Customer reviews from HRBlock
H&R Block - Tax Software Premium 2026 Download - Windows, Mac OS
Average customer rating
4.3
(27,912 Reviews)
Rating breakdown 27,912 reviews
5 Stars
17,478
4 Stars
5,212
3 Stars
2,237
2 Stars
1,242
1 Star
1,743
81%of customers recommend this product.
(
9,294 out of
11,494)
Customer Reviews for H&R Block - Tax Software Premium 2026 Download - Windows, Mac OS
Posted by: taxes4life999
from USA
Verified Purchase:Yes
When your network crashes on April 15th, clearly there is are systemic problems at HR. It’s the only day of the year having your network operating perfectly matters. Instead, create lots of anxiety and stress for everyone using your product when they can’t even file.
No, I would not recommend this to a friend.
Value
5
Response from HRBlockBy Social Media Department, April 24, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Sjcheng47
from Sierra Madre, CA
Verified Purchase:Yes
The program helped me prepare my taxes, and I was ready to file...however, their server crashed on April 14th and I wasn't able to file until the next day. Quite a stressful experience!
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 24, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Dazfa
from CA
Verified Purchase:Yes
I am considering to switch to Turbo Tax next year because 2023 HRBlock stopped e-filing right on April 15 and I had to print. sign and go to post office. Terrible experience!
Value
1
Response from HRBlockBy Social Media Department, April 24, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Roy K
from Westbury NY
Verified Purchase:Yes
The ease of navigation using this software made the tax filing process very simple.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
3
Written by a customer while visiting HRBlock
Posted by: cclarno
from Oceano,CA
Verified Purchase:Yes
You failed on the most important day. I could not file on time due to your system failure. Never again, you’ve lost the decades long customer.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: KBMNight
from Chicago
Verified Purchase:Yes
I have used H&R Block Software for over 10 years now and it is very easy to use and user friendly. It is self explanatory and the Self Help is available if needed.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: AngieFilesTaxes
from Baton Rouge, LA
Verified Purchase:Yes
The H&R Block desktop software did not work on 4/19 8PM - 4/20 3PM. During this timeframe, the company provided little to no communication or support, even going as far as stating the software did not guarantee the ability to file returns. I had to file multiple extensions and spend my work hours stressing about penalties and late fees.
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Flabbergasted user
from PA
Verified Purchase:Yes
I tried to file on the night of 4/14. Apparently, there was a server error. I tried several times. and the error message said try later. At some point it accepted the return but the program never indicated it was accepted. A notification email came back at some point and indicated that it was sent to the IRS and it was accepted. The program would not update or provide a method to check filing. It stated it was printed for filing but not providing an indication that it was electronically filed. I assume the return was filed.
I would recommend this to a friend!
Written by a customer while visiting HRBlock