major problems reported. Program waited intil I was ready to push the efile button to tell me issue in return made it ineligible for e-filing. Also program reported $10 discrepancy but did not indicate ehere, why or how to fix. Found the "explanation" totally by accident in course of follong out request for extension. Very poor programming this year!!! Have heard other people had problems with your software this year. Looking for an alternative for next year.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock