Customer reviews from HRBlock
H&R Block - Tax Software Premium 2026 Download - Windows, Mac OS
Average customer rating
4.3
(27,912 Reviews)
Rating breakdown 27,912 reviews
5 Stars
17,478
4 Stars
5,212
3 Stars
2,237
2 Stars
1,242
1 Star
1,743
81%of customers recommend this product.
(
9,294 out of
11,494)
Customer Reviews for H&R Block - Tax Software Premium 2026 Download - Windows, Mac OS
Posted by: AZTaxman
from Phoenix, AZ
Verified Purchase:Yes
This is excellent product but need to provide better instructions in some case, also I notice that the links you use to IRS publications, schedules, and forms are no longer there. Also, it would be nice to provide clearer instructions on what one can do to help reduce one's tax liability.
Pros: Easy to prepare, Easy to import documents
Cons: Doesn't maximize refund
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Customer Rating
3
Obtuse data entry system for retirement accounts
on April 19, 2024
Posted by: Kenneth73
from MI
Verified Purchase:Yes
Trying to deal with minimum required distributions of retirement accounts is unclear and difficult. I had to manually override several entries to avoid paying tax on money I didn't receive and didn't NEED to withdraw. That SHOULD have been 'automatic' on entry of the 1099s. It seems you could have done that with knowing our ages and the amounts in the retirement accounts.
That coupled with the 'snafu' in filing on the deadline made this years experience even more painful than usual. What compensation do you intend to offer?
Those complications, coupled with the increase in price makes this year's release a 'poor value' and your continued lobbying to prevent 'automatic filing' like so many other countries have is unworthy of a 'moral' company. My taxes are complicated enough that I'm likely to continue to want software help, but for 90+% of taxpayers with W-2s and 1099s and that's it, they should NOT be forced to buy something to pay what they have to pay.
Do better
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Jfnkenbcjejnwbxkwkqjbxnjc
Verified Purchase:Yes
Couldn’t file through you because your network was down. Lost nearly 100 for an unused product and was not allowed a refund.
No, I would not recommend this to a friend.
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Bronceaux
Verified Purchase:Yes
The 2023 version did not seem as intuitive as last year's 2022 version. Navigation between interviews and forms was less seamless, and navigation among interviews was far less obvious. Working within forms was very challenging. The interview questions and explanations were mostly very good and pointed me to some tax savings that TurboTax would NOT have.
Pros: Maximizes refund, Fast
Cons: Hard to prepare
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: exudlbo
from Texas
Verified Purchase:Yes
E-file would not work on evening of April 14th or at all on April 15th. Had to printout and rush copy to post office on the 15th. Now it appears that E-file did work and therefore I have submitted two versions to the IRS. Not funny.
Pros: Easy to import documents
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Really Unhappy campers
Verified Purchase:Yes
Purchased because lowest price for schedule c.. charged me to file extension, even though 5 free files were included. Tried to charge me twice for state module
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Me and my taxes
from Arkansas
Verified Purchase:Yes
I have used this program for 3 years now. It is helpful but still uses terms that the average American doesn't compute.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: Double billed
Verified Purchase:Yes
Mostly fine, but got double billed for filing charges because the first time I filed software ran into connection issues. Couldn’t connect to the IRS and state tax servers, but still managed to connect to the billing software. When I resubmitted I had to pay the filing fees again, even though it things did not file the first time.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock