Customer reviews from HRBlock
H&R Block - Tax Software Premium 2026 Download - Windows, Mac OS
Average customer rating
4.3
(27,912 Reviews)
Rating breakdown 27,912 reviews
5 Stars
17,478
4 Stars
5,212
3 Stars
2,237
2 Stars
1,242
1 Star
1,743
81%of customers recommend this product.
(
9,294 out of
11,494)
Customer Reviews for H&R Block - Tax Software Premium 2026 Download - Windows, Mac OS
Posted by: KMK2
from Ashland, OR
Verified Purchase:Yes
I've used this for years and it has been very to useful for my rental properties and business.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: DutchPE
from Chicago, IL
Verified Purchase:Yes
I've been an H&R Block software user for 20 years, and have always found their products to be effective and efficient to use to prepare and submit my personal and small-business taxes
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Muteki
Verified Purchase:Yes
Title said it all, not sure what else needs to be added. If your product fails to support customer at the last critical moment, nothing else matters.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: AC Herman
from Frisco Texas
Verified Purchase:Yes
It was simple and easy steps to complete our taxes
Pros: Easy to import documents
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: SJsj123
Verified Purchase:Yes
I was among the many customers who received an error and was unable to e-file on when I first tried on April 14 and the error continued into April 15. Extremely dissatisfied. HR provided poor communication on the timeline to resolve the error. It was ultimately resolved but this incident created extreme stress.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
It was fine until the sending gave "bad gateway"
on April 18, 2024
Posted by: Discontent117
from Nashville
Verified Purchase:Yes
It was fine until the sending gave "bad gateway" which took all day on the 15th of April! It was saying that I would have to file manually. The 3 hours later I noticed an email saying I had filed. So I'm in limbo with a email saying I filed and a program saying I haven't. Worst tax day ever!
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 24, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Fred12345
from Milton GA
Verified Purchase:Yes
Incorrect feedback on my transmission caused a potential duplicate payment issue to the IRS luckily my bank corrected the issue. The transmission process seems to have holes in the controls.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Sig29
from Michigan
Verified Purchase:Yes
I bought the software to file electronically and your servers were malfunctioning on the most important day for a tax filer. I had to print out my state and federal return and file by mail. This required certified mail which was an additional cost. Filing taxes are already stressful and your service made it more stressful this year
I would recommend this to a friend!
Value
2
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock