Customer reviews from HRBlock
H&R Block - Tax Software Premium 2026 Download - Windows, Mac OS
Average customer rating
4.3
(27,912 Reviews)
Rating breakdown 27,912 reviews
5 Stars
17,478
4 Stars
5,212
3 Stars
2,237
2 Stars
1,242
1 Star
1,743
81%of customers recommend this product.
(
9,294 out of
11,494)
Customer Reviews for H&R Block - Tax Software Premium 2026 Download - Windows, Mac OS
Posted by: matcha
Verified Purchase:Yes
it is ridiculous and user has to decide whether file by mail or wait for server back up on tax day
No, I would not recommend this to a friend.
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Bob2710
from Utah
Verified Purchase:Yes
Software was good, but the electronic transmission stopped working on the 14th for several hours. My federal return was accepted, but my state return is still pending, which is not as good as previous years. Hopefully they can keep the electronic transmission feature working, or at least provide more informative error messages.
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: RAMSEY57
from California
Verified Purchase:Yes
This software although good for filing Federal tax return, does not provide good interface between Federal and CA state returns. I have rental properties and when I provide all necessary details for Federal return, the relevant data does NOT automatically get filled in from Federal return and propagate to the CA state return. This forces one to re-enter/provide the same information once again for CA state purposes. This seamless interface is a necessary aspect expected from any commercial software.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Team, H & R Block, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Dave126
from Nevada
Verified Purchase:Yes
This happened to a lot of users.
The software failed on April 14th and April 15th. It was unable to electronically file my taxes, the whole point of having it. I had to quickly buy Turbo Tax and use it.
Never using again. The company failed to communicate the issue and when it would be resolved.
The software failed on April 14th and April 15th. It was unable to electronically file my taxes, the whole point of having it. I had to quickly buy Turbo Tax and use it.
Never using again. The company failed to communicate the issue and when it would be resolved.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Rick from Minnesota
from Cannon Falls, MN
Verified Purchase:Yes
Have used for years and always pleased. Software was fine to fill out forms but sending in e-filing jest giving “server” errors. Apparently federal did go through as got an email confirmation of acceptance but software on my computer doesn’t acknowledge so had to mail in state return with paper copies.
Not impressed with e-file option this year!
Not impressed with e-file option this year!
Pros: Maximizes refund
Cons: Time consuming
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: CFCCliffy
from SC
Verified Purchase:Yes
Not a lot of difference between H&R Block software and TurboTax. They both produce an ok return. As a tax professional I do struggle getting the software to do what I need it to do to correctly report but for a non tax person it is ok.
Where I saw a huge difference this year was when I tried efiling a NY extension on April 14 & 15, H&R Block software wouldn’t connect. I kept getting errors even though I was connected to the internet. In the end I went direct to the NY state website and filed the extension there. I used TurboTax for many years before moving to H&R Block due to company discounts. Now that I’m retired I will be going back to TurboTax as I can’t trust H&R Block to efile when the time comes.
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Riverrats
from Alabama
Verified Purchase:Yes
We have used the H&R Block tax software for about 10 years now. The instructions are very user friendly and easy to navigate.
Pros: Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: TaxesSuc
Verified Purchase:Yes
It's not always clear what data goes where. After doing this year's taxes, I realized I missed something in last year's taxes. It took so many hours to complete that I am not going to re-do and hope that I get a little more refund. It's simply not worth the time & effort.
Cons: Time consuming, Hard to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Social Media Team, H & R Block, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock