Customer reviews from HRBlock
H&R Block - Tax Software Premium 2026 Download - Windows, Mac OS
Average customer rating
4.3
(27,912 Reviews)
Rating breakdown 27,912 reviews
5 Stars
17,478
4 Stars
5,212
3 Stars
2,237
2 Stars
1,242
1 Star
1,743
81%of customers recommend this product.
(
9,294 out of
11,494)
Customer Reviews for H&R Block - Tax Software Premium 2026 Download - Windows, Mac OS
Customer Rating
3
Bad Gateway bug the day before tax day was rough
on April 19, 2024
Posted by: CgnusX1Bk2
from Bay Area, California
Verified Purchase:Yes
I finished my taxes with a day to spare but could not eFile until mid day of tax day. This was very stressful after nearly a decade of using this software. I have no doubt I got my maximum refund but the panic of not being able to eFile and the thought of printing and mailing was daunting. Also for what we pay for Premium why is there an extra fee to file State returns? I thought one was included with Premium. It should be...
Pros: Maximizes refund
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Social Media Department, April 24, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: A m c
from New Hampshire
Verified Purchase:Yes
For some reason my long term gain is in there as short term had to file an extension very frustrated with this software
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 24, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: PCH1
from The Clean South
Verified Purchase:Yes
I got into a loop involving accuracy validation clearing the problem and having the problem re-occur.
Pros: Easy to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Bob1256
from Ky
Verified Purchase:Yes
I have used this product for years and easy to work with.
Only issue I had was selling a rental and claiming the depreciation recovery. They need to define this a little better but this is not an every day thing for most.
Only issue I had was selling a rental and claiming the depreciation recovery. They need to define this a little better but this is not an every day thing for most.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Yang Ying
from New Jersey
Verified Purchase:Yes
Yup, I was one of those filers who tried to electronically file at 11pm on April 14th. No mention of a refund, no apologies, no communication. Good timing on the survey, by the way....
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 24, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: tractor guy
from St. Peter, MN
Verified Purchase:Yes
I have used this product for years and have been very pleased with the results. I would highly recommend this product to anyone.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Night writer
from Spokane
Verified Purchase:Yes
I’ve been a fan of H&R Block’s software for years after an audit due to a leading competitor’s.
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: Ddsingh
from Austin
Verified Purchase:Yes
I had been confident I would t have issue with HR block desktop downloaded software. But a day before from the deadline, I started to see the server outage errors with efile and continued till next day, Apr15th. It isn’t expected from the software which knows the importance of Apr15th for tax filers
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Social Media Department, April 24, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock