Customer reviews from HRBlock
H&R Block - Tax Software Premium 2026 Download - Windows, Mac OS
Average customer rating
4.3
(27,912 Reviews)
Rating breakdown 27,912 reviews
5 Stars
17,478
4 Stars
5,212
3 Stars
2,237
2 Stars
1,242
1 Star
1,743
81%of customers recommend this product.
(
9,294 out of
11,494)
Customer Reviews for H&R Block - Tax Software Premium 2026 Download - Windows, Mac OS
Posted by: It is me too
from MO
Verified Purchase:Yes
I've used H&R Block for years. It's easy to use. The best part I like is the annual renewal process. I don't have to go search for it. I get an email to purchase the coming year and it's done.
Pros: Easy to prepare
I would recommend this to a friend!
Value
3
Written by a customer while visiting HRBlock
Posted by: CoolMamag
from Washington dc
Verified Purchase:Yes
First time having a problem with software with no clear resolution. It added the two 1098’s together making it look like 2 mortgages for same house. Hard to fix. No good helpful info. Please fix and put a better example on how to
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Kevin550000
from Spring, Texas
Verified Purchase:Yes
Bought at a great price but software had a little bit of a hiccup submitting efile at tax deadline.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: My bad HR Block
from VA
Verified Purchase:Yes
The last minute fall out was a total disaster. The servers not being able to handle the "known" and/or expected load was unacceptable.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 24, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Noahlisho
from New York Queens
Verified Purchase:Yes
I would like to have more efile with this product no only five. Thank you
Pros: Maximizes refund, Fast
Cons: Time consuming, Hard to import documents
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: Out 40 Dollars
from Newark DE
Verified Purchase:Yes
On Monday morning I tried to send in my extension twice. Both times I received an error that your server could not connect. Not my fault, you were having issues. But you charged me for both tries.
No, I would not recommend this to a friend.
Response from HRBlockBy Social Media Department, April 24, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: DR99999999
from NV
Verified Purchase:Yes
Being down for 18 hours ending at between 1 and 3PM on the day tax returns are due is completely unacceptable. As is the suggestion to "print and mail" the return. Part of the reason to purchase this software is the prepaid submission fee. If I print and mail my return, are you refunding this fee?
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 24, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Philip B
from Carlisle, PA
Verified Purchase:Yes
Product worked as intended, however….
When trying to file online , it errored out and said try again later….
After the 5th attempt, it went through fine, however…
It billed me 4 more times than it should . You might want to fix that feature!
Pros: Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock