Customer reviews from HRBlock
H&R Block - Tax Software Premium 2026 Download - Windows, Mac OS
Average customer rating
4.3
(27,912 Reviews)
Rating breakdown 27,912 reviews
5 Stars
17,478
4 Stars
5,212
3 Stars
2,237
2 Stars
1,242
1 Star
1,743
81%of customers recommend this product.
(
9,294 out of
11,494)
Customer Reviews for H&R Block - Tax Software Premium 2026 Download - Windows, Mac OS
Posted by: johngreen22
from Huntsville AL
Verified Purchase:Yes
I'm sick of the interface. Was difficult to figure out how to file for an extension. Could not figure out how to pay by bank draft on mail in return. On year it did not calculate my dependent, despite everting entered correctly, had to amend. The Economic Relief Credit screwed up several returns I did. That caused AGI's to change and the software won't know and e-files are rejected. In reviews I fix check boxes, and they keep coming back in the review. I've had enough.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: mike631
from Baton Rouge, LA
Verified Purchase:Yes
After another frustrating experience with the user UNfriendly software, I wasted hours trying to efile my return, including trying to troubleshoot the issue. After giving up and going to a post office to mail the return, I learned the the H&R block server had failed.
Pros: Fast
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: hereisanickname
from New York
Verified Purchase:Yes
I am not confident that my taxes were correct. The software failed to import any of my documents correctly, it took me over 4 hours to get my relatively simple taxes done.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: IlyMT
from Euless, TX
Verified Purchase:Yes
The only reason I'm not giving it a 5 star is because of the problem at the very end trying to submit the taxes. I had to call a few times to get help. Other than that its a great software.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Scott29902
from Beaufort, SC
Verified Purchase:Yes
In general this is a good product and I've used it for years. However was disappointed this year in the fact that they did not offer full schedule k support.
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: DAZZA
from Florida
Verified Purchase:Yes
I received excellent support and service as I do every year and I'm truly appreciative.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Bernstein
from Boston, Ma.
Verified Purchase:Yes
I have been using this the last few years. One reason - even though I like the software - is that TurboTax is more expensive.The software is much better than when I initially started using it or it is less glitchy.
I would recommend this to a friend!
Value
3
Written by a customer while visiting HRBlock
Posted by: Tl2010
from Pasadena, CA
Verified Purchase:Yes
I’ve used H&R Tax software since 2000, when the software came in floppy discs!! I have rental property so use the premium version. I occasionally have a CPA do my taxes and compare, and there are no differences. Gives me the confidence of accuracy, at a fraction of the cost. The work is in the assembly of the paperwork- why pay to have someone else do data entry?? I like the audit check feature too.
Need to improve the state software, I feel less confident in its accuracy but no audits so far.
Need to improve the state software, I feel less confident in its accuracy but no audits so far.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock