I experienced so many issues with the software and with the electronic filing. My software atill shows that my taxes return has not been filed. At some point the submission went through and I have emails from the IRS receiving and accepting it. Too frustrating of a process this year
Pros: Easy to import documents
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
4/15 link to efile state/fed returns together didn’t work. Could’ve used free programs online and done the same thing. Bought program for efiling purposes. Sad deal.
Pros: Easy to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Glitch in 2023 software resulted in my getting an error code every time I tried to transmit my taxes electronically and my returns getting rejected. After hours of trying to fix every possible problem I finally had to spend the time and money to submit on paper on time. Unimaginable frustration and then I find out this happened to thousands of other people. I have been using this program for 6 years now but will never use again!
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Been using this program since I first stated my rental business more than 10 years ago. Block does a great job with interview questions and always gets me my best refund or lowest payment! And since I have been using it so long it's super easy to import data from the prior year.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Team, H & R Block, April 18, 2024
Thank you for leaving a review, and for providing positive feedback! We're glad you had a great experience at H&R Block!
Program unable to specifically modify and/or remove K-1 data once entered the first time. Carries over to state firm as well...miserable experience that greatly increases my filing hassle, stress and time required. When importing , program should allow option for individually accepting/declining each portion of the import
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Team, H & R Block, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.