Customer reviews from HRBlock
H&R Block - Tax Software Premium 2026 Download - Windows, Mac OS
Average customer rating
4.3
(27,912 Reviews)
Rating breakdown 27,912 reviews
5 Stars
17,478
4 Stars
5,212
3 Stars
2,237
2 Stars
1,242
1 Star
1,743
81%of customers recommend this product.
(
9,294 out of
11,494)
Customer Reviews for H&R Block - Tax Software Premium 2026 Download - Windows, Mac OS
Customer Rating
1
Website went down on the 14th and could not get im
on April 18, 2024
Posted by: Rallastuff
Verified Purchase:Yes
I had to print and mail my return and I hope it is okay. I am not happy since I paid to efile. This has been a very bad experience
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Washington, DC
Verified Purchase:Yes
The software feels deeply outdated. I've been using it since the early 2000's. If it wasn't for the fact that I have used it for so long, I wouldn't use it. It hasn't been updated, there are multiple things that are far from clear, and if you aren't already competent with filling out your taxes, it will miss things that can save you money, especially if you've done any contracting. That said, it's fast, and relatively easy to use. I don't hate it, but I'm considering changing next year.
Pros: Easy to prepare
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Team, H & R Block, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Seasoned tax preparer
from Rogers Arkansas
Verified Purchase:Yes
Have used this program for many years and have never had efile issues like this year
Pros: Easy to prepare
Value
3
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
4
Great until it wasn't due to efile difficulties!!
on April 18, 2024
Posted by: Maoreo
from Texas
Verified Purchase:Yes
As my title said, it was great until I lost a ton of sleep trying to send efile during the night.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: Jane K
from Illinois
Verified Purchase:Yes
A smooth and efficient process for a somewhat complicated return.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Time to switch
from Space command
Verified Purchase:Yes
Kept getting Bad Gateway message when trying to file return. Lost several hours trying to file my return. Very angry and panicked over situation. Checked IRS website which showed my return filed. Very sad when a government agency...any government agency outperforms a private sector company! Currently your software doesn't know the return was filed so I can't get any status for my return.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: dve52
from nashville tn
Verified Purchase:Yes
I don’t understand how you can be in business with such shoddy software. I couldn’t file for almost two days. Unacceptable. And never again.
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Leigh ATL
from Atlanta
Verified Purchase:Yes
While the IRA recharacterizations and conversions were a bit tricky to navigate and record properly, overall the interview process was fairly smooth and easy.
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock