Customer reviews from HRBlock
H&R Block - Tax Software Premium 2026 Download - Windows, Mac OS
Average customer rating
4.3
(27,912 Reviews)
Rating breakdown 27,912 reviews
5 Stars
17,478
4 Stars
5,212
3 Stars
2,237
2 Stars
1,242
1 Star
1,743
81%of customers recommend this product.
(
9,294 out of
11,494)
Customer Reviews for H&R Block - Tax Software Premium 2026 Download - Windows, Mac OS
Posted by: CRP57
Verified Purchase:Yes
I have used this product for years and it never disappoints.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: Dadx3
from Illinois
Verified Purchase:Yes
Had issues with a 1099 form that prevented the return from being transmitted. When I tried to file for an extension, very little information was populated into the form even though it was already entered into the program. Customer service tried to help. The only resolution was to delete the form and take my chances with the IRS. The glitches should have been caught before the product shipped.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Jeck6455
from Naperville, IL
Verified Purchase:Yes
I am very disappointed in this years version 9f the software. Errors throughout the return and problems with electronic submission made the entire experience a disaster. Not sure if I will use HR Block again or not.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: fsjlkfdsjfds45
from Connecticut
Verified Purchase:Yes
Actual software was fine.
Submitting the taxes was a mess!
Submitted more than 20x. In the end, I had to file an extension with ANOTHER PROVIDER - and then submit successfully with HR Block days after tax day.
Not likely to use next year - after using your product for years.
Also was possibly billed multiple times for each failed submission.
No, I would not recommend this to a friend.
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: AngryBT
Verified Purchase:Yes
At the end of the program where you choose how you are going to pay the tax liability, the program needs to be upfront with a warning that if you choose credit card, it is going to cost you 2.5% or more. Instead, is says something like we will tell how to do this after you submit. At that point, your are essentially committed, especially if you are doing it on April 15. I chose to just take a late penalty because I think that will be cheaper than the 2.5%. I have used your product for many many years. I think you have just lost a customer.
In addition, this years program tells me I underpaid last year and owe a penalty. It was your program that told me how much I needed to pay last year!
Also, when I tried to import information from my stock account at Charles Schwab, The only account of four that I have that showed up is the custodial account that I keep for my underaged daughter. Very inconvenient.
In addition, this years program tells me I underpaid last year and owe a penalty. It was your program that told me how much I needed to pay last year!
Also, when I tried to import information from my stock account at Charles Schwab, The only account of four that I have that showed up is the custodial account that I keep for my underaged daughter. Very inconvenient.
Cons: Doesn't maximize refund, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: NannySuz
from Chicago, IL
Verified Purchase:Yes
Been using for many years. Appreciate pre-filling of information from previous return to speed up completion of return. Good communication on status of returns once submitted
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: DonZ1
from Alabama
Verified Purchase:Yes
I have used H&R Block, formally tax cut, for years. Easy to use and several handy tools embedded in the program. Text time is usually confusing, but this program helps work through the issues.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: JTaxpayer
from Phoenix
Verified Purchase:Yes
I was part of the many who tried and failed to efile an extension on 4/14 & 4/15/24. Further the error message sure made it sound like it was "my" problem not your servers being down. So I wasted well over an hour of my time and time of my computer engineer son trying to debug my computer. My son did finally look at Twitter to discover many people with the same issue. BUT YOU Did NOTcommunicate the issue until sometime on 4/15. Being down over 12 hours including 4/15 is unacceptable.
You did however manage to put a hold on your outrageous fee for filing an extension each of the TWELVE times I attempted to file but you were down. I was getting ready to drive to the post office with my extension and payment when your servers finally came back online.
Very BAD service I have used your service for at least ten years. I'm not sure what I'll do next year.
I still don't know if I can attach a statement to my return.
You did however manage to put a hold on your outrageous fee for filing an extension each of the TWELVE times I attempted to file but you were down. I was getting ready to drive to the post office with my extension and payment when your servers finally came back online.
Very BAD service I have used your service for at least ten years. I'm not sure what I'll do next year.
I still don't know if I can attach a statement to my return.
Pros: Easy to prepare
Cons: Hard to import documents
Value
2
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock