Customer reviews from HRBlock
H&R Block - Tax Software Premium 2026 Download - Windows, Mac OS
Average customer rating
4.3
(27,912 Reviews)
Rating breakdown 27,912 reviews
5 Stars
17,478
4 Stars
5,212
3 Stars
2,237
2 Stars
1,242
1 Star
1,743
81%of customers recommend this product.
(
9,294 out of
11,494)
Customer Reviews for H&R Block - Tax Software Premium 2026 Download - Windows, Mac OS
Posted by: Fridwulfa
from South Carolina
Verified Purchase:Yes
I have used this product for many years and I have always found it reliable and exact, until this year when I was unable to resolve a problem that kept me from emailing my South Carolina tax forms due to an error that kept arising. When I checked it and went over the interview, the information I submitted was correct, however the software kept telling me it wasn't. I also found it difficult to locate the information to try and correct the "incorrect" information that was correct, according to my W-2.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: Procrastinator2023
from Washington, Dc
Verified Purchase:Yes
I purchased 1.5 months before tax day. I completed most of my taxes but had to wait until day before taxes were due. The software would sometimes not allow entering dates or and it would throw an alert. That took a star. What was really difficult about my first time using this was that the servers crashed at 10 pm day before taxes and did not get fixed until tax day at like 5 pm. So I had to scramble and mail an extension and state. When things resolved after six I submitted federal but this added much more stress to the process.
Only w2 was importable, no other form was automatically imported… which Edward the purpose of software
Only w2 was importable, no other form was automatically imported… which Edward the purpose of software
Pros: Maximizes refund
Cons: Doesn't maximize refund, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
5
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Hoh2023
from Arizona
Verified Purchase:Yes
This years experience was horrible. I will be looking to make a switch to another tax software.
Pros: Easy to import documents
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: mgspeed
from Dallas, Texas
Verified Purchase:Yes
Honestly, I use this program because of it's consistency. Over the past 20 odd years this is the way I've done taxes. I've tried other resources and they frustrate me enough that I always go back to the Block.
I enjoy a program with the ability to do simiple taxes for my kids and the ability to save multiple profiles and try out different strategies with my more complex personal situation with multiple properties and dependents.
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Ok
Verified Purchase:Yes
I do like the HR Block program overall. I switched several years ago from TurboTax and have not regretted it. I was not happy on Tax Due Day when my e-files would not file - something went down in the HR Block network. It did not come back up until later in the day after I had to print all my returns out for mailing and stand in a horrible line at the Post Office!
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: lesstax2
from byrdstown
Verified Purchase:Yes
I've used this program for years and done my own taxes.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Garbage Software service
Verified Purchase:Yes
On the busiest tax day of the year, they crashed and told NO customer that it was happening. Then charged for multiple submissions. I am done after using this company for well over 30 years.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Very_Unhappy_Customer
from Washington, DC
Verified Purchase:Yes
The debacle with efiling resulted in my decision to switch to another vendor next year.,
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock