Customer reviews from HRBlock
H&R Block - Tax Software Premium 2026 Download - Windows, Mac OS
Average customer rating
4.3 out of 5
4.3
(27,912 Reviews)
Open Ratings Snapshot
Rating breakdown 27,912 reviews
5 Stars
17,478
4 Stars
5,212
3 Stars
2,237
2 Stars
1,242
1 Star
1,743
81%of customers recommend this product. 
(
9,294 out of 11,494
)
Best Buy Privacy Policy
Customer Reviews for H&R Block - Tax Software Premium 2026 Download - Windows, Mac OS
Customer Rating
3 out of 5
3
Very good s/w. This year servers were down!
on April 19, 2024
Posted by: BB Eagles
from Big Bear Lake, Ca
Verified Purchase:Yes
The software has been my go to for years. This year however, the Block servers were down for an extended period on 4/14 and 4/15! Had me very worried about whether or not my return would be in on time. They got the system back up in time but that was too close for comfort. Not sure if I go back to Block or another S/W.
Pros: Easy to import documents
Value
4 out of 5
4
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
2 out of 5
2
Worked until it was time to submit
on April 19, 2024
Posted by: Taxed Me Out
from Texas
Verified Purchase:Yes
Download was fast and easy to use and the software worked well until… I attempted to submit. I couldn’t believe that you were not better prepared to handle your site issues during the busiest tax days of the year. The problem with federal was finally resolved on the 15th but not for state. We ended up having to print the state and use snail mail anyway.
Pros: Easy to import documents
Cons: Time consuming
No, I would not recommend this to a friend.
Value
2 out of 5
2
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
5 out of 5
5
Very Happy
on April 19, 2024
Posted by: LongTimeUser127
It works great and is consistent from year to year. Love running the prior and current-year products side by side to make sure everything is covered.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5 out of 5
5
Written by a customer while visiting HRBlock
Customer Rating
3 out of 5
3
Average to a little above average.
on April 19, 2024
Posted by: kcin4202
from Colubus, OH
Verified Purchase:Yes
The review notes at the end do not clearly indicate how to do what it says needs to be done. I ended up spending a couple hours trying to figure it out and that changed the results. This is not new; I have had this happen prior years also.
I would recommend this to a friend!
Value
3 out of 5
3
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1 out of 5
1
Lots of fixing needed
on April 19, 2024
Posted by: darthli
from AZ
Verified Purchase:Yes
Need to fix the saving feature to pdf (printing to pdf).
Need to fix reading the 1099INT & DIV. Entered in wrong box.
Glad the software caught the errors of it's import problems.
Need to fix the online filing
Cons: Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1 out of 5
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
4 out of 5
4
Okay....until it wasn't
on April 19, 2024
Posted by: NotSoHappyCamper46
from Texas
Verified Purchase:Yes
Everything was going well until the servers went down on the 14th and didn't come back up until the afternoon of the 15th. Too much stress trying to get the grandkids' returns filed by the deadline.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
4 out of 5
4
Written by a customer while visiting HRBlock
Customer Rating
5 out of 5
5
Excellent Program
on April 19, 2024
Posted by: Miriam Ruth
from Lake Elsinore, CA
Verified Purchase:Yes
I have been using this program for a decade now! It is very detailed and easy to understand. What I love most is it's accuracy! It keeps you away from getting audited! :)
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5 out of 5
5
Written by a customer while visiting HRBlock
Customer Rating
2 out of 5
2
Average
on April 19, 2024
Posted by: PCK1
Verified Purchase:Yes
Software glitch and outrage on April 14, 2024. one day prior to Tax Day.
No, I would not recommend this to a friend.
Value
2 out of 5
2
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
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