Customer reviews from HRBlock
H&R Block - Tax Software Premium 2026 Download - Windows, Mac OS
Average customer rating
4.3
(27,912 Reviews)
Rating breakdown 27,912 reviews
5 Stars
17,478
4 Stars
5,212
3 Stars
2,237
2 Stars
1,242
1 Star
1,743
81%of customers recommend this product.
(
9,294 out of
11,494)
Customer Reviews for H&R Block - Tax Software Premium 2026 Download - Windows, Mac OS
Posted by: Mark0613
from Orlando, FL
Verified Purchase:Yes
It started over the weekend and last though mid day on 4/15.... your system crashed... no returns could be submited... your communicaiton was poor... you told your customer to mail in their return when they paid for your services...
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Tesh824
from SF Bay Area, CA
Verified Purchase:Yes
Tried to file taxes more than one day before deadline but was unable to do so because of bad gateway error. Issue was finally resolved after making 20+ attempts to efile. Never had this issue come up after using the software for more than 10 years!
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: thaiphan
from texas
Verified Purchase:Yes
Not very user friendly, hard to get to the form or feature that you want
Pros: Easy to import documents
Cons: Time consuming, Doesn't maximize refund
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Issy64
from NJ
Verified Purchase:Yes
Been using H&R block for years, the interview questions make it easy to complete the forms.
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Guido15
from Granite City, IL
Verified Purchase:Yes
Good product, I use it every year. This year the system had problem uploading my federal taxes. It finally went through though.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: epd33
from Santa Cruz, California
Verified Purchase:Yes
#1) program missed that itemizing deductions even though less than standard, minimized my taxes due AMT changes. I had to try it and figure it out myself. It was a $1500 difference. #2) the server failure on April 14/15 was pretty bad when I couldn't connect and transmit returns.
Pros: Easy to prepare
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Unhappy 2023
from Flint, MI
Verified Purchase:Yes
Software experiencing payment issues. Charged me multiple times and taxes never were processed due to this problem.
Pros: Easy to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: AsimNJ
from NJ
Verified Purchase:Yes
The HR Block servers where I couldn’t submit my tax returns. Additionally with every attempt HR Block put a pending hold on my credit card for EFiling charges. The repeated charges triggered credit card fraud alerts. Fortunately I was able to submit late on April 15th . Extremely disappointed. Will use something else next year.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock