Customer reviews from HRBlock
H&R Block - Tax Software Premium 2026 - Windows, Mac OS
Average customer rating
4.3
(27,912 Reviews)
Rating breakdown 27,912 reviews
5 Stars
17,478
4 Stars
5,212
3 Stars
2,237
2 Stars
1,242
1 Star
1,743
81%of customers recommend this product.
(
9,294 out of
11,494)
Customer Reviews for H&R Block - Tax Software Premium 2026 - Windows, Mac OS
Posted by: Tax commissioner
Verified Purchase:Yes
I have been a customer for ever. I very long time. The program works as I expect. Leading me the way I would be going. I iLife the business program to help with extra filing needed for my business. Every deduction is found. I will remain a customer next year and beyond and the good lord willing.
Response from HRBlockBy Max, Social Media Team, April 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: HRBlock_Lover
from Boston, MA
Verified Purchase:Yes
Using Tax software from HR Block for last 28 years (since 1998, used to be TaxCut). First time got an issue with the key, not sure why AND that is the reason for 3 stars.
Software is always easy to use and understand and that is the reason I am using for last 28 years.
Software is always easy to use and understand and that is the reason I am using for last 28 years.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Tra Social Media Team, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Naperville IL
Verified Purchase:Yes
The AI help was a joke. AI was none existent. The help and processing of K-1s was none existent. I saw no improvement over prior years. Next year I will definitely look into other products.
Pros: Fast
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Corrina, Social Media Department, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: LB00
from Texas
Verified Purchase:Yes
Doing taxes can be long and tedious. HR Block keeps me organized.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, April 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
3
Generally smooth, filing amendment was complicated
on April 18, 2026
Posted by: Amendment_despair
Verified Purchase:Yes
Most of the process was seamless. Immediately after e-filing I noticed a missed 1099-div and so had to file an amendment. The frustrating part was that the software instructions on filing the amended return 1040-x did not match the options I was seeing in the software. It was a little nerve wracking since this is the first time I was filing an amendment.
Value
4
Response from HRBlockBy Tra Social Media Team, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Response from HRBlockBy Sierra, Social Media Department, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Washington state
Verified Purchase:Yes
I am a retired CPA and I am a long time customer. My only problem with the program is with Schedule E. I generally have to make other manual entries to get the form correct.
Pros: Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sonia, Social Media, April 20, 2026
Thank you for your review. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Cave Spring, GA
Verified Purchase:Yes
Great consistent product. Missing a couple things specific to my needs, but still trying to make it work after many years with H&R.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, April 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Smetoxen
from Minnesota
Verified Purchase:Yes
I ran into problems when I changed computers during tax season. I had to pay twice for the second state! Moreover, you can’t even load your taxes until you have installed the second state. Those problems are bad enough, but I turned to their chat AI for help. It’s labeled “AI” but I don’t think HRBlock understands the meaning of AI. It was completely useless and even looped like the pre AI chat bots used to do.
Pros: Easy to import documents
Value
2
Response from HRBlockBy Corrina, Social Media Department, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock